Billing puzzle

[peasblossom]

I feel bad complaining but I'm genuinely puzzled. I owe IDNet around £14 because I've not covered my calls over the past few months but checking online, I don't seem to have made that many. It's more puzzling because the bills don't have a break down of calls anymore, just the basic cost of broadband and phone. Thoughts? Cough up and stop whinging?

[Simon]

I could be wrong, but I don't believe calls to mobiles are inclusive in the package cost.  Could that be it?

[peasblossom]

I don't think that's it. I have an aversion to calling mobiles from landlines as I'm wary of how much it costs.

[Steve]

Don't use IDNet phone services myself but can you not access an itemised bill?

[Glenn]

Log in to your customer portal, select Telephone, you can view the calls made from there

[peasblossom]

I've done that again, Glenn, looked closely, and am no nearer working it out. Either they've been free over the past year or it's only a relatively small charge.

[Glenn]

If you are on a limited package, have you exceeded that limit sometimes?

[peasblossom]

It's figures in the region of £1.60 - £3 (but not much more than that) for any given month. The majority of the small amount of calls I make are free and I'm up to date with payment except for this one.

[Glenn]

The only thing I can suggest is to call support and talk with them.

[nowster]

Could it be 0845 or 0870 calls?

[Niall]

The bills are itemised so should list everything. Mine do in the invoice I receive

[Rik]

Same here.

[peasblossom]

I was told last week I would be contacted by the Head of Accounts but that hasn't happened yet. I'm afraid this does not put me in a good humour. If I know what I'm being asked to pay for, the chances are I will pay it. But I still don't.

[Glenn]

Have you tried calling them, the office is still open?

[peasblossom]

I have now and spoke to support and I'm feeling happier about it.

[peasblossom]

We're all happy now. It was 'my bad' as the kids say.