humble pie

[gwidnet]

Hi chaps, I just wanted to pass on my experiences, I live in a newish house (5 years old), and over the years I have had connection problems and when I have contacted idnet I have had the standard.. check your internal wiring sounds like noise etc.

I am shortly to move to BT infinity, see previous thread - because of the uncapped use and price. It has caused me to look at the master socket and the faceplate. To cut a ling story sort I think a lot of my problems have been caused by my faceplate on the master socket (original BT)

I've got a new faceplate off ebay and my connection is very stable because the connections in the IDC connectors are much better

In short I reckon idnet should not investigate faults unless the router/modem is connected to the master BT socket behind the faceplate

[Glenn]

That's what we always ask the user to do if possible, to rule out the internal wiring.

Good luck with the move, no need to be a stranger.