Which service?

zimmerframe · May 22, 2007, 08:10:26

I am currently on the Home Max service at £24.99/month. When I migrated in from Virgin last year, I wanted the best service for home use and I havent been dissapointed since :-)

I am considering changing to the Home Lite service which is cheaper. I have never gone anywher near its 5Gb cap. The most I have ever had in one month is 2 Gb. I dont download large file such as video etc, just the occasional game patch or map.

Would there be any degradation in service if I did change?

Lance · May 22, 2007, 08:13:47

None at all. It is still exactly the same service, just a different cap. Best of all, it is free to change (because it is still the same service from BT).

Ray · May 22, 2007, 08:26:32

I changed from Homemax to Homelite just over a month ago and as Lance says there is no difference in service at all.

Rik · May 22, 2007, 08:46:36

Except the price, of course!

zimmerframe · May 24, 2007, 16:07:34

Thank you chaps. I have just requested the change. Initially, they did say it would cost £10 but when I queried that, I was told that it was free

Rik · May 24, 2007, 16:13:22

There's been a bit of confusion over the charge, but it's definitely free. Enjoy your saving.

Adam · May 24, 2007, 22:10:53

Out of interest.. would they have charged that if you did not query it? Not every user is clued up on charges and whatnot.

zimmerframe · May 25, 2007, 12:14:09

Possibly, cant say for sure though. When I queried the chargs, I did say that I had read it on the IDnetters forum

Rik · May 25, 2007, 12:27:56

Careful, we'll start charging commission.

Inactive · May 25, 2007, 13:05:23

Quote from: Adam on May 24, 2007, 22:10:53
Out of interest.. would they have charged that if you did not query it? Not every user is clued up on charges and whatnot.

That is a very good point, I would hate to think that IDNet treat customers differently because they are members here.

Let us hope it was a genuine mistake.