Network Problems?

[davecollins]

Does anyone have any idea how long these issues typically take to resolve? Or is there no typical?

Getting slightly obsessive with checking this thread 

[Bill]

Getting slightly obsessive with checking this thread 

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[Reya]

Dave, IIRC the last time there was a problem at BT's end of things, they managed to break the backup in the process of 'fixing' the actual problem.

AKA: I wouldn't hold your breath 

[davecollins]

I'm starting to think that their friendly & professional image may be slightly misleading :-)

[RandomGeeza]

GW6 is the same... Have been kipping most of the afternoon and nearly choked when I saw the speed tests... Like someone earlier, don't want to reboot as I'm on 10 days training atm... & my DLM will fit most likely... Will have to put up and shut up I suppose.

[Reya]

I'm starting to think that their friendly & professional image may be slightly misleading :-)

I've never had a problem with IDnet. BT, however...

[t22design]

I've just gone online to discover I'm being affected by the problem (I thought my phone seemed sluggish today).

Here is my TB graph.



I've just done a router reboot and seem to be back to the 6.5 meg I usually enjoy.

[psp83]

Does anyone have any idea how long these issues typically take to resolve? Or is there no typical?

Getting slightly obsessive with checking this thread 

You are probably looking at "within" 12 hours, if they don't break anything else 

[Christopher]

Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying 

[Christopher]

You are probably looking at "within" 12 hours, if they don't break anything else 

12 hours? 12 efin hours?

[Gary]

Things just got better my end a bit then bad again. I managed to get full speed on a speedtest then it went again.

[andrue]

Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying 

Yeah it's fine. DLM is only aware of what your modem is doing so as long as you leave that connected you're golden.

[psp83]

Is it ok to keep rebooting the router? I've done it 4 times today with no luck.I have to say this is very annoying 

I wouldn't keep rebooting, the equipment might see it as line problems and drop your sync speed and put interleaving on.

Try turning it off at the mains and leaving it for 10-15 mins before turning it back on.

[psp83]

Yeah it's fine. DLM is only aware of what your modem is doing so as long as you leave that connected you're golden.

Depends if its ADSL or FTTC... I wouldn't recommend loads of reboots on ADSL.

[Gary]

You are probably looking at "within" 12 hours, if they don't break anything else 

Where do you get that figure from? We have no idea how long it will take. Seems to have speeded up again <sigh> yoyo adsl

[psp83]

12 hours? 12 efin hours?

Where do you get that figure from? We have no idea how long it will take.

I think it took nearly 12 hours last time, but that's when they broke other things as well..

So far its been 6 hours since I first reported the issue to support. I'm guessing late evening / early morning things will be back to normal.

[Gary]

I think it took nearly 12 hours last time, but that's when they broke other things as well..

So far its been 6 hours since I first reported the issue to support. I'm guessing late evening / early morning things will be back to normal.

It hasnt been effecting me for 6 hours.  No point in guessing or upsetting people, it will be fixed when its fixed, and we cant base that on 'last time' we had a glitch a few weeks ago and that cleared up in an hour. 

[Gary]

Mine seems back to normal pretty much as I type. Hope it stays that way.

[RandomGeeza]

GW6 is back to normal again.... Fingers crossed it doesn't relapse.

[psp83]

It hasnt been effecting me for 6 hours.  No point in guessing or upsetting people, it will be fixed when its fixed, and we cant base that on 'last time' we had a glitch a few weeks ago and that cleared up in an hour. 

Gary, I said WITHIN 12 hours, not 12 hours + so I'm not upsetting people.

So if it gets fixed in the next 10 mins, I was correct and if you look at my first post, then you will see that the issues started around 12:30pm, so it has been causing problems for some people for 6 hours.

[Gary]

Gary, I said WITHIN 12 hours, not 12 hours + so I'm not upsetting people.

So if it gets fixed in the next 10 mins, I was correct and if you look at my first post, then you will see that the issues started and 12:30pm, so it has been causing problems for some people for 6 hours.

People don't look at 'within' people see '12' you could have said within 24 hours, its all pretty academic really and guess work. someone did not seem chuffed with the idea of it being within 12 from the angry faces posted. Anyway Mine seems fine now, so hopefully things are getting sorted.

[Christopher]

GW6 is back to normal again.... Fingers crossed it doesn't relapse.

Please tell me,what's gw6?

[Gary]

Please tell me,what's gw6?

Its part of your login. Mines gw5 for instance

[lozcart]

Things seem to be getting back to normal 

[psp83]

People don't look at 'within' people see '12' you could have said within 24 hours, its all pretty academic really and guess work. someone did not seem chuffed with the idea of it being within 12 from the angry faces posted. Anyway Mine seems fine now, so hopefully things are getting sorted.

Then that's not my problem people can't read a post in full.

You don't see people complaining when BT state a maintenance window of midnight - 6am, and a downtime of upto 2 hours between 2am - 6am do you?