BT problem?

joe · Oct 12, 2009, 08:27:23

Speeds have been 13Mbps soled, morning and night, for the past fortnight. Connection broke yesterday, now 1.3Mbps with smae router stats as previous:-

Router stats:-

Noise Margin: 5.9 dB
Connection Rate: 16848 Kbps
Line Attenuation: 27.5 dB
Power: 0.0 dBm
Max Rate: 19684 Kbps

SF: 3886114
SF Errors: 648
Reed Solomon: 886034170
RS Corrected: 1288636
RS Un-Corrected: 16981
HEC: 605
Errored Seconds: 367
Severe ES: 0
Interleave Depth: 96

Speed test:-

BT speed test also wont work this morning.

What's occuring?

David · Oct 12, 2009, 09:24:32

I cant help you Joe but someone will be here in a short while I can still welcome you here though

Simon · Oct 12, 2009, 09:37:35

Hi Joe,

You may need to contact IDNet about this, so they can test your line, but could you provide us with a BT Speedtest, so we can see your line profile?

Lance · Oct 12, 2009, 10:34:44

Without seeing your profile, it's hard to comment.

It may be that the line had a burst of noise and synced low, causing a low profile.

Alternatively, if the profile is fine it could indicate a line fault, exchanr fault or (least likely) congestion.

dujas · Oct 12, 2009, 10:43:48

There is an ongoing issue with BT Wholesale and WBC 21CN, where it seems they've not provisioned enough back haul capacity in some exchanges, resulting in congestion and slow speeds etc. It's best to speak to Idnet support, you'll need to provide some BT Speedtest results, as that's all BT will accept as evidence of a problem.

joe · Oct 12, 2009, 15:25:58

Speed test:-

FAQ

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
1584 Kbps

0 Kbps 99999 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1584 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :16847 Kbps(DOWN-STREAM), 1228 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Please visit FAQ section if you are unable To understand the test results.

Sebby · Oct 12, 2009, 16:11:24

You'll need to get onto IDNet, Joe. The profile is fine so there's nothing immediately obvious.

Oh, and...

Ray · Oct 12, 2009, 16:23:17

Joe, and,