Any Problems Today?

[dujas]

Same here, all the pipes seem congested, throughout hasn't been significantly affected though.

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:

Reply from 212.69.36.10: bytes=32 time=95ms TTL=59
Reply from 212.69.36.10: bytes=32 time=154ms TTL=59
Reply from 212.69.36.10: bytes=32 time=149ms TTL=59
Reply from 212.69.36.10: bytes=32 time=128ms TTL=59
Reply from 212.69.36.10: bytes=32 time=139ms TTL=59
Reply from 212.69.36.10: bytes=32 time=115ms TTL=59
Reply from 212.69.36.10: bytes=32 time=132ms TTL=59
Reply from 212.69.36.10: bytes=32 time=173ms TTL=59
Reply from 212.69.36.10: bytes=32 time=116ms TTL=59
Reply from 212.69.36.10: bytes=32 time=121ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 95ms, Maximum = 173ms, Average = 132ms

[Rik]

All I can do is repeat my advice to contact support.

[dujas]

We are seeing high levels of 20CN traffic today and yet one of the VPs on one of our Centrals is only running at 50% utilisation. We are working to balance the traffic across these VPs.

[Dopamine]

Does the BT speed tester bypass IDNet's network?

BT Speedtest shows good throughput, but all other speedtest sites show very slow throughput:

BT Speedtest
Download speed achieved during the test was - 5950 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


Thinkbroadband throughput         2276.45 Kbps
speedtest bbmax.co.uk               2819 Kbps
speedtest.net Maidenhead server 3.13Mb/s

[Rik]

AFAIK, it doesn't bypass IDNet's network, but I can't find absolute confirmation of that.

[Steve]

TEST1 will determine whether the performance problem experienced by the EU is caused by traffic on the Internet, high utilization of the target application server or whether there is an actual performance problem in either SPs or BTs network.
TEST2 will determine whether the performance problem experienced by the EU is caused by the SPs network or BTs network. This test is only applicable for SPs with BT Central Classic (LNS or LTS) access.
TEST3 will determine whether the performance problem is caused by either the congestion in the access VP, errors at the DSL/ATM layers within the access, or the EU premises.

What ever that means!! But to get to test 2 and 3 performance has to be pretty appalling if anything above 600 is classed by BT as acceptable.

[Rik]

Which implies that test 1 and 2 are using the IDNet network, I guess.

[Ninny]

Just restarted my router and ping results are :

Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

ping www.idnet.net

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=130ms TTL=59
Reply from 212.69.36.10: bytes=32 time=122ms TTL=59
Reply from 212.69.36.10: bytes=32 time=152ms TTL=59
Reply from 212.69.36.10: bytes=32 time=175ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 122ms, Maximum = 175ms, Average = 144ms

C:\Users\Steven>ping www.idnet.net

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=130ms TTL=59
Reply from 212.69.36.10: bytes=32 time=178ms TTL=59
Reply from 212.69.36.10: bytes=32 time=153ms TTL=59
Reply from 212.69.36.10: bytes=32 time=136ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 130ms, Maximum = 178ms, Average = 149ms

C:\Users\Steven>ping www.idnet.net

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=108ms TTL=59
Reply from 212.69.36.10: bytes=32 time=112ms TTL=59
Reply from 212.69.36.10: bytes=32 time=151ms TTL=59
Reply from 212.69.36.10: bytes=32 time=157ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 108ms, Maximum = 157ms, Average = 132ms

C:\Users\Steven>ping www.idnet.net

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=178ms TTL=59
Reply from 212.69.36.10: bytes=32 time=157ms TTL=59
Reply from 212.69.36.10: bytes=32 time=175ms TTL=59
Reply from 212.69.36.10: bytes=32 time=153ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 153ms, Maximum = 178ms, Average = 165ms

C:\Users\Steven>ping www.idnet.net

Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=164ms TTL=59
Reply from 212.69.36.10: bytes=32 time=163ms TTL=59
Reply from 212.69.36.10: bytes=32 time=149ms TTL=59
Reply from 212.69.36.10: bytes=32 time=157ms TTL=59

Ping statistics for 212.69.36.10:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 149ms, Maximum = 164ms, Average = 158ms

The service has been like this for over a month now and it's practically useless, if it carries on for much longer I'm going to have to switch to another ISP. I appreciate that it may be problems caused by BT's inferstructure but my friends who use BT's ISP service are getting totally rock solid 30 pings so I don't accept this as the main cause.

[Ardua]

This is getting silly. My downstream is now done to just over 1000Kbps on the BTSpeedtest. There is little point in paying extra for a premium service when congestion is as bad as this. I need to speak to Support again.

[Colin Burns]

 Download speedachieved during the test was - 1396 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Pinging idnet.net [212.69.36.10] with 32 bytes of data:

Reply from 212.69.36.10: bytes=32 time=193ms TTL=59
Reply from 212.69.36.10: bytes=32 time=166ms TTL=59
Reply from 212.69.36.10: bytes=32 time=178ms TTL=59
Reply from 212.69.36.10: bytes=32 time=147ms TTL=59



think ive been hit

[netn00b]

been out/work all day and now i cannot login to any web pages ?

server/system all down then ?

[Fox]

My ping was bad last night and didn't settle down until 1am. Just got in from work and its as bad if not worse again. I have powered down my router for half an hour. When I reconnected my ping was back to normal (about 40ms to IDNet) but half an hour later its a bad as ever (ping in excess of 120ms going up to 150ms plus). I just popped round next door and my friends ping is fine and he is with talk talk (urgh). There is no LLU on my exchange so he is on max, the same as me, but hasnt had any problems with ping. He currently pings 42ms to IDNet.

I can only conclude that the problem is with IDNet yet again. For an ISP that says "Our network has the capacity and very low-latency to ensure your Internet traffic, whether you have Broadband, Leased-line or Ethernet connectivity, is delivered with the highest performance that is technically possible". I am getting to the point where I can only conclude that they are at best misleading customers and at worst plain telling lies about their capacity.

The main reason I joined IDNet was for the promise of low pings as I am a semi professional gamer, I do closed beta testing for 2 game companies one of which paid for me to go to the Nvison 08 GeForce LAN  in LA. The level of service from IDNet has been a joke for the last couple of months. This has to be a capacity issue even though IDNet I am sure will deny this.

I, and I am sure many others, will be questioning why the hell they are paying top dollar for a service that the company seems either unwilling or unable to provide. Either IDNet sorts this out quickly or people will simply go to another provider and IDNet will find themselves ranked with supanet and the other poor providers who simply do not provide the service they offer.

I am not asking for the earth, simply an internet connection that allows me to game when I want.

[Rik]

See reply #27 above - there's an issue with imbalance again, which should be taken care of automatically, but has not.

[Rik]

been out/work all day and now i cannot login to any web pages ?

server/system all down then ?

Nothing's down as far as I know, try re-booting your router, leaving it powered off for at least a couple of minutes, you may have a stale session.

[netn00b]

the router has been turned off all day as we do not leave it on.

i connected, started to access a couple of websites, one of which for an order i really need to place tonite and then suddenly it all went blank and getting IE error pages.

the wife has the same on her pc.

i have rebooted the route 2 times since this and i cannot connect to anything.  support are not answering due the time of day so i'm left not knowing what the heck is going on or when i am going to get a service which i need now.

[Rik]

Is your router in sync?

[netn00b]

in snyc ?

[Rik]

Is it connecting to the exchange? What router is it?

[netn00b]

its a netgear 834g.

got some stable and flashing green lights and one yellow flashing one currently.....which i thought was usually green but the router is the other side of the room next to my wifes pc so i rarely actually look it !

[Rik]

If you've got a yellow, there's a good chance the router is not in sync, log into the router interface via your browser and see if you can see connection speeds etc.

[Fox]

See reply #27 above - there's an issue with imbalance again, which should be taken care of automatically, but has not.

I am sorry Rik but IDNet never suffered from these problems until recently, if they have problems balancing their network why hasnt this happened before in the couple of years I have been with them (I have just checked with my other neighbour who is with AOL and his pings are fine too), strange other ISPs dont seem to suffer from this balancing issue. It just sounds like a poor excuse time and time again for what has to be a capacity issue.

[netn00b]

If you've got a yellow, there's a good chance the router is not in sync, log into the router interface via your browser and see if you can see connection speeds etc.

umm ok will try to do that if i can.......not sure i remember how and does it not require a password ?

[Rik]

I can't argue with you, I only know what I've been told. Most of the time, there isn't a capacity issue, but of late there seem to have been some 'hotspots' exacerbated by the failure of load balancing to assign connections more evenly. The capacity issue will be addressed in the next few weeks when BT finally deliver the extra capacity that IDNet have been waiting almost a year for, in the form of IPStream Connect, which will allow them to move customers onto the 21CN network ahead of their exchanges being enabled for WBC (though the additional speeds of ADSL2+ will not be available to customers using this method). The problem with the delay has been that ordering more capacity for the older network has, itself, a significant lead time (3 months or so), is prohibitively expensive and will shortly be redundant.

[Rik]

umm ok will try to do that if i can.......not sure i remember how and does it not require a password ?

Yes, it's usually admin/password, unless you've changed it. I'm just going off for the evening, but others will be here to help. If you don't have sync, it's a local issue between you and the exchange, so check your wiring, try a different filter etc. If you do have sync, but not a PPP connection (so no IP address showing), then it could be an authentication problem, the router logs should reveal that.

If you have no service, call the IDNet out of hours service and someone will get back to you.

[netn00b]

ok got into it and it says its not connected ?

in the router status section i have :

modem status :     connecting
downstream speed :     0 kpbs
upstream speed :   0kbps

whats the idnet out of hours number ?