Loss of service reports

[Rik]

I don't think IDNet act as if they're afraid of BT, they just don't adopt a confrontational attitude, they concentrate on working together to get customers back online asap. I am sure their patience must be wearing thing, though.

Forum staff, because of our close relationship with IDNet can't be involved in any press contact. Forum members may not feel so restricted.

[Rik]

You're not here! Holiday, incommunicado  in Suffolk till Sunday is where you're supposed to be.

I know, but I heard what had happened.

[zappaDPJ]

I've managed to get on-line by booting up my ADSL connection which was being mothballed. There's no mention of FTTC in the announcement and I can't see anyone on it reporting problems so is it just me again (on FTTC)?

Oh and hi Rik, hope you're enjoying your break 

[Rik]

I was till I heard what had happened, Zap.

[cs]

I've managed to get on-line by booting up my ADSL connection which was being mothballed. There's no mention of FTTC in the announcement and I can't see anyone on it reporting problems so is it just me again (on FTTC)?

My FTTC connection has been down since 11am.

Still in the 14 day cool off period of my new 12 month contract...........I can't take any more of this so may have to exit

[esh]

This is really bad... again. Heading on for 6 hours now? This is where I am supposed to say something smug about still being on ADSL1 and complain about "early adopters" (cough) and that you youngsters should not be treading on my patch of grass.

I wonder why only the ADSL2 would fail to roll over. I assume by the time data gets to IDNet's end, traffic is traffic, whether it bit fibre, DSL, or pigeons.


Also cs: that's really sad, as fibre *ought* to be so much better. But I'm certainly not going to try and convince you otherwise. What a sorry state of affairs.

[Rik]

My guess would be that when BT screwed up the configurations last week, they didn't put them back correctly.

[.Griff.]

My FTTC connection has been down since 11am.

Still in the 14 day cool off period of my new 12 month contract...........I can't take any more of this so may have to exit

You'll be lucky. Idnet do not have a cooling off period for fttc as I found out myself.

[Rik]

That's because BT have no cooling off period.

[Tina]

I've always defended Idnet but not sure I can anymore I've had to top up my dongle to get online today, which been on disability benefits I can ill afford.. to pay idnet and the dongle

I don't care who's fault it is, the fact is yet again we are without a service we pay good money for

[esh]

My guess would be that when BT screwed up the configurations last week, they didn't put them back correctly.

Yeah I did wonder... they probably rushed it or something. Either from an old backup (pre ADSL2?) or they just... forgot.

[Rik]

I've always defended Idnet but not sure I can anymore I've had to top up my dongle to get online today, which been on disability benefits I can ill afford.. to pay idnet and the dongle

I don't care who's fault it is, the fact is yet again we are without a service we pay good money for

IDNet are acutely aware of the problems their customers have faced recently, Tina, but until BT stops screwing up, they are struggling. I am sure they will apply maximum pressure to BT.

[Wooloff]

Is it supposed to be only ADSL2 customers that are affected? I have no connection here and I'm still on normal ADSL.

I am due to be moving to IDNet FTTC next week but this is very off putting indeed. Might as well be with a cheaper provider as the customer service is not what it used to at IDNet any more and after all that is all we are paying the extra for.

[Rik]

It is, if you have a straight ADSL connection, something else is at play in your case. I can only suggest contacting support.

[zappaDPJ]

My FTTC connection has been down since 11am.

Thanks for that, I feel a little better knowing it's not just me and at least I've managed to get my other line back on-line. The odd thing is it couldn't find a DNS server to connect to this morning which sounds like it was hit by the outage so I don't know why it's working now.

[Rik]

ADSL connections are making it through to IDNet, Zap, while ADSL2 & Fibre are not.

[Tina]

IDNet are acutely aware of the problems their customers have faced recently, Tina, but until BT stops screwing up, they are struggling. I am sure they will apply maximum pressure to BT.

Yeah last time an investigation was promised and unless I've missed it then I haven't heard what the outcome was from last time. it feels like exactly the same issue as last time.. oh well

[.Griff.]

Rik any chance of contacting support and asking what the state of play is with FTTC/VDSL2 customers? It's all very well having these service announcements but it makes no mention of fibre customers at all so we're left wondering what's going on.

[Wooloff]

Before I make myself look stupid, it's something I do a lot I'm on 8mb ADSL that's normal ADSL right? I've never upgraded ADSL2+ so I guess I'm on standard ADSL?

[Rik]

You are.

[Rik]

Before I make myself look stupid, it's something I do a lot I'm on 8mb ADSL that's normal ADSL right? I've never upgraded ADSL2+ so I guess I'm on standard ADSL?

I'll try.

[zappaDPJ]

ADSL connections are making it through to IDNet, Zap, while ADSL2 & Fibre are not.

Cheers 

[cs]

Latest from the status page :

2010-10-20 16:42: Both of these faults have been escalated to the highest levels within BT due to the toally unacceptable length of time it is taking to find and fix the problems.

[esh]

I just saw that, and IDNet are absolutely right. *Especially* with no estimate.

[Rik]

Hi Esh

Yes, fibre connections are being affected the same way as ADSL2. BT are still trying to track the fault, and IDNet are still tearing their hair out.