Regarding Today's outage and next steps

[cavillas]

Simon at your meeting could you bring up the fact of BT help and support staff should be back in this country and given much better training and possibly look at your system which is a becaon in the dark lands of help and support.  Then again they wouldn't listen which is they way they have been trained.

[Simon_idnet]

I had a meeting last week wih the new man at BT who is in charge of WBC. I went through the Incident Reports with him of our two major outages in October last year. He understood my belief that resolutions to both indicents should have been resolved much quicker and that the delays were caused by systemic process errors within BT and has promised to investigate and report back.

[Simon]

Promises, promises...   Thanks for the update, Simon. 

[Technical Ben]

Glad that things are moving forward. Just imagine if it was Sir Alan Sugar involved on one or the other side.