Broadband down

[GarryF]

Sat down at pc in last 30 mins and broadband is down, was working earlier.

I've tried a reboot of router, bt 2-wire

It's stuck on 3rd item on link test

PVC Connection - Could not find an ATM circuit

I don't see any issues with anyone else, so assume it's only me this time, any ideas?

[Bill]

I stand to be corrected, but I think "Could not find an ATM circuit" ttranslates roughly as "Who's nicked the DSLAM?".

Exchange fault, filter fault, broken wire, cable fallen out... is voice OK?


edit- OK, forget that, you're not the only one.

[Kareha]

Mine is off as well, it is synced but isnt getting past that.  Seems the same as the past 2 times when BT screwed up.

[Glenn]

Give support a call asap

[DorsetBoy]

Internet ConnectionThere are currently 1 open and 2 closed issues.
Thu 28/10/2010 at 03pm   Ongoing    Problem in the Fair isles, Northern Highlands and islands area   

Dialling codes affected:

01350 01356 01450 01466 01471 01549 01581 01595 01599 01877 01882 01890 01955

Estimated time to resolve: 2hrs

We are aware of a temporary problem in the Fair Isles, Northern Highlands and Islands area that may be causing some users difficulties accessing the Internet. Our engineers are working to resolve this problem and we apologise for any inconvenience this may cause.

The only BT outage listed, where abouts are you located?

[kerbhugger]

mine's down too, 'bout 20 minutes or so.  Went off while I was working.  In Northern Ireland

[dieselglider]

Mine's down too. Whitehead exchange, N.Ireland.

[Glenn]

I've emailed the support mailbox.

[GarryF]

I'm in moray 01343

[kerbhugger]

wonder is it to do with the torrential rain we're having here in Northern Ireland, what with all the flooding? ( sorry if that's daft, not particularly tekkie ;o) )

[Kareha]

Thornley exchange in County Durham here.

[Glenn]

What service are you all on? Max, 2+ or FTTC?

[dieselglider]

Plain vanilla ADSL, still 20CN as far as I know.

[GarryF]

ADSL max upto 8Mbps here

[Kareha]

ADSL MAX on a 20CN exchange.

[AlanM]

Down here too, Bangor (NI) Exchange. On ADSL Max (which is really Min where I am:bawl:)

[DorsetBoy]

Found this on the Zen status pages :

Broadband (xDSL)

The following new Broadband (xDSL) incident has been identified. Further information is detailed below.
20CN Connectivity Issues: North and North East(New)
Partial

Start: Fri, 29/10/2010 19:42

End: 

Update: Fri, 29/10/2010 21:00

Clear: 

Engineers have detected a possible issue with BT's 20CN service in the Scotland, Northern Ireland and Northern England area. Customers in the area may currently be suffering with a loss of connection that occurred around 19:05

We are currently working with BT to identify the cause of the issue.

[Steve]

Plusnet

NEW 20CN Connectivity Issues (64221)
We have been made aware that a number of customers are not able to connect to the internet on the 20CN network. This seems to be effecting the North of England and Scotland.

[DorsetBoy]

Same notice now up at Xilo.net

[pctech]

And Zen

http://status.zensupport.co.uk/

[DorsetBoy]

And Zen

http://status.zensupport.co.uk/

Post #17 ^^^^^  

[pctech]

Sorry Dorset, that one's gone right over my head mate

[dieselglider]

Hmm, looks like the BT Techie involved in our last outage, has now been promoted from single ISP duty and care, to full Northern area command... 

[Glenn]

Sorry Dorset, that one's gone right over my head mate

Mitch, he's saying, Zen's report is posted already in post 17

[Steve]

Or even no.16