printer

[Baz]

I got a new one in December last year.its a HP Photsmart Premium.Good printer,nice quality prints,tad expensive on the inks but put up with it until compatibles are available.Any way down side of it is that it seems VERY noisy in between prin jobs.It doesn't matter if its a big document or a 1 or 2 page job, after every job it started clunking and whirring for about 30 secs then stop.This held up jobs in the queue and sometimes didn't print them at all.

So last week I had enough and queried it with HP,is it some sort of maintenance or head alignment thing.They said it does this at very first set up then periodically but not as I was getting it.So they gave instructions to power it down and how to do a semi full reset and to try again.well it made no difference so I am getting a replacement from them next week.

  HP.Well,if this one works that is.

[Rik]

I've always found HP good, Baz, I hope they include a set of ink cartridges...

[Baz]

still waiting for a reply about that Rik    in the email detail it mentioned other models that the inks need to be left in but didnt mention mine.They did also send 2 links to describe this detail,but they didnt work 


but yes i hope they do too as I have just fitted a new set 2 weeks ago and oddly enough,even though we havent done much printing since, after the reset they told me to do the ink monitor showed 2 were low     me  not happy.All this made me think with the clunking etc it was doing a head clean,thats what it sounded like, and that must use a bit ink each time.

[Rik]

It does. Epsons used to be very bad in this respect.

[Glenn]

But Canons are very good. 

[Baz]

It does. Epsons used to be very bad in this respect.

yep thats what I had before and had high hopes for this HP.  still waiting   

[Ray]

But Canons are very good. 

Without doubt, Glenn. 

[Rik]

Canons are definitely exceptional.

[Baz]

really??  or is this some in joke that Ive missed and they are infact bad.

had one years ago and it was poor,driver probs,wasnt compatible with some software etc.

[JB]

Canons are definitely exceptional.

I followed the advice on this forum and replaced my HP with a Canon. Have had no problems with dry heads. Prints perfectly even after a five week break.

Just need to find some compats which don't seem to be available yet.

[Rik]

Many years ago, Baz, say about 15, they were bad, but in the past five years they have been exceptionally good.

[Baz]

damn.......if only i'd known before I got the HP 

[Rik]

I have one of each.

[Baz]

Rik, i'm starting to think you have shares or something in all these companies. You must have loads of gear lying about 

[Rik]

Six printers, the HP Photosmart, an HP laser, the Cannon ip6700 dedicated photo printer, a Sagem dye-sub photo printer, a Dymo Labelwriter and an HP portable photo printer. Oh, there is the old Photosmart I haven't got rid of yet too.

[Baz]

    see loads   


also theres the routers you said I could have when you get fibred up.......any thing else? 

[Rik]

About 12 external USB HDs...

[Baz]

    get the price list posted they'll sharp go on here

[Rik]

They're all in use, Baz. This machine backs up to 1 internal and five external drives daily, for example - takes about 5 minutes on average.

[Baz]

Well update to this printer problem.

Some thing was telling me to question this replacement from HP,you know when you just get that feeling,well I did question it and it turns out that the replacment unit,as they call it, is in fact a refurbished one.

Not happy with that so I told them I dont want a refurbished one as I bought brand new,only 9 months old so I expect a brand new replacement.
They handed my ticket to a case manager    for one to one interaction 

problem been that i also got confirmation from UPS that it has been shipped and is now on their system.Informed HP of this and they said dont accept it from UPS.

What a carry on.Thereseems to be no way of stopping it getting here,just looked at UPS tracking and its

  TAMWORTH, GB     10/09/2010     15:30     ARRIVAL SCAN

so its on its way.
Would have been easier to go back to where I bought it for a replacement.But I bet that would cause problems too..."sorry sir but you need to deal with HP for this...."  etc.

[Rik]

Remember it's always the retailer who is responsible, Baz. A refurb is not unreasonable at 9 months, and they are tested more thoroughly than production models.

[Baz]

I was hoping for some  advice from you on this Rik Thanks.so if I went back they have to deal with it.

On the refrub.my thinking was what if it had the same problem that mine has,or a worse one. and to be honest I think equipment these days should have no faults at all.

[Rik]

Yes, the retailer would have to deal with it, and would have to check with HP that they have confirmed the fault. However... depending on their customer service, they could opt to arrange a repair or give you a replacement, so HP is probably the better bet in this case.

No equipment is perfect, but faults should be minor. My first model of this printer went back for some reason, I got a new one in return.

[Lance]

I've got the photosmart premium as well, Baz, and can confirm that mine only does the clunking and whirling ever so often. Certainly not before every print.

When I brought it last Dec/Jan time, it was a toss up between this and the canon  mp640 (i think). The HP won as it was £40 cheaper at the time!

[Baz]

thats interesting lance thanks.thats basically what HP have said,it does it on intial set up and then periodically,didnt state when, but not as mine is after every print