Re: lost service

esh · Mar 30, 2011, 00:45:48

PPPoE down, auth failure. Approx 12:30am 30/03.

Maiku · Mar 30, 2011, 01:06:58

Quote from: esh on Mar 30, 2011, 00:45:48
PPPoE down, auth failure. Approx 12:30am 30/03.

Exactly the same issue and the same time for me too. Just a little way out from Peterborough here.

Mailed support, although don't think there up this late.

BT Issue?

Steve · Mar 30, 2011, 02:06:34

I'm north of Peterborough with exactly the same issue, I've checked BTs planned works for tonight and there are plenty but my STD code does not appear on the list.

Finallyhere · Mar 30, 2011, 06:51:24

Im down as well - Stevenage Herts

Any timescale on fix?

Thanks
Ian

Steve · Mar 30, 2011, 07:11:56

If it's BT work there's a whole host of area codes due to clear by 07.00, mine was back by 05.00 looking at my TBB ping chart.

cs · Mar 30, 2011, 07:28:08

My connection went down at just after midnight and is still down this morning

Steve · Mar 30, 2011, 07:36:03

http://status.aa.net.uk/apost.cgi?incident=899

I think the above relates to Maiku and myself perhaps others as well.

Anyone else, all last nights BT work is reported as cleared, if still no connection suggest disconnect for 30 mins and try to reconnect again and if this fails contact support.

cs · Mar 30, 2011, 07:40:25

Well I'm not in Milton Keynes, I'm in Swindon but I am on FTTC.

Strangely last time there was an outage it effect Swindon and MK at the same time.

Steve · Mar 30, 2011, 07:44:34

Well the fault does say 'route' via Milton Keynes, sorry I've no idea which way Swindon routes

cs · Mar 30, 2011, 07:48:04

Oh well, I'm back on now

Steve · Mar 30, 2011, 07:51:17

Gary · Mar 30, 2011, 07:57:03

Quote from: Steve on Mar 30, 2011, 07:44:34
Well the fault does say 'route' via Milton Keynes, sorry I've no idea which way Swindon routes

They are after Rik and Mitch again

Moonshine · Mar 30, 2011, 08:04:58

Hi

I'm in Milton Keynes, and have only just come back online. Strangely, I couldn't log in to IDNetters initially, as it kept saying that my password was wrong (which it wasn't, since I tried it numerous times, and then checked my paperwork where I'd originally written it down....and it was perfectly correct!). Anyway, had to reset it this morning.

I don't have access to any other means of connecting to the internet, so am usually pleased when I can ring the IDNet telephone line, and hear an answerphone message telling me that the problem is basically not isolated to me, so that at least I know it will be fixed within a certain timescale. However, I tried the answerphone, but there was no message about the problem in Milton Keynes on there. Would IDNet have known about the problem before this morning? For antiquated people such as myself, an answerphone message goes a long way to putting my mind at ease!

Steve · Mar 30, 2011, 08:16:43

This appears to be a BT fault not expected overnight maintenance,it was reported to support at 01.00 via an earlier poster. However there are now details on the IDNet status pages of the fault, the earlier information came via AAISP and I quote their latest comment

" So, summary, around midnoght all lines via Milton Keynes RASs went down, around 5am the 20CN lines cae back and around 07:30 the 21CN lines came back. Looks like most lines have reconnected now."

http://status.aa.net.uk/apost.cgi?incident=899

Mind you they are not perfect either as they can't spell

Or they access their status pages from a mobile phone

Steve · Mar 30, 2011, 09:13:33

According to the BT they didn't detect it until just before 07.00 and put the duration of the fault down as 1hr 16 mins which seems a tad strange for those people who had no connection overnight. There's no hope if BT can't detect their own faults.

Rik · Mar 30, 2011, 09:28:57

It's appalling, Steve, isn't it.

Steve · Mar 30, 2011, 09:41:48

I think in hindsight as more information becomes available there was work done on Milton Keynes last night and I guess the published affected STD code list was incomplete, 20CN came up on completion and the fault was raised when the 21CN lines failed to re connect when the maintenance ended.

Niall · Mar 30, 2011, 09:42:42

You can put money on it being down to stats. If they don't report a longer period of downtime, they don't have to do anything which would cost them more money.

Bill · Mar 30, 2011, 11:06:23

According to the router log mine went down at 00:24:57 and came back at 08:32:21. Fortunately I had an early night last night, so didn't notice until I saw a big red splodge on the BQM this morning!

So it seems that South Oxon (FTTC at least) routes via Milton Keynes

Rik · Mar 30, 2011, 11:14:27

Whilst 20CN routing is completely different. Every day, I am increasingly reminded by events just how fragile the 21CN network is, and how a single fault can take out swathes of the country. I'm sure members in NI, Scotland and parts of the NE & NW will agree when they consider the issues they've suffered as a result of the Edinburgh node failure.

Bill · Mar 30, 2011, 11:18:46

At least it explains why speedtest.net always gives the best result if I use the Milton Keynes server

Rik · Mar 30, 2011, 11:25:26

I find Maidenhead pretty similar, Bill.

Glenn · Mar 30, 2011, 11:35:17

It's got far less roundabouts.

Rik · Mar 30, 2011, 12:42:55

Most places do.