Constant "Chap Authentication Failed"

[Westy]

Three times today I have been disconnected during something very important to me, and all three times I check my router status to find this is the reason. It has been like this four a couple of days now.

From what I have heard about "Chap Authentication Failed" is that its not a problem my side. However a lot of the time that turns out to be wrong information. So is there something wrong my end or is this IDnets problem?

Thanks

[Steve]

There have been a lot of fairly widespread BT network issues lately and it's sounds like they're dropping your link to IDNet which would fit.

[Westy]

There have been a lot of fairly widespread BT network issues lately and it's sounds like they're dropping your link to IDNet which would fit.

Well it just happened again while I was in a tournament match on one of my games. Thats the last straw. I know these are "BT's problems" yet strangely enough throughout the year and a half I was actually with BT I had less disconnects that the 4/5 months I have been with IDNet.

This is my last month with them, the amount of problems I have to put up with is completely unacceptable.

[gizmo71]

Nobody else having a Crocodile Dundee flashback?

[Westy]

And again multiple disconnects. After a days work all I want to do is chill out and play some online games with my friends. Yet 5 disconnects due to "Chap Authentication Failed" will not let me do so.

Soon as I can find another ISP that doesn't tie me down with a contract I shall be requesting a MAC code, if thats still how things are done.

While on that topic, how do I go about requesting a MAC code?

[Lance]

You can either do it over the phone, via email or using the web contact form. Just be sure to give something identifiable if doing it via email or web, such as telephone number.

[Westy]

Code Select Expand

Tue, 2011-04-05 01:31:32 - LCP down.
Tue, 2011-04-05 01:31:39 - Initialize LCP.
Tue, 2011-04-05 01:31:39 - LCP is allowed to come up.
Tue, 2011-04-05 01:32:39 - Initialize LCP.
Tue, 2011-04-05 01:32:39 - LCP is allowed to come up.
Tue, 2011-04-05 01:33:40 - Initialize LCP.
Tue, 2011-04-05 01:33:40 - LCP is allowed to come up.
Tue, 2011-04-05 01:33:54 - CHAP authentication failed
Tue, 2011-04-05 01:33:54 - LCP down.
Tue, 2011-04-05 01:34:41 - Initialize LCP.
Tue, 2011-04-05 01:34:41 - LCP is allowed to come up.
Tue, 2011-04-05 01:34:52 - CHAP authentication failed
Tue, 2011-04-05 01:34:52 - LCP down.
Tue, 2011-04-05 01:35:41 - Initialize LCP.
Tue, 2011-04-05 01:35:41 - LCP is allowed to come up.
Tue, 2011-04-05 01:36:32 - CHAP authentication failed
Tue, 2011-04-05 01:36:32 - LCP down.
Tue, 2011-04-05 01:36:42 - Initialize LCP.
Tue, 2011-04-05 01:36:42 - LCP is allowed to come up.
Tue, 2011-04-05 01:37:33 - CHAP authentication failed
Tue, 2011-04-05 01:37:33 - LCP down.
Tue, 2011-04-05 01:37:43 - Initialize LCP.
Tue, 2011-04-05 01:37:43 - LCP is allowed to come up.
Tue, 2011-04-05 01:38:27 - CHAP authentication failed
Tue, 2011-04-05 01:38:27 - LCP down.
Tue, 2011-04-05 01:38:43 - Initialize LCP.
Tue, 2011-04-05 01:38:44 - LCP is allowed to come up.
Tue, 2011-04-05 01:39:05 - CHAP authentication success
Tue, 2011-04-05 14:57:55 - LCP down.
Tue, 2011-04-05 14:58:05 - Initialize LCP.
Tue, 2011-04-05 14:58:05 - LCP is allowed to come up.
Tue, 2011-04-05 14:58:09 - CHAP authentication success
Tue, 2011-04-05 15:58:25 - Administrator login successful - IP:192.168.0.3
Tue, 2011-04-05 15:58:38 - LCP down.
Tue, 2011-04-05 15:58:58 - Initialize LCP.
Tue, 2011-04-05 15:58:58 - LCP is allowed to come up.
Tue, 2011-04-05 15:59:02 - CHAP authentication success
Tue, 2011-04-05 16:58:51 - LCP down.
Tue, 2011-04-05 16:59:47 - Initialize LCP.
Tue, 2011-04-05 16:59:47 - LCP is allowed to come up.
Tue, 2011-04-05 16:59:55 - CHAP authentication success
Tue, 2011-04-05 21:48:40 - LCP down.
Tue, 2011-04-05 21:49:42 - Administrator login successful - IP:192.168.0.3
Tue, 2011-04-05 21:52:51 - Initialize LCP.
Tue, 2011-04-05 21:52:51 - LCP is allowed to come up.
Tue, 2011-04-05 21:52:54 - CHAP authentication success
Tue, 2011-04-05 22:31:21 - Administrator login successful - IP:192.168.0.3
Tue, 2011-04-05 22:31:24 - LCP down.
Tue, 2011-04-05 22:31:28 - Initialize LCP.
Tue, 2011-04-05 22:31:28 - LCP is allowed to come up.
Tue, 2011-04-05 22:31:46 - CHAP authentication success
Tue, 2011-04-05 22:32:01 - UDP Packet - Source:195.12.229.177,1119 Destination:212.69.49.108,51969 - [DOS]
Wed, 2011-04-06 16:46:46 - LCP down.
Wed, 2011-04-06 16:46:48 - Initialize LCP.
Wed, 2011-04-06 16:46:48 - LCP is allowed to come up.
Wed, 2011-04-06 16:47:13 - CHAP authentication success
Wed, 2011-04-06 17:41:46 - LCP down.
Wed, 2011-04-06 17:45:37 - Initialize LCP.
Wed, 2011-04-06 17:45:37 - LCP is allowed to come up.
Wed, 2011-04-06 17:45:46 - CHAP authentication success
Wed, 2011-04-06 21:47:30 - Administrator login successful - IP:192.168.0.3
Wed, 2011-04-06 21:47:41 - LCP down.
Wed, 2011-04-06 21:47:59 - Initialize LCP.
Wed, 2011-04-06 21:47:59 - LCP is allowed to come up.
Wed, 2011-04-06 21:48:07 - CHAP authentication success
Wed, 2011-04-06 21:53:52 - LCP down.
Wed, 2011-04-06 21:54:00 - Initialize LCP.
Wed, 2011-04-06 21:54:00 - LCP is allowed to come up.
Wed, 2011-04-06 21:54:08 - CHAP authentication success
Thu, 2011-04-07 01:57:30 - Administrator login successful - IP:192.168.0.3
Thu, 2011-04-07 17:21:42 - UDP Packet - Source:89.88.3.37,57390 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 17:21:42 - UDP Packet - Source:178.254.96.224,55698 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 17:21:43 - UDP Packet - Source:89.88.3.37,57390 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 17:21:43 - UDP Packet - Source:178.254.96.224,55698 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 17:30:12 - UDP Packet - Source:83.226.165.101,61078 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 21:32:14 - UDP Packet - Source:184.151.127.130,53684 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 22:11:43 - UDP Packet - Source:82.225.236.167,6113 Destination:192.168.0.3,6113 - [DOS]
Thu, 2011-04-07 22:15:18 - Send out NTP request to time-g.netgear.com
Thu, 2011-04-07 22:15:21 - Receive NTP Reply from time-g.netgear.com
Fri, 2011-04-08 00:24:21 - Administrator login successful - IP:192.168.0.3
Fri, 2011-04-08 00:24:24 - LCP down.
Fri, 2011-04-08 00:24:26 - Initialize LCP.
Fri, 2011-04-08 00:24:26 - LCP is allowed to come up.
Fri, 2011-04-08 00:24:50 - CHAP authentication success


And I'm paying £30+ a month for this? Its almost straight up fraud.

[Westy]

Code Select Expand

ADSL Link Downstream Upstream
Connection Speed 2304 kbps 448 kbps
Line Attenuation 32 db 14.5 db
Noise Margin 2147483646 db 10 db

[Glenn]

Have you called support to see if they can see a problem with the line?

[Gary]

Your line is all over the place, contact support, see what they saty, what attempts have you made to trouble shoot your end? Checked filters cabling, router etc?

[Rik]

Westy, your line looks to be constantly re-syncing, that large noise margin is actually negative. As Glenn & Gary say, you need to talk to support and get trouble shooting. That problem is between your equipment and the exchange, you've not reached the IDNet network at that point.

[Simon_idnet]

Metallic bearer fault - now logged with BT.
S

[Simon]

Thanks Simon. 

[Rik]

You mean you understood?

[Glenn]

A break somewhere in the extruded conductor.

[Rik]

You mean the wire's broken?

[Glenn]

 

[Simon]

Yeah, that. 

[Gary]

I think 'chap authentication' probably occurs more when you pick up a young lady in Thailand just to be safe

[Rik]

 

[Gary]

[Westy]

I guess that's what I get for living in the country side! The lines down here are ancient.