Billing

[boysteve]

Am I being thick?
I cannot find where to enter payment details on customer portal,I sign in here https://www.idnet.net/secure/
username and password as supplied
All I can see is this

[Rik]

Up at the top, Payment options, then select change payment options.

[boysteve]

I would but I dont see payment options
Very top = Your Account and  Partner login
below = Home About Solutions Help and support and contact

[Rik]

Sorry, your screen shot is to small to read (I can't see a zoom option). Are you a partner, rather  than a retail customer?

The screen I am referring to is shown below.

[boysteve]

Just noticed pic was rubbish
Heres a better one
http://cid-e98e9d06e9faa77c.photos.live.com/self.aspx/IDNet/IDNETAcct.jpg

I am retail customer telephone only
I dont have account options on left pane

[Rik]

Odd, you'd better give support a call, we're not going to solve this one from here. To save you using an external source for pics, btw, you can post them directly here by using the additional options button in the posting window. (But not in quick reply)

[boysteve]

ta will do have sent email to support@idnet.com will await reply or call when i return shortly

[Rik]

 

[boysteve]

sorted, called support, set up DD manually can now login and see account options   

[Rik]

  Phew.