Anyone else down?

Simon · May 31, 2013, 19:22:36

My router is up, and says it's connected, but I've got a non-IDNet IP address, and can't connect to the Internet. Currently on phone with 3G. Anyone else got problems? I've rebooted the router, which hasn't helped.

Gregor · May 31, 2013, 19:26:42

Yep, me too. Same symptoms.

Ray · May 31, 2013, 19:30:35

Same here getting a username password error when trying to connect ppp.

Rachel · May 31, 2013, 19:33:35

same here. When I do connect, usually after an "Authentication fail", it's a 172.16.x.x address which clearly isn't right, and the router it says it has, is unpingable. Been this way for nearly an hour I think. Tried restarts, reconnects the lot. Am also on via 3G right now.

Also, where's the network status page on the idnet.net site gone? ah, google finds it, but there don't seem to be any links to it on the site any more. And as it's saying everything's fine, I wonder if it's even being updated.

Time to email support...

Rachel · May 31, 2013, 19:35:51

BTW those of us having this issue should probably report where we are; what's the betting it's a BT ADSL cloud issue; and there may be some geographical pattern.

For my part, Totnes, Devon.

Glenn · May 31, 2013, 19:36:43

It's listed under Network status on the front page, it hasn't been updated though. http://www.idnet.net/support/networkstatus.php

c1hundred · May 31, 2013, 19:37:35

I was down just before 7pm, but back up now
Also went down this morning around 8am
Aylesbury 01296

Rachel · May 31, 2013, 19:43:07

Quote from: Glenn on May 31, 2013, 19:36:43
It's listed under Network status on the front page, it hasn't been updated though. http://www.idnet.net/support/networkstatus.php

Oh I see the link now, that's embarrassing; just after sending the mail mentioning its absence too. It's right where I was looking for it too. I plead Friday Evening.

Gregor · May 31, 2013, 19:44:38

I've got the same 172.16.x.x IP but interestingly no authentication failures.

Rachael, I'm at pretty much the other end of the country to you, in Aberdeenshire, so I doubt it's geographical...

brian_idnet · May 31, 2013, 19:46:24

Hi All,

Apologies, we are currently investigating across our network and will update further as soon as we have more information

Regards,

Brian
IDNet

Simon · May 31, 2013, 19:48:12

Thanks Brian. Still down here, Mid Sussex, so not geographical.

brian_idnet · May 31, 2013, 19:52:01

Hi All,

Correction, the issue is not on our network. BT have confirmed a major issue within their network, this is affecting a number if ISPs and being investigated at present.

Regards,

Brian
IDNet

karvala · May 31, 2013, 19:53:03

Quote from: brian_idnet on May 31, 2013, 19:52:01
Hi All,

Correction, the issue is not on our network. BT have confirmed a major issue within their network, this is affecting a number if ISPs and being investigated at present.

Regards,

Brian
IDNet

Nevertheless, you might consider updating your service status page so that people don't go there and assume that there are no known problems. That is, after all, what it's for, isn't it?

lozcart · May 31, 2013, 19:53:49

No disconnections here in Birmingham on FTTC, everything operating fine.

brian_idnet · May 31, 2013, 19:54:21

Hi Karvala,

This will be updated shortly

Regards,

Brian
IDNet

scook94 · May 31, 2013, 20:10:08

Glad I'm not alone! Bannockburn exchange 01786 having issues too.

Steve · May 31, 2013, 20:30:53

I lost PPPoE about 90 mins ago but it came back fairly quickly.

http://status.aa.net.uk/posts.cgi?itype=Broadband&oseverity=3

The advice seems to be if your connected don't touch it as any attempt to reconnect is likely to fail currently.

BadMelonFarmer · May 31, 2013, 20:47:09

My line is down too, I'm south of Bristol.

Reverting to 3G which seems to have been upgraded .... Now I am getting 3 or 4 times better throughput than my ADSL line on a good day.....man I wish BT would at least upgrade the exchange to 21CN as it would be a set in the right direction to FTTC in the sticks :-(

davej99 · May 31, 2013, 20:53:00

Down here in Perthshire, but I have a GPRS dongle? No 3G past Perth here in the third world. Looks like the string has bust between BTs cocoa tins and its 19CN is down altogether. What a bunch!

keybored · May 31, 2013, 20:57:59

Down here in sunny Swindon; currently connected courtesy of next doors home hub

BadMelonFarmer · May 31, 2013, 21:00:43

And it seems to be back!.... But given i have just figured out I can get better 3G service than ADSL.... Need to look into that until Open Reacharround pull their finger out!

DaveJ99 - I feel your pain... It was 2g only here until recently, last month I think.

vitriol · May 31, 2013, 21:04:20

Still down in Durham

scook94 · May 31, 2013, 21:05:39

Back here too, Woohoo!

davej99 · May 31, 2013, 21:07:33

Whoops? My splendid 9mps connection is back up. Last week got 40+ in a rural Korea. What a joke we have in BT; unless you are in central London maybe. The only fibre I am getting is called All Bran!

davej99 · May 31, 2013, 21:11:01

Quote from: BadMelonFarmer on May 31, 2013, 21:00:43
And it seems to be back!.... But given i have just figured out I can get better 3G service than ADSL.... Need to look into that until Open Reacharround pull their finger out!

DaveJ99 - I feel your pain... It was 2g only here until recently, last month I think.

Thx. We are just off pidgeons and smoke signals!