BT Wholesale browser message

UncleBob · Jun 02, 2011, 18:53:00

Hi all,

Can anybody tell me why I keep getting the following message? http://62.6.38.125/index.html

The Idnet support answer (switch off the router for 5 minutes) worked for yesterday but its back again today. Surely I don't have to switch the router off every day? Any thoughts?

Rik · Jun 02, 2011, 18:58:53

It's most commonly a glitch with the radius servers not passing your authentication to IDNet correctly. Powering down the router, I'd usually recommend 15 minutes, clears the session and, when you reboot, hopefully the PPP will authenticate correctly.

UncleBob · Jun 03, 2011, 08:59:13

Thanks Rik. I haven't a clue what you are on about

but I'll give your recommendation a try

Rik · Jun 03, 2011, 09:02:52

When you connect, Bob, there are two phases. The first establishes a physical connect between you and the exchange, negotiating a sync speed to suit your line conditions at the time. The second authenticates your login (username & password) and, if correct, sets up the virtual connection to the ISP - that's the PPP session. In your case, it's the second phase that's the problem.

UncleBob · Jun 03, 2011, 10:52:21

OIC.

Thanks for the explanation. Much appreciated.

UncleBob · Jun 03, 2011, 18:47:57

Well, that seems to have done the trick (for now at least). Thanks again Rik.

Rik · Jun 04, 2011, 10:18:03

UncleBob · Jun 17, 2011, 19:57:20

OK, this message is stalking me!

It appears a couple of times a week. Is there a way to get rid of it for good rather than having to switch off the router repeatedly?

pctech · Jun 17, 2011, 20:47:17

Sounds like a weird BT routing fault.

Steve · Jun 17, 2011, 21:40:14

Anything in the router logs?

zappaDPJ · Jun 18, 2011, 04:52:10

Entering your preferred DNS server addresses directly into your PC's TCP/IP properties might help stop this. I have the same problem and it seems to have more or less fixed the issue. If you are not sure how to do this, leave a post with details of your operating system and we'll be able to talk you though the procedure

UncleBob · Jun 18, 2011, 11:04:30

Quote from: Steve on Jun 17, 2011, 21:40:14
Anything in the router logs?

Hi Steve. Forgive my ignorance but how do I check that?

Quote from: zappaDPJ on Jun 18, 2011, 04:52:10
Entering your preferred DNS server addresses directly into your PC's TCP/IP properties might help stop this. I have the same problem and it seems to have more or less fixed the issue. If you are not sure how to do this, leave a post with details of your operating system and we'll be able to talk you though the procedure

Hi zappa. No, I'm not sure how to do that so would appreciate some help, thanks. I'm running Windows XP Home.

Glenn · Jun 18, 2011, 11:06:48

What router do you have, Bob?

Glenn · Jun 18, 2011, 11:11:53

To manually add the DNS to Windows XP, follow the steps below;

Click Start > Control Panel > Network Connections and select your local network.
On the General tab click Properties > Internet Protocol (TCP/IP).
Click Properties

The Internet Protocol window will appear. Click Use the following DNS server addresses and enter the DNS server(s) you want to use. If you want to add more DNS servers click Advanced and then the DNS tab.

Rik · Jun 18, 2011, 11:14:36

Bob, for the DNS switch, right click on the network icon in the system tray and select Status. On the window that opens, select Properties, then scroll down in the list in the new window to Internet Protocol (TCP/IP). Select that and click on properties. In the next window, on the general tab, select the radio button "Use the following DNS server addresses, and enter the DNS that you want to use.

Open DNS

208.67.222.222, 208.67.220.220

Norton

198.153.192.1, 198.153.194.1

Or what Glenn said.

Google

8.8.8.8, 8.8.4.4

UncleBob · Jun 18, 2011, 11:18:10

Quote from: Glenn on Jun 18, 2011, 11:06:48
What router do you have, Bob?

Hi Glenn. I don't know the model I'm afraid - it just says BT Openreach on it (supplied by BT when I recently switched to FTTC). The modem is a Netgear WNR1000 if that is of any help.

Rik · Jun 18, 2011, 11:27:55

It's the other way round, Bob, your modem is supplied by BT, the router is the Netgear. Unfortunately, you're not going to get any sensible information out of the router, as far as I know, because it's the modem which needs to be interrogated, and that can't be done.

Steve · Jun 18, 2011, 11:31:20

I just wondered why it was dropping the PPP session Rik,that I thought may be in the log as it's initiated by the router.

Rik · Jun 18, 2011, 11:32:35

You may be right, Steve.

UncleBob · Jun 18, 2011, 11:33:27

Quote from: Rik on Jun 18, 2011, 11:27:55
It's the other way round, Bob, your modem is supplied by BT, the router is the Netgear. Unfortunately, you're not going to get any sensible information out of the router, as far as I know, because it's the modem which needs to be interrogated, and that can't be done.

Hi Rik. Glad you know what I'm talking about even if I don't

Rik · Jun 18, 2011, 11:35:43

Don't bet on it, I just manage to sound convincing.

UncleBob · Jun 18, 2011, 11:44:44

Thanks all - I've entered the DNS details and will see how things go. (Karma thrown in the direction of those concerned

)

Rik · Jun 18, 2011, 11:45:38

Let us know if it works, Bob.

Bill · Jun 18, 2011, 12:07:58

Quote from: Steve on Jun 18, 2011, 11:31:20
I just wondered why it was dropping the PPP session Rik,that I thought may be in the log as it's initiated by the router.

A brief PPP drop doesn't show up in my router log unless it's caused by sync loss- I suspect that the router is happy because it's still connected to something, (or maybe it just doesn't check very often), but I'm a long way from being sure about either

Rik · Jun 18, 2011, 12:13:09

Thanks for that, Bill.