From o2 with disgust....

hells bells · Jan 31, 2010, 21:01:55

Hi all, a newbie here!
I have recently joined IDNet and my connection goes live on Tuesday! I'm really hoping that I get a good connection with these guys (and gals!) as I've been getting disappointing speeds and connections ever since I joined o2 on their access package 8 months ago.
Last week, after months of complaining they finally admitted that the problems I'd been having were due to over congestion on the line and they surrendered the MAC without penalty as there was nothing that they could do for me!
My boyfriend has been with IDNet for about 8 months now and he has had absolutely no complaints with the service so I thought that it would the sensible thing to try them out for myself!

Anyway, this is just me saying Hiya and How are you all doing! Can't wait for Tuesday!

Glenn · Jan 31, 2010, 21:03:37

Hopefully it will be a smooth ride for you on Tuesday HB

Ray · Jan 31, 2010, 21:09:11

Steve · Jan 31, 2010, 21:15:30

Certainly you won't see any congestion between your local exchange and IDNet.

hells bells · Jan 31, 2010, 21:17:36

Thats what I'm hoping for! I'm barely getting a broadband speed here!

Thanks for the welcome all, I get the feeling I'm going to like it here!

Glenn · Jan 31, 2010, 21:35:09

If you like food, you certainly have.

Simon · Jan 31, 2010, 21:49:40

Hopefully, it won't be Hell for you here.

colonelsun · Jan 31, 2010, 22:00:32

Hi hells bells
I was on the Sky Connect product, identical to O2 Access, essentially a rebranded BT product. It used to take 10 minutes to download a simple JPEG and getting anti virus updates crashed my browser...things were that slow...almost dial up.

With IDNET i've never had a problem, no complaints whatsoever.

If IDNET were a woman we'd have married long ago.

Rik · Feb 01, 2010, 09:15:12

I didn't know how much you cared, Dave.

Welcome to the happy place, HB.

hells bells · Feb 01, 2010, 14:14:02

Thank you for the welcomes everyone! It does seem like a really happy place to be in and I can't wait until I get connected tomorrow!

quandam · Feb 01, 2010, 14:20:31

Quote from: colonelsun on Jan 31, 2010, 22:00:32
Hi hells bells
I was on the Sky Connect product, identical to O2 Access, essentially a rebranded BT product. It used to take 10 minutes to download a simple JPEG and getting anti virus updates crashed my browser...things were that slow...almost dial up.

With IDNET i've never had a problem, no complaints whatsoever.

If IDNET were a woman we'd have married long ago.

Ditto! Welcome

(other than the marriage bit!)

zappaDPJ · Feb 01, 2010, 14:41:21

I also came to IDnet from the O2/Be network because of congestion issues. I hope your switch over is a seemless as mine was

colonelsun · Feb 01, 2010, 17:50:14

Quote from: Rik on Feb 01, 2010, 09:15:12
I didn't know how much you cared, Dave.

Welcome to the happy place, HB.

Rik, i'm just an ISP whore.

Rik · Feb 01, 2010, 17:50:52

I thought you were a groupie.

hells bells · Feb 01, 2010, 20:30:30

My last evening on o2... No change to normal really!

(Ping is good though! LOL!)

IDNet tomorrow!!

Steve · Feb 01, 2010, 21:02:57

Hopefully you end up with something like this

hells bells · Feb 02, 2010, 19:58:27

Well, its passed 6pm on my migration date and I've not had the email to say that I am live on IDNet.

Not blaming IDNet though, it'll be those darned BT engineers!

Glenn · Feb 02, 2010, 20:02:23

Helen, put your IDNet logon details and password into your router, you may find it works.

hells bells · Feb 02, 2010, 20:36:14

Does the router not come pre-configured so that I can just plug in and go?
I'm just concerned as it would mean that I have to uninstall my o2 modem, then install the IDNet one and potentially reinstall my o2 one again if I'm not on! :S

Steve · Feb 02, 2010, 20:38:49

Well you would have to disconnect the O2 modem from the socket and then reconnect if there's no connection. I would hope the IDNet modem is preconfigured for your username.

Glenn · Feb 02, 2010, 20:40:10

If you brought a router from IDNet, then yes it should be pre-configured.

hells bells · Feb 02, 2010, 20:42:23

I did (its a netgear DG834) so hopefully it is! I'll give it a whirl now!

Thanks for your help guys!

gazzthompson · Feb 02, 2010, 20:58:43

Ex-02 customer, went from TERRIBLE speeds (couldn't watch youtube videos) to 5.5meg (my limit) constantly

can stream anything from IPplayer in highest quality without buffering. idnet is awesome, you made the right choice.

hells bells · Feb 03, 2010, 20:20:04

Back again.

Still convinced I've made the right choice. Unfortunately the migration failed yesterday and now I have to wait another week until I get connection (hopefully!!)

Apparently my line can only support speeds of 1 Meg (this is according to BT broadband checker today but I'm inclined to look again tomorrow to see what they say then as it changes each day! LOL!

I'm not expecting speeds of 24 meg (or anything remotely near that truth be told!) but I do want a stable connection that has a reasonable speed in and out of peak time!

Roll on the 10th and hopefully I'll be over on IDNet!!

Steve · Feb 03, 2010, 20:33:02

Not sure what modem/router your using but if you can dig out some line stats we should be able to give you some idea what to expect.

http://www.kitz.co.uk/adsl/frogstats.php#top