Network Problems?

psp83 · Jun 20, 2013, 12:55:17

I'm getting very slow speeds and packet loss

1. Best Effort Test: -provides background information.

Download Speed
1.39 Mbps

0 Mbps   57.63 Mbps
Max Achievable Speed

Download speedachieved during the test was - 1.39 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-57.63 Mbps .
Additional Information:
IP Profile for your line is - 57.63 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.47 Mbps

0 Mbps   20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.47Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

sparkler · Jun 20, 2013, 13:00:46

you beat my result

psp83 · Jun 20, 2013, 13:03:41

Support are looking into it

brian_idnet · Jun 20, 2013, 13:03:52

Hi All,

I have asked the network guys to take a look at this and will report back shortly.

Regards,

Brian
IDNet

sparkler · Jun 20, 2013, 13:05:31

mines returned to normal after reconnecting x3-4

psp83 · Jun 20, 2013, 13:08:24

Quote from: sparkler on Jun 20, 2013, 13:05:31
mines returned to normal after reconnecting x3-4

Speed has recovered but I don't think latency & packet loss has yet though.

psp83 · Jun 20, 2013, 13:08:57

Quote from: brian_idnet on Jun 20, 2013, 13:03:52
Hi All,

I have asked the network guys to take a look at this and will report back shortly.

Regards,

Brian
IDNet

Thanks Brian.

psp83 · Jun 20, 2013, 13:29:25

Think I might call it an early day $:-\$

brian_idnet · Jun 20, 2013, 13:29:53

Hi,

We have checked across the network but it appears to have been a blip as all is testing ok now.

Regards,

Brian
IDNet

tKe · Jun 20, 2013, 13:32:20

I'm still getting poor service. Latency seems fine but I'm seeing a large amount of packet loss and reduced throughput.

psp83 · Jun 20, 2013, 13:32:40

Quote from: brian_idnet on Jun 20, 2013, 13:29:53
Hi,

We have checked across the network but it appears to have been a blip as all is testing ok now.

Regards,

Brian
IDNet

It seems to have started again Brian.

brian_idnet · Jun 20, 2013, 13:39:15

Hi,

It might be worth giving your router a reboot to refresh the session.

Regards,

Brian
IDnet

jameshurrell · Jun 20, 2013, 13:49:56

I have the same TBB ping graph as psp83 - i.e. two sets of high latency spikes. Still happening here now.

Interestingly I monitor 3 separate IDNet lines with TBB. Two of them show this issue, the other doesn't....

brian_idnet · Jun 20, 2013, 13:50:56

Thanks James,

I have asked them to take another look and will report back shortly.

Regards,

Brian
IDnet

Christopher · Jun 20, 2013, 13:51:06

Having same probs,web pages slow to load and I can't even do a speed test as page won't load and I have rebooted my router.IDNet seem to be having these problems more often these days

Reya · Jun 20, 2013, 13:54:14

Showing the same packet loss and latency spikes as everyone else. Rebooted the router and... I think I'll go and read a book $:-\$

(The speedtest.net site took almost three minutes to load, before I could even do the test!)

tKe · Jun 20, 2013, 13:55:55

The third reboot seemed to resolve it for me.

Christopher · Jun 20, 2013, 14:04:22

Quote from: tKe on Jun 20, 2013, 13:55:55
The third reboot seemed to resolve it for me.

Not for me,worse than dial up

davecollins · Jun 20, 2013, 14:04:46

I'm having the same problem here too.

It's been about 45 minutes now.

jameshurrell · Jun 20, 2013, 14:10:15

Quote from: jameshurrell on Jun 20, 2013, 13:49:56
Interestingly I monitor 3 separate IDNet lines with TBB. Two of them show this issue, the other doesn't....

When I compare a tracert from my connection (affected) to the other two IDNet connections I monitor, the difference is an extra hop to the non-affected connection.

So, the two affected connections are on the same gateway (gw4 if interested) whereas the non affected connection is on a different gateway (gw2).

Bill · Jun 20, 2013, 14:17:58

Quote from: Christopher on Jun 20, 2013, 14:04:22
Not for me,worse than dial up

+1

I can't even stream BBC Radio 3 without a dropout every 10 seconds or so- 40KB/s is all it needs and I'm on fibre

psp83 · Jun 20, 2013, 14:25:42

Quote from: jameshurrell on Jun 20, 2013, 14:10:15
When I compare a tracert from my connection (affected) to the other two IDNet connections I monitor, the difference is an extra hop to the non-affected connection.

So, the two affected connections are on the same gateway (gw4 if interested) whereas the non affected connection is on a different gateway (gw2).

My login is @uk.idnet.dsl4, so I'm guessing that's the same as GW4.

psp83 · Jun 20, 2013, 14:27:51

Quote from: Bill on Jun 20, 2013, 14:17:58
+1

I can't even stream BBC Radio 3 without a dropout every 10 seconds or so- 40KB/s is all it needs and I'm on fibre

Everything going through my PC seems to max out at 35KB/s

jameshurrell · Jun 20, 2013, 14:29:10

Doesn't always work I don't think as I have a gw5 login.

http://network-tools.com/default.asp?prog=trace - second last hop will show gateway.

brian_idnet · Jun 20, 2013, 14:29:33

Hi All,

There appears to be an issue with one of our host links into BT, we have passed details onto them for further investigation. rebooting periodically may connect you to the fail over link and clear the issue. Further information will be posted to our network status page as soon as we have more.

Regards,

Brian
IDNet