Performance drop

[udnylad]

 

Folks

My adsl performance has crashed recently. Noramlly runs @ 5-6M download and 0.38-0.4M upload. No improvement noted through master socket. I am connected through the Udny Exchange.

Router stats:

ADSL Link Downstream Upstream
Connection Speed 7648 kbps 448 kbps
Line Attenuation 43.0 db 22.0 db
Noise Margin 9.1 db 22.0 db

Speed Test typical results:


Can anyone help?

[Rik]

You stats look OK, can you do a BT speedtest and let us know your profile please?

[udnylad]

Hi Rik

Here we are:

This Test comprises of Best Effort Test:  -provides background information.

Download  Speed
209 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 209 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

[Rik]

If you dial 17070 on the phone, and select option 2 (quiet line test) do you hear anything more than a background hum or hiss?

Before contacting support, it would also be worth disconnecting everything but the router from the line, and testing again. If you have a test socket (photo in Optimising your wiring in the FAQs) use that if possible.

There's no chance that anything is happening in the background, eg P2P, or anyone else is using your network, is there? Are you testing with a wired or wireless connection?

If none of the above helps, then you need to contact support, your speed is below BT's acceptable range.

[.Griff.]

Try Speedtest again but try different servers/locations.

Some give really low results while others are fine.

[udnylad]

Hi Folks

Email sent to support - lets see what they say 

Regards
Morven

[Rik]

Hi Morven

Did you run through the checks I suggested? They'll need those done before they can take any action.

[udnylad]

Hi Rik

Yes, did the quiet line test and had already tested from the test socket at the Master box, also used other modem as well. I have only ever had no service before, so consistantly poor for several days is very unusual for me. Does not matter what time of day, it seems to be consistantly poor.

Regards
Morven

[Lance]

I'm thinking it looks like a fault at the exchange or in the external wiring.

[Rik]

Definitely one for support.