I think I've been profiled, how do I stop it?

[wood glue]

I upgraded to ADSL2+ last week and it started fine, unfortunately I had some weird connection issues starting on Thursday night, a few minutes up and then a disconnect, a few minutes later it would reconnect. It went on like that all night, the next morning I contacted IDNET who told me to take the BT faceplate off and connect the router to the master socket and they'd run tests.

Friday afternoon I got an email saying it'd been connected all day and was fine, when I got home from work sure enough it was connected but only at 3072kbps, no number of reconnects changed the speed and with a bit of googling I discovered I'd probably been banded and handed a smaller connection speed the system deemed I could handle.

However reconnecting the BT faceplate and attempting to connect through there gets me the same disconnects I was experiencing before even at the reduced speed which leads me to believe there's something funky going on with my BT hardware and the speed has nothing to do with it.

Long story short how, at 10am on a Saturday morning, do I get IDnet to reestablish a decent speed?

[Rik]

Hi and welcome to the forum Sorry but no is the short answer. BT don't work at weekends, so it will be Monday before IDNet can do anything to help you.

[Glenn]

  to the forum

[Steve]

 

I agree you've been banded but if I read it correctly your stable on the test socket, so over the weekend it may be worth trying to find the source of the interference.

[zappaDPJ]

 

[Ray]

 

[Simon]

Hope you stick around.