Excess bandwidth over Christmas

[Gary]

Exactly, theirs is full of flavour and well worth the eat - it's satisfying (and has no added water, salt etc!). Now, about the beef...

Justina got a free range Organic Chicken for Christmas dinner, from a local farm, that was truly amazing, it was delicious and almost melted in your mouth, more expensive, but so worth it  

[T_M_D]

No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.

I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.

I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.

For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.

IDNet do not operate like that! I think we are all  in this matter where you are concerned Ian.

[Rik]

No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.

I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.

I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.

For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.

I have it in writing because I took the trouble, on our members' behalf, to contact IDNet and get clarification. As I've said, you too can contact support and get it in writing yourself.

If you don't trust IDNet, then perhaps you would be better off with another ISP. Personally, I've been with the company for more than three years and have never found cause to doubt them. YMMV, but I've not seen a post in the time I've been in this forum which doubted the honesty of the company.

[FoxtrotEcho]

I have it in writing because I took the trouble, on our members' behalf, to contact IDNet and get clarification. As I've said, you too can contact support and get it in writing yourself.

If you don't trust IDNet, then perhaps you would be better off with another ISP. Personally, I've been with the company for more than three years and have never found cause to doubt them. YMMV, but I've not seen a post in the time I've been in this forum which doubted the honesty of the company.

I'm simply not in a position to trust the situation as it stands, let's not over dramatise this thing. I doubt in the main that I would be "better off" with another ISP. The best one could hope for with that sort of action, would be that things would be different.

You are correct, I could write to them, but they are supposed to be having a well earned holiday break. No point even thinking of messing that up for them.

[Rik]

So, you won't trust me, you won't trust Rick, you won't trust the company, but you can't be bothered to ask them? They are on a rota to handle calls/emails throughout the Xmas/New Year period, and you'll get a reply within a few hours at most. There's nothing else I can say.

Personally, I feel that they'd be more concerned about their honesty being challenged than they would about sending you an email to reassure you.

[Gary]

I'm simply not in a position to trust the situation as it stands, let's not over dramatise this thing. I doubt in the main that I would be "better off" with another ISP. The best one could hope for with that sort of action, would be that things would be different.

You are correct, I could write to them, but they are supposed to be having a well earned holiday break. No point even thinking of messing that up for them.

Just email them, its not rocket science, as others have said Idnet do not operate like you belive, but you really do seem to want to see a conspiracy here when there is none, and that email would put your mind to rest.

[miriam_idnet]

Hi All,

I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.

Regards,

Miriam
IDNet Support

[psp83]

FoxtrotEcho stop being paranoid and enjoy the FREE bandwidth. Check your newsletter, check the website.


During the time period 1 December 2009 to 28 December 2009 your bandwidth use was:
25.66 GB Download - (Peak: 23.49 GB | Off-Peak: 2.17 GB)
1.73 GB Upload - (Peak: 1.57 GB | Off-Peak: 0.16 GB)
3.88 GB Free Christmas Downloads

[Rik]

Hi All,

I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.

Regards,

Miriam
IDNet Support

Thanks, Miriam.  

[Gary]

Hi All,

I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.

Regards,

Miriam
IDNet Support

[J!ll]

"between 25th December and 1st January are indeed free".

Now I'm confused, I thought it was just the 25th December and Ist January - 2 days

[FoxtrotEcho]

Hi All,

I can confirm this was an automatic system generated email and should be discarded, bandwidth used between 25th December and 1st January are indeed free. We sincerely apologise for any confusion caused.

Regards,

Miriam
IDNet Support

Thank you very much indeed Miriam, my wish would have been that you would have a quiet time of it today (on rota or otherwise), and I would not have wanted to disturb that peace for the world. I'm sorry that did not turn out that way. I'm also sorry for being confused by the apparently spurious way in which it was handled. Have a happy and peaceful new year!

Despite others claiming it so, I have NEVER for one moment doubted IDNets honesty.

[FoxtrotEcho]

So, you won't trust me, you won't trust Rick, you won't trust the company, but you can't be bothered to ask them? They are on a rota to handle calls/emails throughout the Xmas/New Year period, and you'll get a reply within a few hours at most. There's nothing else I can say.

Personally, I feel that they'd be more concerned about their honesty being challenged than they would about sending you an email to reassure you.

I said why I think things are different for a few others. I've only ever claimed to be confused by the company. I've mentioned I feel they deserve to have their break honoured. I've never claimed to doubt their honesty.

Why did you attempt to assert all that in the above post?

[Rik]

"between 25th December and 1st January are indeed free".

Now I'm confused, I thought it was just the 25th December and Ist January - 2 days

No, that's just the cheap rate phone calls, Jill.

[Gary]

Thank you very much indeed Miriam, my wish would have been that you would have a quiet time of it today (on rota or otherwise), and I would not have wanted to disturb that peace for the world. I'm sorry that did not turn out that way. I'm also sorry for being confused by the apparently spurious way in which it was handled. Have a happy and peaceful new year!

Despite others claiming it so, I have NEVER for one moment doubted IDNets honesty.

It was not handled in a spurious way, Idnets honesty was being questioned and you got your answer and you were doubting their honesty I would say, remember this "A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it?" if that's not questioning the honesty of a company or its integrity I do not know what is, but you have your answer now, the one you did not believe, and now you want to turn the tables and appear to blame everyone else because you have been proven wrong with a FACT, incredible 

[Rik]

I said why I think things are different for a few others. I've only ever claimed to be confused by the company. I've mentioned I feel they deserve to have their break honoured. I've never claimed to doubt their honesty.

Why did you attempt to assert all that in the above post?

Because you indicated you didn't trust IDNet.

No, no, I think yo are missing the point, you have it writing I don't, and there lays the difference.

I could quote all you have said here today and IDNet could simply say "heresay" and that would be unarguably the case, sadly.

I guess it is about trust, and I am in no position to trust as things stand, and especially given what I have in writing so far.

For the record, the portal has from time to time given misleading information too, and I have screen grabs to demonstrate that.

The last word I have from IDnet on this is a note of their intention to charge. I accept others my be in better shape on that. Good for them, I'm not in that fortunate position of having official inside knowledge in front of me, I'm just an average customer.

During the course of a year, I check my stats more or less every day, I take great care to stay within the set limits, and in over 2 years have only ever once attracted a £6 excess use charge, and I now know what to allow for to make sure that can't happen again.

Pretty much every month I use less than I paid for. Some months I use exactly what I paid for. I even have to write to friends and ask that they don't send attachments in e-mail as I have this cap thing in place, they struggle with the concept, but mostly remember to exclude me from bulk mails they may want to share with a circle of mutual friends.

Until I got that "offer" from IDNet I was on target for this month as ever. I took it on face value, and now I am told of IDNet's intention to charge me. I have nothing official to say it's any other way. And I've just had some password trouble on this forum, first time that's ever happened <shrug>.

Sorry for being unhappy about all that, I gather it's not to some people's taste.

Have a happy new year anyway if you find you can.

[FoxtrotEcho]

It was not handled in a spurious way, Idnets honesty was being questioned and you got your answer and you were doubting their honesty I would say, remember this "A last thought to ponder - if any other household utility said "it's off the meter over Christmas", would you take it on face value, or question it?" if that's not questioning the honesty of a company or its integrity I do not know what is, but you have your answer now, the one you did not believe, and now you want to turn the tables and appear to blame everyone else because you have been proven wrong with a FACT, incredible 

And the motive for what you suggest I want would be what?

Quite, there could be no motive that would support what you suggest.

[T_M_D]

And the motive for what you suggest I want would be what?

Quite, there could be no motive that would support what you suggest.

FE/Ian, please would you quit with all this now. You have had plenty to say and you are now happy that you know your usage over Christmas is free, so how about you now go and find something better to do with your time than continue to wind things up for no reason...

[FoxtrotEcho]

Because you indicated you didn't trust IDNet.

Ah, right I see the ambiguity I created and I apologise for not seeing it when I originally posted,

I meant that I was in no position to trust either of the two versions I was presented with. I had no means to allot one of them more credibility than the other.

I'm sorry I missed that other possible interpretation. Mea Culpa on that.

[Rik]

That's OK, all's well and all that.

[Gary]

And the motive for what you suggest I want would be what?

Quite, there could be no motive that would support what you suggest.

How did you get to the answer without a reply to say what the motive was?  I am not getting involved with this anymore, your motives seem obvious to all who joined this thread, and as of this moment, and please excuse me for saying this, I am not here to feed mythical creatures that live under bridges. Over and out.

[FoxtrotEcho]

That's OK, all's well and all that.

Yes, agreed, I'm glad it's all clarified now, and at least no one mentioned Hitler, so I think we'll survive to serve another day! <VBG>

[J!ll]

No, that's just the cheap rate phone calls, Jill.

There I was making sure I stopped with the d/loading etc. by midnight 

[Tacitus]

Post Deleted

[JB]

I am saddened that this thread has progressed the way it has.

IMHO it can only have one effect on our ISP.

No further comments from me.