internet gone down

[wellhiddenmark]

Still no connection here. I tried another router and left the connection off overnight. I guess that this fault needs escalating to BT further. I won't hold my breath then.

[Steve]

Sorry folks to hear that some of you still have no connection but can all of you who've still got no connection make sure you've logged a call to IDNet support on 0800 7012000. Hopefully we'll have an update from IDNet later.

[Tina]

i plucked up  courage and phoned support

[Steve]

 

[Tina]

not that they are scary of course - i just don't particularly like the phone 

[J!ll]

Modem off over night - resync'd but still no internet.

Witney 01993.

Witney 01993 working here 

[karvala]

Wow, 12 hours and counting.  Did someone switch me over to Tiscali?    It would be nice if we were to get an update (and preferably regularly updates thereafter) on when this is likely to be fixed.  From the small sample here, it seems like it's affected a lot of customers.  I guess when they said BT were working on the problem, that was "working" in the BT sense of the word. 

[karvala]

Witney 01993 working here  

That's interesting.  Was yours one of the affected connections last night?

[Wingnutz]

Witney 01993 working here 

Jill, you must be one of the lucky ones - or i'm unlucky.

Still down here on the Witney 01993 exchange.

[Gary]

Wow, 12 hours and counting.  Did someone switch me over to Tiscali?    It would be nice if we were to get an update (and preferably regularly updates thereafter) on when this is likely to be fixed.  From the small sample here, it seems like it's affected a lot of customers.  I guess when they said BT were working on the problem, that was "working" in the BT sense of the word.  

I think BT working is the problem, hard to get regular updates if they have nothing to report, which is probably the case. I hope the "planned" maintenance for the early hours of Monday morning go better.

[karvala]

I think BT working is the problem, hard to get regular updates if they have nothing to report, which is probably the case. I hope the "planned" maintenance for the early hours of Monday morning go better.

But this was one of my objections a couple of months ago, the last time there was a significant problem, which is that IDNet are rapidly turning into stooges for BT.  It's their job to ask for updates, and if there's nothing to report, it's their job to come to us and say "BT had a good night's sleep last night; hope you weren't hoping for a functional internet connection today."  It's NOT their job to cover BT's ass by remaining in duplicitous silence.   If I want an ISP who sit back and do nothing when trouble strikes, I'll pay £6.49pm to Plusnet.  Right now, I'm wondering exactly what the IDNet premium price actually brings, if after 12 hours of non-functional connections for a large number of customers, they can't even manage to get out an update, let alone actually make BT fix the problem.

[lozcart]

Still down this morning, left router off overnight to remove any stale session. Birmingham 0121 DSL4. Have left message for support.

[Tony Yarwood]

Still down this morning; London 0207

Best regards

Tony

[cyprio42]

Same here 01205. Mind you i have to reboot my router every morning to get on the internet and its now getin frustrating.

[cavillas]

The same here in Clacton. Perhaps as we have had this bad luck it will mean England will have better luck this afternoon. 

I live in Walton on the Naze, just 8 miles from Clacton, and have had no problems whatsoever..how strange.

[Frugal]

Just adding my name to the list...

No connection here in Canterbury (01227) since 2100 last night. Left the router switched off overnight but still the same when I plugged it back in this morning. Also tried another router just in case.

The support no. 0800 701 2000 goes straight through to an answering machine as it's the weekend so I left a message with my details.

[Glenn]

I had an email from Tim, BT are still working on the issue, he will post an update when he has one from BT.

[Simon]

Thanks, Glenn.

[kinmel]

I had an email from Tim, BT are still working on the issue, he will post an update when he has one from BT.

But still no explanation as to why people haven't automatically gone onto the second hostlink when they reconnected.

[Arch]

A friend in Inverness has had no service for 14 hrs now, any update ?

[gizmo71]

Went down whilst I was leading the Oval Road Odyssey race on iRacing last night.

01268, nearly 14 hours now. Bah humbug.

[winspiration]

No service here since last night either - I'm in Rugby 01788  - had powered down the router overnight, but no difference.

I had also tried using a modem instead of router, which didn't work. I can't get dial up to work either so am typing this at my gym!

I had already left a message on IDNET's answerphone.

Thank goodness for the forum - at least I know it isn't just my connection - but over 14 hours outage and counting? Not happy!

As someone else has already said, I feel like I've been transferred back to Tiscali  

[joll200x]

Surely idnet have an uptime agreement with BT where they receive penalty payments for less than 99% uptime? 15 hours without service is shockingly bad...

[Simon]

  Arch and Winspiration.

Unfortunately, we don't have any further updates at this time, but IDNet have promised to inform us when they do.

[Steve]

  Arch and Winspiration