80Mbps FTTC

[psp83]

I asked about my download speed this morning, it has barely changed from the 40/10 profile, The line test failed on the line, so it turns out I need a BT visit which support are arranging.

Doh, Looks like the 80/20 trial has some bugs, from total connection loss to profiles not changing or other speed problems.

[Glenn]

That is what the trial is for, to help iron out potential problems.

[psp83]

That is what the trial is for, to help iron out potential problems.

Just hope everyone is grateful for our pain in testing this for them

[Steve]

Perhaps I'm lucky I've not volunteered.

[pctech]

Do you get better service (from BT) if you are on a business package?

[Glenn]

If you opt for enhanced care yes

Broadband Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report including out of hours engineering visits to site to complete a repair if required. (Whereas standard care offers a 40 clock hour clear within BT Wholesale with no guaranteed response time and no out of hours engineering visits available).

[Glenn]

BT are reporting that they have fixed my line, I just need to reboot the modem when I get home to confirm it.

[psp83]

BT are reporting that they have fixed my line, I just need to reboot the modem when I get home to confirm it.

go careful, they may not let you log back in 

What was the problem?

[Glenn]

Apparently there was a fault between my home and the exchange, the cabinet?

[.Griff.]

Apparently there was a fault between my home and the exchange

Do BT have a building between your home and the exchange?

[Glenn]

Nope, only the cabinet about 500 - 600m away.

[.Griff.]

It was a joke Glenn. I.E BT probably cocked something up.

I don't think I have a career in comedy   

[pctech]

It's the way you tell 'em Griff.

[Glenn]

It was a joke Glenn. I.E BT probably cocked something up.

I don't think I have a career in comedy   

[Glenn]

Well the 'fix' hasn't fixed anything, still showing a pre-trial download speed, I guess the BT visit is required.

[psp83]

Well the 'fix' hasn't fixed anything, still showing a pre-trial download speed, I guess the BT visit is required.

I got told by the engineer today that most profile changes take atleast 24 hrs on FTTC.

He also told me that the change of modem will also take 24 - 48 hrs for speed to settle down.

Maybe it'll be Ok in the morning?

[Glenn]

Paul, I was only going by what BT suggested to support

BT have advised they located a fault between the exchange and premises but do not state if they had resolved the fault. Are you able to retest and advise if there has been any difference.

[Going_Digital]

Stupid question but did you get an email from ident or something to tell you that you are on the trial ? I sent my details in to simon and our exchange (Headington) was on the list of exchanges in the trial but I haven't noticed any changes or heard anything so perhaps I'm not on the trial.

[psp83]

Simon re-posted the other day saying to contact support again if you want to go onto the trial.

Give them a call or drop support an email.

[Going_Digital]

Oh ok thanks, I might leave it then. Might just skip the 80/20 and wait and see what the install costs are going to be for FTTP on demand. I hope IDNet participate in the trial in the summer for FTTP on demand.

[Lance]

The early indication of install costs is "hundreds of pounds".

[Steve]

The early indication of install costs is "hundreds of pounds".

Small business with high upload requirements.

[Lance]

Indeed Steve I expect good takeup from SMEs.

[Going_Digital]

The early indication of install costs is "hundreds of pounds".

Had put my name down to trial the 80/20 to get higher upload speeds but just figured I would probably leave it as it is for the time being in the hope that the FTTP on-demand trials will start in a couple of months or so. Even though it might cost a few hundred as once installed the fibre will be capable of any future profiles offered by Openreach. Not saying it is for everyone of course but as Steve says for small businesses it might be worthwhile. With the announcement I figured I might as well wait and see if it turns out to be stupid install cost £1000+ then I'd just make do with 80/20 profile by which time you guys will have helped BT sort out the problems.

[Glenn]

  So much for an AM engineer visit, best I finish my cuppa and go to work.