speed checks

[Den]

Hi, I came across to idnet from ezeedsl on Wednesday after reading this forum for a while. With ezeedsl I was getting speeds of 3400 as a norm. Best I had was 5200 and worst about 300.
How long does it take to settle (10days?) at the moment best speed has been 1930.
Regards to all, nice to be onboard    Den

[Inactive]

Welcome Den, someone will very soon give you an answer.

[DorsetBoy]

That rather depends on what is needed to complete the migration.

Some Max 2 Max migrations require a 10 day training period and others don't,the problem is that regardless of that BT will not look at anything until the 10 days is up.

The best thing to do is leave your router on 24/7 and see where you are in a @ a weeks time.

[Rik]

Hi Den

Welcome to the forum.

If you migrated across 'like for like', ie the underlying BT product was the same, then there should be no new re-training period, your profile should just come with you.

Do a BT speed test and see what profile you have. It could be that, during the migration, there was some instability on the line and it has caused the profile to be set low. If that is the case then, provided you can maintain a stable connection for three days, it will recover automatically.

Once you've run the BT speed test, if you can post the result, together with your line stats (sync speed/attenuation/noise amrgin), we'll be able to give you more specific advice.

You may be able to help your trhoughput with some tweaking of MTU/RWIN, but without knowing your profile, that's just speculation.

[Den]

Hi, Thanks for such quick replies. Just ran a BT speed check and results as follows
IP profile: 2000kbps. DSL connection rate: 448kbps(up stream)  4704kbps (down)
Actual IP throuput achieved: 1823kbps.  These are more or less what I achieved yesterday as well.
Checked my router and it  shows;
Down load: 4704
Upload: 448
Noise Margin: 5.4dB down     21dB down
Output :       19.4dBM         11.9dBM
Attenuation:  43                 28

Hope this helps              Den 

[Rik]

Your sync speed is much lower than I would expect for that attenuation. Do you have an NTE5 master socket, if so, can you connect at the test socket behind the face plate, and see if the sync increases?

Your throughput is spot on for your profile, so I would think there has been some instability which has caused the profile to drop. Do you keep logs of any loss of sync events? If not, you could ask support what they are showing for your line.

Do remember to avoid 10 or more re-syncs in an hour - that will be seen as instability by BT's software and will push your profile down.

[Den]

Hi, I am trying to be patient and wait for the 10days to be up    But this afternnoon my speed dropped as low as 500kbps and seems very unstable. Most of the time it seemed to settle on 1930 or thereabouts. Should I wait and hope or contact idnet.

[Lance]

You can try IDNet but until you are out of your 10 day period they won't be able to get BT to do anything.

Could you run another BT speedtest and post the results here? In addition, it may be worth seeing in your router logs whether you have had any disconnections/re-syncs.

[Den]

Hi, On my security log for my router (Belkin ADSL2+) it says   Alert: Intrusion and then a long string of things that mean nothing to me. This happened about eight time in 30mins. No mention of resyncs that I could see. My speed has just gone back up to 1920kbps. Still hoping that it will reach the dizzy hights it used to. 

[Rik]

The security log is just showing you port probes. Can you borrow another router from anywhere? If the Belkin isn't logging loss of sync, it's less useful than it might be right now. One thing you can do is manually check the sync speed in the router at intervals - if the speed is changing, then you are losing sync.

Given the various figures you've had, it seems extremely likely that there is instability on the line. As Lance says, BT won't do anything until the 10 days are up, but you should make sure your own wiring is not implicated.

[Den]

The alerts that I have had have only happened today and speed checks have been pretty static at 1930 untill today. Its just that before I moved my ISP I was concerned if I dropped below 2500kbps and usually recorded 3500kbps (up to a few weeks ago my norm` was about 4300kbps). The best I ever got (briefly) just over 6000kbps, but I never expected it to be up there. 

[Rik]

Are you saying you were experiencing a falling profile before the migration?

[Den]

I`m saying that for a long time my speed was 4.3mB for quite a while. Sometimes it would seem to be nearer 3.5mB but I put that down to the time of day. I went through a spell when it was all over the place and BT admitted they had a bad joint and dug up the road outside my house. They could not find the joint (did not admit this, but the guys down the hole told me) a couple of days later it sorted and BT said that they fixed the joint (even though they could not find it). I suspect that they reconnected at term box about 400mtrs down the road.

[Rik]

So your speed is not as good as it has been at its best, and BT have done work on your line. However, you also seemed to be saying that your profile was variable with your previous ISP "I was concerned if I dropped below 2500kbps and usually recorded 3500kbps". That suggests you were re-syncing and the profile dropped. From everything else you've said, that has continued to happen with IDNet.

Your sync speed, and its resultant profile, are entirely a matter between your equipment, line and the exchange. Most of this is controlled by BT, your internal wiring and, possibly, your router could contribute to an unstable line. Have you checked your wiring, especially have you removed the ring wire? If your router doesn't log drops, as appears to be the case, then it would be worth calling support as they will be able to identify those for you.

If you are losing sync frequently, then IDNet can arrange for your line to be checked by BT and, if necessary, for an engineer to visit. Be aware, however, that if an engineer is sent out, and finds a fault in your wiring or equipment, then you will face a bill.

[Den]

I will drop the ring wire as soon as I can (just had a hip operation so got to carefull). I allways thought that the ring wire should be connected from the master socket onwards. What problems can it cause?

[Lance]

The ring wire acts as a massive antenna picking up lots of noise and feeding it straight onto your telephone line. It only has a use if you have a really, really old telephone which needs the current which comes down the wire to make it ring.

It should be disconnected from every socket, including all extensions and the master.

[Den]

  Are you Gods or wot?   Disconnected ring wire and checked router.

Down load: 7360  (Was 4704)          Up Load: 448

Noise margin changed from 5.4 to 5.1    and 21.0 to 23.0
Output Dbm                     19.4 to 19.8  and 11.9 (same)
Attenuation                     43.0 (same)   and 28.0 to 26.0

I assume BT will now adjust in their own time.  

[DorsetBoy]

I went through a spell when it was all over the place and BT admitted they had a bad joint and dug up the road outside my house. They could not find the joint (did not admit this, but the guys down the hole told me) a couple of days later it sorted and BT said that they fixed the joint (even though they could not find it). I suspect that they reconnected at term box about 400mtrs down the road.

Hmm sounds like the crew I had outside my house in Wareham............

[Rik]

Are you Gods or wot?

Would you expect less? 

Yes, if your line holds sync, your profile should float up.

[Lance]

Are you Gods or wot?

We try our best! It's ironic that Rik and I have two of the worst lines out of everyone on here!

I assume BT will now adjust in their own time.  

Just takes three full days!

[ReDGryphoN]

No no,

add my line and we can be the Three Amigos with the worst three lines !!!!

Lol

ReD

MAABOF

[Lance]

Added!!!

[Rik]

add my line and we can be the Three Amigos with the worst three lines !!!!

You show me your stats and I'll show you mine! 

Actually, I think Avenger would also be joining the club.

[Kheldar]

look we already know my line has the distinction of being the bestest one when it comes to line stats.

[ReDGryphoN]

I'll show you mine if you show me yours !!!!

Lol

ReD

MAABOF