Connection Problem

captainpud · Mar 04, 2007, 12:43:16

I have just joined IDnet this week and so far I am very impressed with the speeds I am receiving

but I seem to be having a minor connection problem. My line is always there and on but about three or four times this week I have had to click the connect button in my router settings to re-connect to my internet even though the line is still connected. I have my router set to always on and I had not ecountered this problem previously so I presume it is some setting I need to change. Can anyone suggest anything please. I should mention I am using a BT voyager 240 on Home Supermax and the problem started when I joined IDnet on Tuesday.

Lance · Mar 04, 2007, 13:23:34

I don't have that router but here goes...

I can't imagine there are any settings you need to change in order to get IDNet working properly. I've certainly not heard of that before.

My router has a option to automatically reconnect if the line drops, which I have enabled. Might be worth checking to see if you have a similar option, although I doubt it will help as you say the line is still connected when you hit the connect problem.

I know there have been some issues where people have lost PPP (?) sessions recently, as a result of BT firmware updates on the DSLAMs at the exchanges and possible a few other reasons. Perhaps your router is not automatically reestablishing a new PPP session once available again. When you lose your PPP session, your line remains sync-ed to the exchange which might explain why you still appear connected.

If possible, it may be worth trying a replacement router and filters, if you have any to hand and see if they help.

I'm sure that someone will be along shortly with even more advice!

HTH,

Lance

Rik · Mar 04, 2007, 13:35:59

I can't add anything to what you have said, Lance. There have been outages in the past few days due to BT work and yesterday, and perhaps early this morning, due to IDNet upgrades. However, I've re-connected automatically without problem.

Captain, if no-one has any better ideas, call IDNet on Monday, they'll run through the router settings with you. Alternatively, if you ask on ThinkBroadband, you'll find someone there who know the router and can give you more informed advice.

Sorry I don't have a simple answer for you.

Lance · Mar 04, 2007, 13:39:53

Quote from: rikbean on Mar 04, 2007, 13:35:59
I can't add anything to what you have said, Lance.

That makes a change then! I must be getting good at this!

captainpud · Mar 04, 2007, 14:59:54

OK thanks guys

, I will have a look if there is an auto re-connect option and if not I will call IDnet Monday.

Lance · Mar 04, 2007, 15:12:11

Let us know how you get on, captainpud

captainpud · Mar 04, 2007, 16:47:48

The only options I have are

Always on

Dial on demand - does this mean it will auto dial when I try to access the internet?

Manual Connect

The last two options require you to enter a time to disconnect if know activity.

Any thoughts, would option two be away around the problem. It may be that the problem will not re-occur as the lost connection was due to system maintenance from IDnet or BT.

Lance · Mar 04, 2007, 17:04:11

Option 2 may help, as I assume it will negotiate a new connection each time you want to use the internet but personally I would just leave it on always on for the next week and see if you keep getting the problems. If you do then switch to option 2 and give that a try.

Rik · Mar 04, 2007, 17:59:09

Quote from: lance on Mar 04, 2007, 13:39:53
I must be getting good at this!

You are good at this!

Rik · Mar 04, 2007, 18:06:29

Quote from: captainpud on Mar 04, 2007, 16:47:48The only options I have are

It might be worth checking the Voyager TS site here. Click on the link for tech support

Quote
Always on

Dial on demand - does this mean it will auto dial when I try to access the internet?

Manual Connect

The last two options require you to enter a time to disconnect if know activity.

Always on should be fine, there's usually a 'sub-option' to automatically re-connect. Failing that, try setting the 'no activity' figure to 0, which usually disables the disconnection, and use Option 2.

captainpud · Mar 05, 2007, 12:18:05

Thanks for all the replies gents

I had a look at the Voyager site but could not see anything I had missed. Connection was OK this morning so I will monitor it for the next few days and see what happens.

Rik · Mar 05, 2007, 12:20:28

Good luck, let us know how you get on.

captainpud · Mar 08, 2007, 07:29:16

Ok chaps I am seeking assistance again

when I logged on last night my router had lost it internet session again but broadband line was still up, I presume this was because of the work that IDnet were doing yesterday. Unfortunately that is not the problem, I decided to change my setting to Dial on demand rather than always on and set the session to time out after 1 minute just to test that it worked ok. So tested with laptop and then with Xbox each time letting it time out and dial a new connection, no probs all working fine. So then once I am happy that it is all working I change the timeout to 2 hours and again all working fine but then sometime between 7-8pm last night completely lost my connection to IDnet, still got my Broadband line but no internet session. I tried rebooting the router, re-entering all my settings but nothing I could do would get my connection to IDnet back (I even tried a different router). has something with there new system caused this? I don't suppose I need to switch my router off for an hour or something silly like that do I? So basically no connection at all last night, anyone know whats going on. I am going to ring IDnet this morning and see whats going on.

I do hope I have just been unlucky, this is the first time I have had no connection at all since I got Broadband.

PS tried it again this morning but still no joy

dialed in from work at the moment.

mikeb · Mar 08, 2007, 08:18:41

Captain,

I am in exactly the same situation as you. I came home last night to find that although I had a connection on my router, I had no IP address (logging in from work just now also). I have had a good connection for the last week after joining up last Thursday and then this happens! I have a Safetek SWAMRU wireless router which has been running almost non-stop for 3 years now without a hiccup.

I unplugged it overnight and tried again this morning to no avail. Help I need access soon for my family.

Rik · Mar 08, 2007, 08:37:08

Mikeb & Captainpud

BT advised IDNet yesterday that the activation of the new central would not cause any disruption. Unfortunately, it appears the advice was inaccurate. Many users have found the need to re-boot their routers to restore their connection, some have needed to power off for 30 minutes or so. Captain, this should be the next thing you try. Mike, as you've already done this, I can only suggest you phone support, sorry.

Lance · Mar 08, 2007, 08:40:48

I know this doesn't help either of you, but my connection was fine last night.

I'm only posting this to show it wasn't an IDNet wide issue. I'm afraid I can't think of anything to help either of you other than maybe call CS to see if they can see a problem with your line?

captainpud · Mar 08, 2007, 08:50:22

Ok thanks chaps

, I should point out that my Broadband line is up and running fine at its normal sync, I just can't connect to IDnet. I will call home and get the router switched off until I get home and I will also call support this morning to see what they have to say, don't want to be off again tonight

(I need to be playing GRAW 2 tonight

)

mikeb · Mar 08, 2007, 08:55:08

Thanks for the replies guys,

I phones CS (I should have done that first!!!

) , and they explained that this was due to the upgrades affecting a few customers only. BT was reading our lines as still connected even after the changeout. As our routers were trying to access a line that BT thought was already being accessed, our routers were not being logged in. (hope that doesn't confuse everyone more!!!!!).

If you call CS they will add your name to a (growing) list of people who are having their lines disconnected then reconnected, this should fix the problem (in a couple of hours I was told).

Hope this helps

lozcart · Mar 08, 2007, 08:56:15

I have the same problem. Lost connection yesterday afternoon and still not back. I've tried turning off and resetting the router, in fact I left it off all night, and still nothing. As captainpud describes I get a sync but no IP address or connection to idnet. Will ring support and add my name to list, thanks.

Rik · Mar 08, 2007, 08:59:57

Sorry to hear of more of you being affected. Sadly, we can do nothing from here, and anyone unable to connect should call support as soon as possible.

Good old BT, eh.

Lance · Mar 08, 2007, 09:21:51

Yet again, a responsive and helpful response from CS.

It always makes me happy knowing that should I have any problems they'll be able to help! Reminds me why I joined here in the first place.

serenity · Mar 08, 2007, 09:23:11

Hello Guys

Appears to be exactly the same problem for me too, well the same symptoms anyhow. Only slight differences is that my connection was down from around 07:00 AM yesterday. Getting sync'd but no IP address, router states that connection is failing over at authentication stage.

Hopefully it's an easy fix for me too. (there really should be a fingers crossed smiley)

Wierd how it seems to be all IDnet noobs in here with this problem...

Name added to list with support.

Rik · Mar 08, 2007, 09:43:20

It sounds to me like you've been the 'victim' of BT's work upgrading the firmware on DSLAMs, which has left you with a stale session, compounded by a second one caused by the activation of the new central. That is extremely bad luck, and not at all typical of the service with IDNet. Hopefully they'll have you back up and running shortly.

captainpud · Mar 08, 2007, 09:53:25

I have just phoned support but they were all busy unfortunately but a very nice lady answered and knew exactly what was happening

. She has taken my name and number and hopefully my connection will be cleared when I get home tonight. I have also got my router switched off aswell just in case. Fingers crossed

Rik · Mar 08, 2007, 09:57:00

From what I hear, Captain, BT are being kept busy this morning!