no internet this morning is it down?

[netn00b]

My router would not connect this morning

Only had Orange flashing light.

In town on my phone now to post this.

Is idnet down today?

[Niall]

My connection is fine and has been all day. Maybe it's just a local issue.

[zappaDPJ]

No problems here. I believe a total loss of connection would warrant an out of hours call to support.

[netn00b]

Ok it maybe ok now then. We we will be home soon so fingers crossed.

[Ray]

It's certainly been fine in my area, my router is showing uptime of over 500 hours and nothing amiss in the logs.

[netn00b]

What is the number to call for out hours support if its not working still when get home

[Gary]

All fine hear as well, nothing  amiss.

[arithdcael]

Also down since this morning.

Ashover exchange. Posting atm via Dial up 0845.

Netgear dgnd3300 sync light green, gateway red.

[Steve]

These have been down this am but should be cleared

0203077   0203116   0203206
0207242   0207404   0207405
0207417   0207430   0207813
0207831   0207916   0207973


Support is 0800 701 2000

[Steve]

Those with sync and no PPP it may be worth a power down for 30 mins. Otherwise contact support.

[talos]

Very slow speeds first thing this morning (8-8.30) and a total down about an hour ago for about 5 min, does seem erratic today

[netn00b]

Got home and its still working when the wife is waiting for an important e mail.

[netn00b]

That number is an answering machine only. We need internet. Grrrrrr

[Steve]

I think the idea is that someone at IDNet is supposed to check the answer machine on a periodic basis. All I  can suggest is disconnect the router for 30 mins then try to reconnect.

[netn00b]

Ok Steve thanks.

[netn00b]

Well I spoke to someone earlier who was going to reset our line? But its still not working and told it can't even be reported to bt til Monday. So at least 2+ days of nothing working which sucks when you rely on it.

[arithdcael]

PPP back here, was down for something like 12 hours

[Rik]

Well I spoke to someone earlier who was going to reset our line? But its still not working and told it can't even be reported to bt til Monday. So at least 2+ days of nothing working which sucks when you rely on it.

Have you considered an enhanced care package which will get you out of hours fixes from BT?

[netn00b]

What's that Rick?

[Rik]

You pay an extra £10-20pm, depending on the level of care you need. In return, you get priority repairs, including weekend engineer visits, guaranteed repair times etc. It has to be a business package, though:

http://www.idnet.net/solutions/business/broadband/

[netn00b]

well it just suddenly came back about an hour ago.

i looked at the router not long b4 this and it was still flashing orange.

came back in and suddenly it was solid green and now i'm online !

woot !

[netn00b]

Well its down again this morning /sigh.

Waiting for a call from support.

[netn00b]

Well they said everything is ok and want me to try another router. But I only have one! How now many normal people have 2?

[Steve]

I've probably got about 6 when I can find them all. Sad I know but a spare is always useful.

[Ray]

I've got five altogether, always worth keeping at least one as a spare, though.