connected but no internet

[kerbhugger]

Please be patient with a wee granny - if this has been documented already i cant find it have been online for a few weeks now, no problems loving the speed    but have been trying to set my husbands laptop up - running xp.  Am connected to idnet with excellent connection but ie refuses to connect - tells me there is a problem and closes page.  have cleared the dns cache but no joy, have done the "netsh winsock reset catalog" but still no internet just a box saying internet explorer has encountered a problem and needs to close.  Any help very gratefully received. thanks 

[Den]

Hi kerbhugger, Welcome to Idnetters and have a welcome karma.    I assume you are running IE7 or IE8 if so add Idnetters to your compatibility view settings and all should be well.

[dujas]

Are you saying IE can't access any websites, yet all other Internet functions are fine? Have you tried Firefox? Assuming it's not set to Offline mode or is trying to use old proxy/connection settings, IE could have become corrupted and need re-installing.

[Ray]

 

[Lance]

I wonder if the tool den posted to fix ie8 might help?

[kerbhugger]

thanks for the replies and the karma my big problem is that when I hit the IE button  the page tries to load but a box comes up saying " internet explorer has encountered a problem and needs to close sorry for the inconvenience" - the IE page then shuts down and I cannot access IE at all to make any changes.  in add/remove programmes i can see he is using IE 7 and service pack 3.  i cannot remove or update or repair IE from add/remove it only gives me the option for "click here for support information" which tries to take me to a web site which again gives the  box saying "internet explorer has encountered a problem and needs to close etc."  It then closes . in network connections his idnet connection is listed as excellent, my laptop, my pc  both fine as is playstation network.  doing my head in   sorry

[Lance]

Basically it sounds like your ie7 installation has become corrupted. I think the best thing would be to us your pc to download eithe ie8 or firefox and then use a memory stick or transfer accross the network to the laptop and install.

[Simon]

   

[davej99]

I would try opening IE7 without add-ons. Right click the desktop or start menu IE  icon and you get the option to do this. If that works you can then disable add-ons one at a time to see which one is the problem.

If you search "internet explorer has encountered a problem and needs to close" you will see there are number of possible causes.

Here endeth the limit of my expertise!

[kerbhugger]

ok - installed ie8 no problem  but still no joy.  Small change though, now the page just hangs for an age then gives me a "this program is not responding" popup.     Can send and receive emails, running AVG, ( tried it with no avg running but still nothing)  and this problem only started when I switched over to idnet.  As I say everything else in network running fine.  Thanks again for all your help and patience - soon as I work out this karma thing I will send it to y'all  

[Simon]

I guess it's possibly you have a DNS problem at IDNet's end, but that's just an uneducated guess.    I think you should download Firefox onto the other machine (you don't need to install it), and copy the installation file to the machine with the problem via whatever means, then install Firefox on it.  That will prove whether it's an IE problem or not. 

[davej99]

Can we establish when the XP machine last successfully opened IE and in what configuration?

[kerbhugger]

last working just before 25th Sept.  My husband doen't go online very often so it took a coupla weeks to discover this problem.  sorry to seem dense but what do you mean by which configuation?  XP service pack 3 ie 7 (now upgraded to ie8)?  Been googling too but nothing seems to work - may resort to a hammer    Tried running it with no addons (thanks davej99) but made no difference. 

[kerbhugger]

Downloaded Firefox - same problem

[kerbhugger]

sorry - me again. Got a popup from Firefox saying "firefox can't establish a connection to the server at en-gb-.start3.mozilla.com"

[Simon]

Yes, that just means it can't access it's start page on the internet.  Do you have any firewalls or internet security programs running?

[kerbhugger]

have disabled avg, firewall and there are no proxies.

[Simon]

OK, I'm clutching at straws here, but sometimes just disabling a firewall such as AVG, doesn't actually stop it from 'working', unless you disable it completely, and reboot your machine without the firewall starting in the first place.  I know that's a bit of a risk, but it might be worth trying, just to eliminate it as the cause, then restart it again. 

What you could do first, though, is check the firewall configurations, and make sure that Internet Explorer (and now, Firefox) is 'Allowed', and that there are no other settings which might be blocking Internet access.  You might even find a log somewhere within the settings to check if anything is being blocked, but I haven't used AVG for years, so I can't help you specifically with that, sorry.

[Steve]

From a command prompt can you ping any internet addresses i.e www.idnet.net and receive a reply?

[kerbhugger]

I am learning how to do SO much today!!!!    Hope this is right...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Billy>ping idnet.com

Pinging idnet.com [212.69.36.10] with 32 bytes of data:

Reply from 212.69.36.10: bytes=32 time=55ms TTL=59
Reply from 212.69.36.10: bytes=32 time=56ms TTL=59
Reply from 212.69.36.10: bytes=32 time=56ms TTL=59
Reply from 212.69.36.10: bytes=32 time=55ms TTL=59

Ping statistics for 212.69.36.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 56ms, Average = 55ms

[Sebby]

So it's not a DNS issue... I'm baffled.

[dujas]

Need to boot up XP in "Safe Mode with Networking" and see if IE8 or Firefox can access a webpage, if it works, then it would indicate a program is preventing access.

[sobranie]

If you have been finding no help with this problem regarding this error "Microsoft Internet Explorer has encountered a problem and needs to close" you're not alone. I had this on my computer and couldn't find any fix posted relevent to my problem.

Starting up in "Safe mode with Network support" seems to bypass this problem and IE fuctions normally. This leads me to believe that some third party program is causing the problem.

* Here is the workaround i found that worked for me. Go to Control Panel, Internet options. Next, go to Advance Tab.
Uncheck "Enable third party browser extension"
Click OK *

With Windows XP this worked right away for me, but you might have to restart computer. If you have multiple profiles setup on your computer, you will have to do this for each profile.

I also noticed that my home page had been changed to res://nshp.dll/index.html#37049
You can change this through the Control panel, Internet options as well.



Please note that I filched this info some time ago from another forum.

[kerbhugger]

Here's the thing - I just decided to download an AVG update to my memory stick and copy it over as I had tried everything else (except the hammer). Installed it and I can now connect...!   Have NO idea what the conflict was.  Want to thank everyone for all their help and patience, never been on such a helpful forum. Love being with idnet trying to send karma to y'all    Away now for a very strong drink and a wee lie down

[Simon]

Must have been a dodgy AVG update then.  Not the first!  Glad it's sorted.