Interesting !

[Najarak]

This article makes interesting reading, it is referrred to in a post on ADSLGuide. I thought that it would be of interest here.

[maxping]

Nice find.

Heres the big fella himself , didn't realise he was the main man 

Davies' brother Simon, with whom he founded IDNet, also warned that call centre support provided by large ISPs is sometimes poor. "A large proportion of our [business] customers have had bad experiences with ISP call centres," he said. "The majority have been outsourced abroad where the customer can't understand the operator or the [operator] is just reading through a script – the opportunity to go to that next level of support is not there."