Edge10

[Glenn]

Has anyone used Edge 10 monitors?

[Glenn]

After reading this I don't think I will bother.

Unfortunately this is a Brand review rather than this particular model, but its so important i feel you all should be aware before buying an EDGE10 monitor.

We had one die on us, phoned in and after 2 days of back and forth they agreed a swapout, BUT we were told "none in stock at the moment" and they will NOT replace like for like with another similar model. We were told to wait for the "next shipment" which is "every 2 days" OR get a repair job done which is 5-10 days turnaround with NO replacement during repair. Obviously we went for the swapout option.

14days passed with no callbacks and no updates and of course no monitor. We were told that shipments ARE coming in every 2 days but not our model!!!

I have now discovered that the customer support number in the UK that they give is NOT EDGE10, it is a company called RepairTech i.e. third party, they look after a few different brands and they are given very little info by EDGE10.

They have a POSTAL complaints department, and RepairTech cust services management refuse to take phone calls and do not return messages.

Maybe its not repairtech's fault, maybe Edge10 are limiting uk stock badly and its their decision not to replace with other models, or maybe its not Edge10's fault and that repairtech decide the rules, i dont know, but we paid Edge10 for the monitor and thats who we have to blame...

So, beware, these monitors DO sometimes breakdown and if they do be prepared, have a spare, and dont expect a replacement anytime soon.

[Rik]

I stopped using Viewsonic for very similar reasons, Glenn. The replacement they sent me was bent and badly packed, or bent because it was badly packed. Eventually, Scan stepped in, refunded the Viewsonic and I bought the Eizo.

[Glenn]

After looking about, I may buy 3 of these LG IPS235V-BN http://www.expertreviews.co.uk/monitors/1287670/lg-ips235v