Weird line issues.

[Gary]

I wonder where that RF noise is coming from?

Nothing has changed at home, Steve. Turning everything off made no difference, now I went out with Justina came home and the router had rebooted at 1:45pm and is now running closer to 15meg I know an snr reset is like a training period so maybe the line is in training again, but I also know at 11:35 tomorrow morning it will probably drop. <sigh> right now I am so fed up its untrue. Although this time the upstream has lost a little snr and the downstream has gained it which is more healthy, still not enough to survive a 5db drop though unless interleaving has kicked in.

[Gary]

So tonight my line download speed went to 3Mbps even though I was synced at 12.40Mbps, snr was around 6.8db then at 7pm it drops then at midnight its up again. My attenuation is 33 down 18.7 up  snr is now 6.9db down and 6.1db up but it dropped to 0.9 down and 6.1 up at 7pm as I mentioned, all night it will now be fine and I bet it drops again at 11:25am  What is going on? Line has been fine for 4 years then last Sunday bang it goes mental and since then makes no sense. Roadworks didn't help I'm sure but they are not happening now...

[Steve]

Have you gone back to basics Gary, soap and rope , swap router test socket yet , I know it may well be a waste of effort but does rule out anything your side of the master socket.

[Gary]

Have you gone back to basics Gary, soap and rope , swap router test socket yet , I know it may well be a waste of effort but does rule out anything your side of the master socket.

I had my BT engineer mate in Saturday Steve, I can't do a lot myself being wheelchair bound these days. I have tried three different routers, two new faceplates oddly the aldsnation one I had performed worse than the BT ones I was plugged into test socket. I have done BT tests showing my download lower than the minimum for my profile, BT also tested line via support and said they saw no issues last week..   

[Gary]

Right now my snr is 7.1db and im syncing at 14335Kbps

Edit at 7:25am my snr downstream went to 3.0

[Gary]

Spoke to support, my BT guy is going to run tests himself, he thinks its not a line fault but an ADSL 2 port issue  my snr went back up to 7.1 from 2.8 in the end at 8:25am. A BT speedtest just before showed my downstream was 3.95Mbps on a 12.65Mbps profile. 

[Gary]

Well now my broadband is flying but I have no telephone just noise oh and now a siren Its in the hands of support.

[Steve]

 

[Gary]

No engineer till Wednesday so no phone till Wednesday, not good since I have a careline

[sobranie]

No engineer till Wednesday so no phone till Wednesday, not good since I have a careline

Surely if you have a care line BT must attend to the fault post haste.
My care line went down a few years back and BT responded within a few hours.

[Gary]

Surely if you have a care line BT must attend to the fault post haste.
My care line went down a few years back and BT responded within a few hours.

Seems not told support I have a careline and they said Wednesday  In facet Wednesday is pretty good, my Engineer friend said he knows of people with neither Broadband or phone for up to three weeks! Cuts and they expect the service to keep going.

[nowster]

Just be glad you're not on the phone line that my parents have (with IDNet). Four miles of wet string with countless joints which crackles a lot when the weather is mild and damp. BT engineers can only fix stuff if the voice path is noticeably impaired.

[Gary]

My BTw mate to the rescue, lets see if it all holds now  have voice and broadband.

[Gary]

Joy of joy 1.75Mbps on a 12.65Mbps profile and a snr of 0.4. Of course every time support checks its when the line is showing fine 

[Gary]

well its down to support and BT now. Captured speedtests and tonight it says I have a 243ms latency, maybe that explains the 2Mbps out of 12Mbps profile...lets hope the engineer finds the issue, because they will be coming at the wrong time of day of course. So fed up of this

[Niall]

If my experience is anything to go by, BT should sort it either:

A) Never
B) Bodge it after a year of complaining
C) Bodge it then deny bodging it, lie about bodging it then not reply to IDnet's queries as to why they've done what they have, but are denying doing.

[Gary]

If my experience is anything to go by, BT should sort it either:

A) Never
B) Bodge it after a year of complaining
C) Bodge it then deny bodging it, lie about bodging it then not reply to IDnet's queries as to why they've done what they have, but are denying doing.

I have an inside man on the engineering side so he will keep me posted about what happens, so hopefully if anything dodgy happens I have a wedge to drive into the armour of the appropriate foe...well that's a theory, never had such cr@p line in all my time with idnet. Then again you have suffered much longer than me sadly

[Gary]

BT chappy thinks its a card fault, but getting anything done about it is another matter, as my line is up and down at such odd times even though I have proof in line tests I have done because he cant test at those times I'm kinda stuffed. 

[Niall]

That's what the engineers keep telling me too, and my mother when they investigate problems on her phone line. They ALWAYS say it's a board at the exchange, then reset the lines and then say it wasn't a fault at the exchange after all. *******.

[peasblossom]

Oh for the day when BT do not have a monopoly on this. (Sadly, but one can dream...)

[Polchraine]

Oh for the day when BT do not have a monopoly on this. (Sadly, but one can dream...)

BT do NOT have a monopoly.    Any other company can decide to install their own network and provide services if they wish.

[Lance]

You're right, BT only have a situation which is effectively a monopoly due to the barriers to entry any potential competitor would have to overcome.

[Polchraine]

You're right, BT only have a situation which is effectively a monopoly due to the barriers to entry any potential competitor would have to overcome.

No,  they are the only player in a field where others do no want to play.    There are no legal or political  barriers to anyone entering the full network provision but when they see all te problems that BT as to overcome to supply service throughout the UK they decide the game will be too expensive!

[Gary]

That's what the engineers keep telling me too, and my mother when they investigate problems on her phone line. They ALWAYS say it's a board at the exchange, then reset the lines and then say it wasn't a fault at the exchange after all. *******.

No reset here, I have a snr or 0.8 with an attenuation of 33db and 18.7 down with an snr of 6.3db. I have a download speed of roughly 1.8Mbps on 12.65Mbps profile synced at 14.35Mbps. Its like surfing though treacle. Not happy. The engineer said Indet need to push for a lift and shift onto a different rack, and he would try but because the stats at the time were fine a manager somewhere will just say no. Thank god BT is not in charge of our legal system. Somehow I cant see this getting sorted in a hurry. 

[Gary]

Support have said BT will do a lift and shift within the next 72 hours