internet gone down

[joe]

Still down in Brentwood (01277) and that's since I first tried to log on at 07:42 this a.m.

When is somebody at BT going to be held to a/c for this appalling service?

[psp83]

How come some people that wasnt affected last night (like me) lost there connections at 1pm and now cant connect also ?

[kinmel]

there is a message on the Idnet phone line.    

Problem has been escalated within BT and is expected to be fixed this evening,  If still no connection tomorrow then phone them in office hours.

[kinmel]

How come some people that wasnt affected last night (like me) lost there connections at 1pm and now cant connect also ?

a whole batch of us were disconnected at lunchtime, someone did something.

[Finallyhere]

what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good

[psp83]

what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good

If the pipe that connects bt to the isp goes down then it will only affect that isp.. same for any isp..

there should be a backup system in place that changes the affected people to other pipes but it looks like that failed aswell..

it always comes in 3's

[gizmo71]

Success!

[lozcart]

Try your connections guys mines just come back on line  

[psp83]

Yep. back up.. But my sync speed has dropped now... 

[gyruss]

finally back up since the 1pm multiple disconnections occurred.

Download speed achieved during the test was - 4870 Kbps
For your connection, the acceptable range of speeds is 1000-4936 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4936 Kbps

lowered profile even possibly due to amount of 'tests' i tried perhaps to see if the internet was actually back.

[klipp]

Lost connection at 13:00, just got back online now.

[cjay72]

My connection is back up.

Yippee 

[hells bells]

Wahey I finally figured out how to post on the forum via my mobile!       Its now 22 hours since both me and my boyfriend lost connection. Reported the problem at 8.20 this morning. We've had nothing since. I really hope that BT get something sorted soon. I've had a endure the football this afternoon because of it! :S

[stuart_sjb]

Hurrah -- back up and running here too, after a quick disconnect and reconnect on the router.

[DorsetBoy]

Wahey I finally figured out how to post on the forum via my mobile!       Its now 22 hours since both me and my boyfriend lost connection. Reported the problem at 8.20 this morning. We've had nothing since. I really hope that BT get something sorted soon. I've had a endure the football this afternoon because of it! :S

It is fixed  ,try rebooting your router.

[Mouseroo]

It's alive!


IT'S ALIVE!!!!   

[Inkblot]

I was down fom midday today, I tried a few router reboots with no joy and at 17:45 I decided to disconnect the router for 1/2hr - after plugging it back in I'm back online, but with a reduced sync speed

[DorsetBoy]

what i really dont understand is why this is only affecting IDnet customers

starting to make me think id be better off elsewhere - at least i would get a service - being completely disconnected for 7 hours is not good

If a Host Link fails and the back up does not move you to the next Host link you are off line,this could happen to any ISP at any time. The equipment is managed by BT not the ISP who have to wait for the repair to be carried out.

[Simon_idnet]

BT had to courier in some replacement equipment for the exchange. Now that has been replaced we are back to full steam. We will be holding a post-mortem with them tomorrow (every bit as probing as the England team now face) to find out why the fail-over only worked for most customers and not every single one.

Simon

[Bill]

Mine went down at 13:02 by the router (trust BT to make it worse before it gets better!), back up just after 18:00-ish.

Lost some sync, but I'll wait until after tonight's "planned work" before I try and tweak it back up again

[cwmusson]

Mine's also back after 21 hours of being off.

[VaderDSL]

I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  the next route on my list was a nice flat gentle ride around Cheshire  hehe

[hells bells]

Boyf's is back on. Gonna check mine in a min. Thank you Tim and Simon for all of your efforts in poking BT to urge them to get their fingers out!

[Glenn]

I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  the next route on my list was a nice flat gentle ride around Cheshire  hehe

[DorsetBoy]

I'm really really annoyed! Last night my connection went down around 9pm ish, I was uploading routes from bikeroutetoaster to my GPS when it failed. It meant that I only had 1 route uploaded which I did today and it had loads of damn hills  the next route on my list was a nice flat gentle ride around Cheshire  hehe

You should have done the route backwards so it was all down hill