iTunes 10.6

Simon · Mar 13, 2012, 23:59:25

Anyone else having trouble with this? Half the time it crashes, and when it does work, it takes about 10 minutes to sync my iPhone, while ramping up the CPU usage to +60%. I've uninstalled and reinstalled, which cured it for a day, but now it's back to a crawl again. I don't use WiFi sync, or iCloud, so it's neither of those causing the problem. Any ideas?

zappaDPJ · Mar 14, 2012, 00:33:53

I've no problems of that nature but since I updated to the same version it keeps adding 98 unidentified audio tracks to my phone. If shut down iTunes and restart it the tracks are gone

Steve · Mar 14, 2012, 06:59:58

I tend not to use iTunes anymore.

Gary · Mar 14, 2012, 07:44:57

Working fine here.

lozcart · Mar 14, 2012, 08:51:31

I haven't had any problems

Gary · Mar 14, 2012, 10:12:17

Quote from: Simon on Mar 13, 2012, 23:59:25
Anyone else having trouble with this? Half the time it crashes, and when it does work, it takes about 10 minutes to sync my iPhone, while ramping up the CPU usage to +60%. I've uninstalled and reinstalled, which cured it for a day, but now it's back to a crawl again. I don't use WiFi sync, or iCloud, so it's neither of those causing the problem. Any ideas?

Not sure if any of this helps https://discussions.apple.com/thread/3787663?start=0&tstart=0

Simon · Mar 14, 2012, 10:35:34

Thanks Gary, but I don't ever use video with it, so I don't think it could be that.

Gary · Mar 14, 2012, 11:02:38

Quote from: Simon on Mar 14, 2012, 10:35:34
Thanks Gary, but I don't ever use video with it, so I don't think it could be that.

When you say it crashes, is that when you connect your iPhone only, Simon?

It could be a bug, have a look on the apple forums for iTunes for Windows

pctech · Mar 14, 2012, 11:07:26

Its a conspiracy, nake it as crummy as possible on Windows so you'll buy a Mac.

No problem on XP by the way though I've not synced my Nano since I upgraded.

Simon · Mar 14, 2012, 11:17:06

Gary, yes, it's syncing that's the problem. If I start the PC with the iPhone connected, iTunes will automatically start and sync, but since the upgrade, this process takes much longer than usual, and will often 'hang' half way through, with CPU usage ramped up to +90%. iTunes will then refuse to close without killing it with Task Manager, and then it will either refuse to start again, or if it does start, it will refuse to connect to the iPhone. The only cure seems to be a reboot, upon which, it will sometimes sync perfectly, but subsequent syncs will fail.

Further, what's the thing "Downloading Safari safe browsing data" that always seems to come up now? I don't even have Safari installed, so what's the data it's downloading, and to where is it downloading it?

TheMonkey · Mar 14, 2012, 11:35:55

Quote from: pctech on Mar 14, 2012, 11:07:26
Its a conspiracy, nake it as crummy as possible on Windows so you'll buy a Mac.

No problem on XP by the way though I've not synced my Nano since I upgraded.

I think they do that with Safari also. Flawless on my Mac. Horrendous on my PC at work.

Simon · Mar 14, 2012, 11:46:20

If you do a bit of Googling, it seems that Mac users aren't immune to iTunes problems either. Most of what I could find last night, though, related to problems starting a while back. Mine has been fine up to the last upgrade.

Gary · Mar 14, 2012, 15:48:37

Quote from: Simon on Mar 14, 2012, 11:17:06
Gary, yes, it's syncing that's the problem. If I start the PC with the iPhone connected, iTunes will automatically start and sync, but since the upgrade, this process takes much longer than usual, and will often 'hang' half way through, with CPU usage ramped up to +90%. iTunes will then refuse to close without killing it with Task Manager, and then it will either refuse to start again, or if it does start, it will refuse to connect to the iPhone. The only cure seems to be a reboot, upon which, it will sometimes sync perfectly, but subsequent syncs will fail.

Further, what's the thing "Downloading Safari safe browsing data" that always seems to come up now? I don't even have Safari installed, so what's the data it's downloading, and to where is it downloading it?

Thats safe browsing info for Safari for your iPhone Simon

Steve · Mar 14, 2012, 17:24:21

You may well need to re install having removed all previous traces of iTunes

Gary · Mar 14, 2012, 17:26:32

Or avoid starting the pc with the iPhone connected $:-\$

Simon · Mar 14, 2012, 18:37:02

I have already uninstalled and reinstalled iTunes, and I do have a complete eradication program for uninstalling, but I'm a bit nervous of it losing all of my music. I know I can back it up separately, but 11Gb would take a bit of moving, so I was hoping to avoid it.

I'll try starting the PC without the phone connected, and see if that helps. Otherwise, does iTunes have a repair option?

Gary · Mar 14, 2012, 19:57:50

Quote from: Simon on Mar 14, 2012, 18:37:02
I have already uninstalled and reinstalled iTunes, and I do have a complete eradication program for uninstalling, but I'm a bit nervous of it losing all of my music. I know I can back it up separately, but 11Gb would take a bit of moving, so I was hoping to avoid it.

I'll try starting the PC without the phone connected, and see if that helps. Otherwise, does iTunes have a repair option?

Drag your iTunes music folder to an external hard drive, its that easy to keep safe, I have a backup on a 32GB memory stick as well as my Time Machine. Why do you start you pc with your iPhone connected, Simon?

Simon · Mar 14, 2012, 20:04:00

Just for the sake of automation, Gary. I can connect the iPhone, start the PC, then by the time I've made a cup of tea, it used to be all up and running, with the iPhone synced and charging. That is, until the other day...

Gary · Mar 14, 2012, 20:09:51

Quote from: Simon on Mar 14, 2012, 20:04:00
Just for the sake of automation, Gary. I can connect the iPhone, start the PC, then by the time I've made a cup of tea, it used to be all up and running, with the iPhone synced and charging. That is, until the other day...

I very raley connect my iPhone unless I update apps etc or need to download music, I charge the phone just using charger, do you have really short battery life? I get between 2-4 days pushing it depending on my usage.

Simon · Mar 14, 2012, 21:56:04

I have to charge it at least once a day, Gary, but I do use it very heavily. I do have other means to charge the phone, it's just convenient to plug it into the PC while I'm on it.

I've just done a test where I didn't connect the iPhone until after the computer had started, and iTunes froze once again at the 'Preparing to sync' stage, and had to be killed with Task Manager. Now, while iTunes will restart, it won't connect to the iPhone. There's definitely something wrong somewhere, and it's very annoying!

Simon · Mar 14, 2012, 23:12:25

It's possible that this may be resolved. I finally thought to check in the error logs, and found multiple errors for the Bonjour service. I uninstalled it, and iTunes, then reinstalled iTunes (and with it, Bonjour), and it seems to be running much better. Time will tell...

Simon · Mar 15, 2012, 23:10:36

It's still doing it!

It's definitely the Bonjour service that's screwing things up:

QuoteEvent Type:   Error
Event Source:   Bonjour Service
Event Category:   None
Event ID:   100
Date:      15/03/2012
Time:      20:49:09
User:      N/A
Computer:   **********
Description:
Client application bug: DNSServiceResolve(c4:2c:03:63:a5:ea@fe80::c62c:3ff:fe63:a5ea._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.

Steve · Mar 15, 2012, 23:17:13

Try disabling the bonjour service and then see if it helps.

Simon · Mar 15, 2012, 23:26:26

I did, and it wouldn't sync.

Steve · Mar 15, 2012, 23:41:21

At which point during sync is it crashing? I've seen suggestions that on ticking the box convert songs to 128kb/s can cause problems. Hopefully it won't be long before another release is out.