Do you use Rapport on XP?

[Glenn]

If so this may be of some help to you, the latest update is causing XP to boot to a blank screen on some installs, hitting F8 and selecting 'Last known Good' will allow the PC to boot, but will not update the registry to fix the problem. Uninstalling Rapport fixes the problem, which Trusteer are aware of, they are currently working on a fix.

http://social.technet.microsoft.com/Forums/ar/itproxpsp/thread/7e688808-abdf-4a4c-a7b1-50384be99906

[pctech]

Oops

[Simon]

Indeed.  Not good for customer rapport. 

[pctech]

 

[Rik]

Seconded. No problems here... yet. 

[Glenn]

I spent the first 3 days this week trying to fix the problem on PC at work.

[Rik]

Rather an obscure one to diagnose, I should imagine.

[Steve]

BTW Rapport has been updated for Mac OS X Lion.

[Glenn]

Rather an obscure one to diagnose, I should imagine.

Tuxzek, on the link above, found the fix yesterday afternoon after digging in the registry and comparing 2 or 3 different PC's with the problem.

[Rik]

It's nice having people to do your hard graft for you.  I wonder what the clash is that means it only affects some installations.

[Glenn]

We believe it's something to do with the latest release and McAfee, my PC at work has Rapport installed and it says it's up to date, but it is running a lower version number. 

[Rik]

I'd take the McAfee off then.

[Glenn]

That's what I said, but it's the Enterprise version running on approx 3000 machines

[Rik]

Ah. 

[pctech]

Whats the build number of the version causing all the mayhem?