Loss of connection

Inkblot · May 17, 2011, 19:32:47

Came home from work to find I have no Internet connection. As I recently went FTTC I have both a BT modem and also a Netgear router that I purchased from IDNet at the time of the upgrade. Router has already been rebooted so no idea if anything would have been in the logs but the slightly worrying thing is that the lights on the BT modem show an active (Solid green) connection light. As far as I can establish all connections are good - everything is connected where it should be but I have no connection and of course support is not available during the hours I am home - I leave for work before they start and get back after they finish which limits what I can do.

The IDNet status page has no mention of any problems, is anybody else having problems this evening or is it just me?

zappaDPJ · May 17, 2011, 19:37:06

No problems for me on FTTC. The only thing I can think of is a local issue or an authentication problem.

Inkblot · May 17, 2011, 19:46:09

Although I don't regret going FTTC at all it is a pain not having a spare router around that I could use to check for problems - I still have a couple of Netgears, several Belkins and even a Zyxel laying around, any one of which could have been used to make sure it wasn't a router issue.

Ah well, might have to spend time with the wife this evening

Glenn · May 17, 2011, 19:51:25

If you have a laptop or the PC is close to the master socket, try making a direct connection http://www.idnetters.co.uk/forums/index.php/topic,1904.msg610432.html#msg610432

Bill · May 17, 2011, 19:52:59

Quote from: Inkblot on May 17, 2011, 19:46:09
Although I don't regret going FTTC at all it is a pain not having a spare router around that I could use to check for problems - I still have a couple of Netgears, several Belkins and even a Zyxel laying around, any one of which could have been used to make sure it wasn't a router issue.

You don't need a router- just connect the Ethernet on the computer direct to the OR modem.

You'll need to set up a PPPoE connection on the computer, can't help with that but I'm sure someone else on here can!

Inkblot · May 17, 2011, 20:45:56

Thanks guys, I'll certainly bear that in mind if it happens again as despite the fact it was off from at least 6pm (That's when I got home and was told that it was off) until about 8pm when I went for dinner it was back on by the time I had washed the dishes

Oh well, have to watch that soppy film another night

Lance · May 17, 2011, 23:19:02

Plus if you leave a message with support when you have no connection you should get a response.

Gary · May 18, 2011, 01:08:27

Lost connection here I'm connected to the exchange but there is no authentication, 01243 area code.

Gary · May 18, 2011, 02:28:01

Back up but, slow looks like an outage thats been reported on AAISP page http://status.aaisp.net.uk/posts.cgi?itype=Broadband&oseverity=2