Mail - Problems Anybody?

Ardua · Aug 30, 2011, 09:46:04

Mail seems to be a bit hit and miss this morning. I have had 2 addresses asking for a password. One address has just comeback online: the other hasn't. Two other email addresses are working normally

Gary · Aug 30, 2011, 09:48:10

Quote from: Ardua on Aug 30, 2011, 09:46:04
Mail seems to be a bit hit and miss this morning. I have had 2 addresses asking for a password. One address has just comeback online: the other hasn't. Two other email addresses are working normally

All working fine here using four addresses on my iMac.

zappaDPJ · Aug 30, 2011, 10:03:22

No problems for me this morning either.

Ardua · Aug 30, 2011, 10:06:06

Just spoken to Support who say that there is probably a problem with the account password. How can it be that something works fine for months and then fails? How can it be that 30 minutes ago, I was 2 addresses down and now one has recovered?

Edit:

And Webmail log in works fine for the failed address?

pctech · Aug 30, 2011, 10:17:50

Are the mail addresses both IDNet ones?

Ardua · Aug 30, 2011, 10:31:54

Quote from: pctech on Aug 30, 2011, 10:17:50
Are the mail addresses both IDNet ones?

All 4 are IDNet e-mail addresses. All are now working fine without any intervention from me but I fear that thanks to another dismissive response to my problem from a certain person at IDNet Support that I may well be looking for another ISP in the near future.

pctech · Aug 30, 2011, 10:40:19

Personally I'd ask to talk to Simon or Tim as if the person is damaging the support reputation of their business I'm sure they'd want to know (I know I would)

I can only assume it was a temporary server glitch or an issue with one of the nodes that make up their mail cluster (I don't know anything about their infrastructure so can only make a vague guess, sorry)

Ardua · Aug 30, 2011, 11:50:55

Thanks. I am a little sensitive today as my daughter is relocating back to the UK from Canada (after 3 years) and she will lose most of her IT until she takes up her new position with her Company in London. She has her IDNet e-mail address set up on her BB (which may not work as it is locked to Rogers Canada and her Company VPN which they have disconnected the BB from) and her personal IPAD. I have suggested to her that she needs to think IPAD and IDNet webmail if the 'glitch' occurs again.

Ardua · Aug 30, 2011, 19:56:10

Quote from: pctech on Aug 30, 2011, 10:40:19

I can only assume it was a temporary server glitch or an issue with one of the nodes that make up their mail cluster (I don't know anything about their infrastructure so can only make a vague guess, sorry)

Having had a response from Simon, I am not sure that IDNet see it as anything but my problem! I had 2 computers on at the time (one in use and the other Mac asleep), I then switched computers and both were showing that there was an issue. I therefore lean towards your view. I have had no further problems today so hopefully it was just 'one of those things'.

Thanks again to all Netters who responded.

pctech · Aug 30, 2011, 20:56:39

As someone who supports online systems as well as software I can tell you that such server glitches do sometimes occur and disappear just as quickly with no apparent cause.

Could just be a certain condition on the affected account at a certain time.

Simon_idnet · Aug 31, 2011, 04:48:26

If it had been a server issue it would have been a rather peculiar one to have targeted just 2 of Ardua's 4 addresses (out of the 8,000 that it hosts).

pctech · Aug 31, 2011, 09:35:10

Hi Simon

As I say I don't know and yes it would and the server glitches I am talking about tend to be service wide when they happen.

Maybe you need to check your data centre for gremlins running around

Ardua · Aug 31, 2011, 09:59:13

Quote from: Simon_idnet on Aug 31, 2011, 04:48:26
If it had been a server issue it would have been a rather peculiar one to have targeted just 2 of Ardua's 4 addresses (out of the 8,000 that it hosts).

The 2 e-mail addresses that 'wobbled' were set up years after the 2 that didn't - different servers perhaps? Everything is fine today and I suggest that we just park this one in the 'we will never know category'.