Slow Download Speeds

captainpud · Aug 21, 2010, 10:19:30

I seem to be getting very slow download speeds at the moment and I have been having these problems for the last few days. My speed is usually very stable at 6MB download and 0.7MB upload but at the moment it seems to be any where between 1MB and 3MB. I have just done a test on thinkbroadband and it is running at 1.8MB.

http://www.thinkbroadband.com/speedtest/results/id/12823815982426937592.html

I have reset my router a few times and tried powering off for a while but it has made no difference. Any ideas?

Steve · Aug 21, 2010, 10:21:21

Any chance of a BT speedtest result and router stats Pud?

captainpud · Aug 21, 2010, 10:50:19

I have just replaced all cables and ADSL filter and my latest test is 1.5MB

http://www.thinkbroadband.com/speedtest/results/id/12823836055404497958.html

The stats on my router are pretty much the same as the have been for years.

UP Down
Line Rate 8096 832
Noise margin 7.9db 9.0db
Line Atten 28.0db 14.0db

Rik · Aug 21, 2010, 10:52:38

We need to see a BT test to be able to help you Pud.

captainpud · Aug 21, 2010, 11:25:47

Sorry for the wait, I have been struggling to get the BT test to work. BT is saying 3MB now but that is still half what I have been getting.

Download Speed
3183 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3183 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

Rik · Aug 21, 2010, 11:30:02

Difficult. BT are going to say the line is working as expected, ie it's within their acceptable speed range. Has anything changed recently, have you tried moving the router to the test socket?

captainpud · Aug 21, 2010, 11:42:06

Quote from: Rik on Aug 21, 2010, 11:30:02
Difficult. BT are going to say the line is working as expected, ie it's within their acceptable speed range. Has anything changed recently, have you tried moving the router to the test socket?

Nothing has changed or moved other than me changing the cables and filter to try and solve the problem this morning. Latest on think broadband is 1.7MB. As I said it seems to be fluctuating quite a bit. Surely BT can't say 1.7MB is reasonable for a line that usually gets a constant 6MB. I used to get 1.7MB when I had a 2MB line. I can't really think what could be causing it except something at BT's end. Any suggestions?

http://www.thinkbroadband.com/speedtest/results/id/12823863702040678484.html

Glenn · Aug 21, 2010, 11:46:27

Do you have another router to try?

Rik · Aug 21, 2010, 11:48:43

Unfortunately, BT can say anything above 1200k is acceptable.

The only speed test which matters is the BT one, so it's pointless firing them off in all directions. You could be looking at engineering works, line degradation, external or internal noise etc.

Are you seeing packet loss, have you tried the test socket, what router are you using?

pctech · Aug 21, 2010, 11:53:13

Could be exchange contention.

Steve · Aug 21, 2010, 11:54:14

I think until you can speak to support we're going to struggle to provide a solution as we don't have the BT connection data.

It could be exchange congestion as Mitch says but it seems it a little early in the day for that. Again I'm guessing.

pctech · Aug 21, 2010, 11:54:28

Worth looking up the Virtual Path status http://usertools.plus.net/exchanges/

captainpud · Aug 21, 2010, 12:00:50

I do not have another router I can try. The last time I had a faulty router the sync was all over the place, it is stable at 8096 at the moment.

I am in the test socket at the moment and it makes no difference. I am using a BT voyager 2110.

Should I be looking at the router and if so do you recommend one.

Thanks

Paul

PS no packet loss or errors being reported.

Rik · Aug 21, 2010, 12:03:30

My gut feeling, Paul, is that it's not the router but exchange congestion or a hot VP. Do two or three more BT tests and let support have them.

captainpud · Aug 21, 2010, 12:08:29

Quote from: Rik on Aug 21, 2010, 12:03:30
My gut feeling, Paul, is that it's not the router but exchange congestion or a hot VP. Do two or three more BT tests and let support have them.

Thanks, do you know what time do support open on Monday?

I am on Home supermax so shouldn't I get prioritised traffic to at least some extent alleviate congestion?

Rik · Aug 21, 2010, 12:12:11

They open at 08:30. Email the results to support@idnet.com, someone will investigate asap.

captainpud · Aug 21, 2010, 12:24:04

Quote from: Rik on Aug 21, 2010, 12:12:11
They open at 08:30. Email the results to support@idnet.com, someone will investigate asap.

Thanks for your help Rik

Thank you to everyone else for their input as well:)

captainpud · Aug 21, 2010, 12:53:59

I have emailed support with my details, a link to this thread and two BT speedtests. I will continue to add BT speedtests over the weekend for support to view. 2MB at the moment

BT Speed test added

Download Speed
2016 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2016 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

Rik · Aug 21, 2010, 12:57:05

It definitely has the feel of an exchange issue.

pctech · Aug 21, 2010, 14:29:35

What does that exchange checker say about VP status?

captainpud · Aug 21, 2010, 15:04:56

Quote from: pctech on Aug 21, 2010, 14:29:35
What does that exchange checker say about VP status?

The Exchange checker showed the status as Green, everything ok.

Thank you

Paul

pctech · Aug 21, 2010, 15:09:43

Strange although it will depend on whether that exchange has had now connections activated since it was updated.

captainpud · Aug 21, 2010, 15:11:41

Another BT Speedtest

Download Speed
2655 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2655 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

captainpud · Aug 21, 2010, 15:20:35

Quote from: pctech on Aug 21, 2010, 15:09:43
Strange although it will depend on whether that exchange has had now connections activated since it was updated.

I guess there must be something wrong some where as I have lost roughly two thirds of my usual speed. It very rarely goes below 6mb and is usually well above, it is not unusual for it to be 6.5mb. I tried to download the new tomb raider game off Xbox Live earlier which would normally take about 45 mins for the 2GB file and after well over an hour it was on 17%. I gave up

captainpud · Aug 21, 2010, 16:45:30

Another Speed test added

Download Speed
2915 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2915 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps