Email weird today and downgrading.

phillb · Mar 30, 2007, 10:44:32

Hi anyone got any problems with their email today?

I can receive but can't send out? any ideas?

also who do I contact about downgrading to homelite now they have upgraded it?

Cheers,

Phil

Lance · Mar 30, 2007, 10:58:34

If you contact support using the details provided here they will be able to arrange for you to change package. Whilst your on the phone to them you could also ask about the email problem.

Thanks
Lance

EDIT: The freefone number, should you want to use that instead, is 08000267237.

Inactive · Mar 30, 2007, 11:10:29

I have just received an e mail that was sent at midnight last night to my IDNet address, via Hotmail, not sure if that is related.

phillb · Mar 30, 2007, 11:11:15

Cheers Lance,

the email seems to be working now seems it was a bottleneck or something....

phillb · Mar 30, 2007, 11:11:54

Quote from: Inactive on Mar 30, 2007, 11:10:29
I have just received an e mail that was sent at midnight last night to my IDNet address, via Hotmail, not sure if that is related.

What did it say?

Inactive · Mar 30, 2007, 11:16:04

It was just a test email, it seems there was a bottleneck as I have just received another email to my IDNet inbox, that was also posted at around 11.00 pm yesterday.

jupiter · Mar 30, 2007, 11:26:42

Quote from: Inactive on Mar 30, 2007, 11:10:29
I have just received an e mail that was sent at midnight last night to my IDNet address, via Hotmail ...

I have persistent problems with emails from people with hotmail accounts - no other problems from other sources. I think hotmail is where the issues lie.

Inactive · Mar 30, 2007, 11:29:03

Quote from: jupiter on Mar 30, 2007, 11:26:42
I have persistent problems with emails from people with hotmail accounts - no other problems from other sources. I think hotmail is where the issues lie.

The second delayed email wasn't from Hotmail, so I suspect a blip at IDNet, anyway, all sorted now it seems.

phillb · Mar 30, 2007, 11:31:11

I don't use hotmail, so that was not an issue for me.

Inactive · Mar 30, 2007, 12:12:23

Quote from: phillb on Mar 30, 2007, 11:31:11
I don't use hotmail, so that was not an issue for me.

Sorry phillb, I forgot to extend a welcome to the forum to you, Welcome.

phillb · Mar 30, 2007, 14:44:23

Cheers mate!

To downgrade's going to cost me £15 for the downgrade bit steep I think....

Inactive · Mar 30, 2007, 15:42:09

Quote from: phillb on Mar 30, 2007, 14:44:23
Cheers mate!

To downgrade's going to cost me £15 for the downgrade bit steep I think....

Agreed, that does seem a lot for just a change of package.

phillb · Apr 03, 2007, 11:09:57

yeah, needless to say I did not downgrade. $:-\$

Rik · Apr 03, 2007, 11:28:25

In case you haven't seen the post by Simon, the downgrade charge is no longer being applied.

phillb · Apr 04, 2007, 10:09:25

I must have missed that? When did that happen?

Rik · Apr 04, 2007, 10:12:35

On Saturday, the post is here.

phillb · Apr 04, 2007, 10:17:27

Thanks for that I'm assuming then because I am on home max to go to home lite incurs it then?

Or not?

Rik · Apr 04, 2007, 10:20:27

Max to Lite is free (no change in BT package), Super Max to Lite is not (change in BT package).

phillb · Apr 04, 2007, 10:24:01

Thank you!