Sub-optimal service - Stepney Green

[Rik]

2011-04-06 14:55: BT Wholesale - 21CN Incident Report

Please read the following incident report as it could have an impact on some of your end users and/or services

BT Incident Reference: 11072 Issue : 1
Detected DATE: 06/04/2011 Detected TIME: 02:37
START DATE: 06/04/2011 START TIME: 02:37
Anticipated CLEAR DATE: 06/04/2011 Anticipated CLEAR TIME: 15:26

Incident Headline: 21CN WBC : STEPNEY GREEN NE448274 :LOSS OF SERVICE

Incident Details: Some of your 21CN services may have experienced a degraded service
Progress Details: Investigations in progress by technical teams to identify the issue.

Note that it was detected at 02:37, but IDNet were not notified till 14:55!!