internet gone down

[winspiration]

Thanks for the welcome, Simon and Steve, just a shame under these circumstances!

I think I may already be a member actually, but of course my details are on the home pc.

[Arch]

Thanks for the welcome & info on updates 

[klipp]

I feel so sorry for you guys.  I am shocked that BT would allow this problem to run on for so long.  What a disgrace.

[Tina]

over 14 hours now Had to top up my dongle .. oh well

[kinmel]

  Arch and Winspiration.

Unfortunately, we don't have any further updates at this time, but IDNet have promised to inform us when they do.

But are Idnet just waiting for BT to bother phoning back, or are they regularly chasing them about what is clearly a major outage.

[bridgej]

Phoned support last night and again this morning. Don't they reply any more?

Luckily I remembered I have got a very slow but useful internet access on my blackberry, hence this posting.

If I didn't, without a call back I wouldn't know what was happening or if it was a problem at my end

Now been without the internet since 11pm last night and its now midday sunday

I'm on the Stratford, east London 0208519....

[Steve]

Anyone tried this who's still down? username = bt_test@startup_domain  password = test and then try your IDNet login. I've no wish to try myself just in case I end up in the same boat.

[Tina]

so am I supposed to be leaving my router powered down?which hasn't actually made nay difference. Left it on for now

[Simon_idnet]

BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards

[Ray]

Thanks for the update, Simon.

[Ray]

  Arch and Winspiration.

[Simon]

Thanks, Simon. 

[Glenn]

BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards

Thanks for the update, Simon.

[cwmusson]

Still no internet.  Nearly 16 hours outage.  Not impressed.

[winspiration]

Thanks for the update, Simon.

Thanks also for the welcome Ray and for the Karma

I was hoping for more positive news after my swim - guess I better go and investigate broadband dongles to be on the safe side - I work from home so I really do need a connection

[zappaDPJ]

It seems to be spreading, my connection keeps losing sync i.e. red light on the router. The odd thing is there's nothing in the router log  

[EDIT] And again but this time it was recorded.

[Gary]

It seems to be spreading, my connection keeps losing sync i.e. red light on the router. The odd thing is there's nothing in the router log 

[EDIT] And again but this time it was recorded.

What area are you in, Zap? So far all ok in West Sussex 

[Simon]

Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.

[Gary]

Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.

No glitches here Simon, well none I have noticed.

[karvala]

BT have now got an engineer on-site who is doing end-to-end diagnostic tests. Around 5% of our customers have not failed-over to the other Host Link. We have separate team at BT who are investigating that aspect of the fault.
Regards

Now???  What the hell have they been doing for the last 16 hours?  Hoping that Superman will fly in and do the job for them?

[Gary]

Same here, Zap, but just for a minute, then it was back up.  Hopefully, it might show they are working on the problem.

No tell a lie my logs  show at 13:03 LCP down then up.

[Gary]

Now???  What the hell have they been doing for the last 16 hours?  Hoping that Superman will fly in and do the job for them?

More like Lex Luther 

[stuart_sjb]

The outage has spread to me, over in a rather warm Cambridge, now too :-(

[zappaDPJ]

What area are you in, Zap? So far all ok in West Sussex 

I'm in North London Gary.

[Gary]

I'm in North London Gary.

I'm near Chichester Zap, south coast, so about sixty miles or so, I hope this does not get worse before it gets better.