Printer stopped working

Started by Den, Dec 13, 2010, 12:20:31

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Den

Help: My Canon iP 6700d is off line and therefore not working. When I checked (by plugging it into my laptop) it comes up with a window saying "One of the USB devices attache to this computer has malfunctioned and windows does not recognise it" clicking on the unknown device it opens another window and states "Windows has stopped this device because it has reported problems (code 43). Does this mean my printer is duff or can it be fixed?
Mr Music Man.

Rik

It's probably best to talk to Canon TS, Den, though I'd try swapping the USB lead first.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Den

I have tried a different lead and also tried plugging it into my laptop for the same message to come up.  :eek4:
Mr Music Man.

Rik

One for Canon, I fear then. :(
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

pctech

If what Rik has said doesn't work it would be advisable to see if there is any sort of reset button or mechanism as it could just be the internal firmware has stuffed itself up somehow.

Unfortunately I'm not familiar with the printer so will need to point you back to your manual.

If there is no way to do it or it doesn't work you may be looking at a new printer unfortunately.

Rik

There's often a key-hold sequence when powering up that will force a reset, Mitch, the problem is that they never put it in the manuals... :(
Rik
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J!ll

I hate printers! they have a mind of their own  :shake:

Lance

Stupid question, but have you tried unplugging the printer rather than just turning off?
Lance
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Glenn

Also try deleting ALL USB hubs and controllers from the Control Panel Device manager.
Glenn
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J!ll

Reinstall it, I will be doing that with mine  :rant2:

Den

Quote from: Lance on Dec 13, 2010, 12:33:27
Stupid question, but have you tried unplugging the printer rather than just turning off?

That was the only thing I had not tried, so I have now and it printed straight away and now works as normal, strange or what   :dunno:  :slap: Thanks all  ;D
Mr Music Man.

Lance

Glad it worked. Sometimes its the simple things which get overlooked and because the printers these days tend to hold stuff in their memory unless unplugged its always worth a try!
Lance
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J!ll


pctech

I hate printers, they screw up in ever more innovative ways.


Rik

So do their users, Mitch.  :evil:
Rik
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Den

Are you saying I'm screwed up Rik?  ;)
Mr Music Man.

Rik

No, but your paper might be, Den. ;D
Rik
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pctech

Talking of screweed up firmware my Mum had to take our two year old Ford Focus to the dealer today as various things had stopped working such as the  lights on alarm when opening the door, low fuel alarm. and there was some interference with the radio when indicating.

Apparently they've had to reflash the vehicle management firmware which took a couple of hours in order to fix the issues.


Rik

It seems to happen to Mercs quite a lot. Drive by wire was better when it meant the accelerator cable. :)
Rik
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pctech

So I heard when Mum worked for Merc.

No wonder services are so expensive.


Rik

Bring back the greasy rag. ;D
Rik
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Glenn

Don't know about rags, but there is a greasy spoon next to Reading Cattle market.
Glenn
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Rik

Rik
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Den

The mystery goes on. The printer is now recognised and works OK, but I can only print from the bottom cassette and not from the top feed. I can print on both sides of the paper but only when it is drawn through the printer and not when I try to use top feed.   :dunno:
Mr Music Man.

Rik

Might be worth deleting it and re-installing the drivers, Den.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.