Problems in Sleaford (01529) Area

Nutter · Jan 10, 2010, 15:38:52

For a couple of days now I've been having problems with my broadband connection here in Sleaford. The router maintains sync, but all internet traffic stops. It's happening quite frequently (can be up to 3 times in about 30 minute period), and at other times it is slowing down to a crawl (up to a minute to open a simple web page, and some pages timing out). There's nothing showing on IDNet's status for Sleaford, so I looked here http://usertools.plus.net/exchanges/? for the exchange status. Under Recent Service Outages, it takes you to this page http://usertools.plus.net/exchanges/mso.php?id=693 which says there's a major outage of a node in Nottingham, which is affecting a lot of area codes including mine (01529).

Anyone else affected in a similar way?

Rik · Jan 10, 2010, 15:42:45

Nothing on the AAISP status page.

The page you are looking at appears to suggest it should have been cleared yesterday.

Glenn · Jan 10, 2010, 15:50:31

Could the problem be Peterborough node related?

Rik · Jan 10, 2010, 15:53:58

Possible. I've emailed support.

Glenn · Jan 10, 2010, 15:56:14

Quote from: Rik on Jan 10, 2010, 15:42:45
Nothing on the AAISP status page. The page you are looking at appears to suggest it should have been cleared yesterday.

At the bottom of the page; Actual Clear Time: 11/01/2009 14:43

Steve · Jan 10, 2010, 15:57:13

That's last years!

Rik · Jan 10, 2010, 15:58:45

The top two entries are for this year - it had me going too.

Glenn · Jan 10, 2010, 16:00:29

I just noticed that

Quote from: Steve on Jan 10, 2010, 15:57:13
That's last years!

Nutter · Jan 10, 2010, 16:00:51

Wow, fast responses - thanks! Peterborough's not far away from here, so presumably that makes it more likely it could be related?

Steve · Jan 10, 2010, 16:02:43

Not sure whether Nutter's on max or 21CN, the exchange checker is showing red. He's not far from me. I don't think South Lincs has any spare capacity at present

Rik · Jan 10, 2010, 16:13:37

BT are, apparently, working on it.

Steve · Jan 10, 2010, 16:23:35

Not much hope then?

Rik · Jan 10, 2010, 16:24:38

I think they've over-sold WBC, Steve, and are no desperately trying to put the capacity in place to catch up.

Nutter · Jan 10, 2010, 16:25:33

I'm on max. Nice to know they're working on it - thanks.

Nutter · Jan 31, 2010, 22:26:11

Sorry to resurect this thread, but I'm getting exactly the same problems again - it's happening most evenings now. The router always maintain sync, but I get no traffic. Once I eventually get internet access back, ping times are over 1000ms to places like google.co.uk and bbc.co.uk and trying to do anything is almost impossibly slow. Then it's a few minutes until access goes completely again.

I was talking to someone else in the town a couple of weeks ago who said he was getting the same problems on a different ISP (Talk Talk I think).

Anybody got any ideas? It's becoming a nightmare.

Steve · Jan 31, 2010, 22:38:21

Hi Nutter. All I can say is contact support to see if they can shed any light. The evenings may suggest local exchange congestion,Sleaford is stiil showing red on the exchange checker so your VP may well be the issue. Support will need some recent BT speedtests as evidence. The Talktalk connection could well be LLU though so not comparable.

Nutter · Jan 31, 2010, 22:52:28

I've just managed to do a speed test after quite a while of trying. The problem most of the time is that on the evenings the problem is happening, the connection isn't stable enough to complete a test - it drops out too frequently for it to complete.

Nutter · Jan 31, 2010, 22:53:33

Forgot to say - I've emailed support so I'll see what they can come up with.

Rik · Feb 01, 2010, 09:04:55

By drops out, Nutter, do you mean the router is resyncing frequently?

Nutter · Feb 01, 2010, 10:10:56

No, the router always maintains sync and doesn't report any errors. What I mean is that all traffic stops - it must be a problem at the exchange or further afield.

Rik · Feb 01, 2010, 10:12:02

Certainly sounds like it. Have you spoken to support.

Nutter · Feb 01, 2010, 10:17:04

Emailed last night - hopefully I'll get a reply later today.

Nutter · Feb 01, 2010, 21:12:25

I had a reply from IDNet this morning saying it sounded to them like I had a wifi network that was being hogged by something downloading a lot. I replied to say I don't think it's that, when the problem occurs and I try to ping it fails to even find the host, and I get the same problem on just the computer with a wired connection to the router. No reply back though.

Rik · Feb 02, 2010, 09:00:35

Have you checked the list of connected devices when it happens. A reply like that suggests to me that IDNet were looking at your usage pattern at the time.

Nutter · Feb 02, 2010, 09:07:11

No, I haven't. Everything OK was last night, but I'll check the next time it happens. Why would that lead to 100% packet loss on all devices though, even the computer wired to the router?