Small email problem

Glenn · Jul 31, 2007, 13:28:39

Over the past 5 days or so I have been unable to view the Junk email folder on my idnet.com email address's, does anyone else the same problem?

Lance · Jul 31, 2007, 13:38:15

What is the problem you have? When you click, does it just refresh your inbox?

I noticed this a few days ago... it seems that somehow the IDNet picture transparently extends below where it should do. The quick solution is to click at the right hand side of the junk button, or you could try this: http://webmail.idnet.com/?_task=mail&_mbox=Junk.

I'll make support aware of the issue.

Ray · Jul 31, 2007, 13:40:20

No problem here, Glenn, I've just cleared 56 spam messages out of my Junk folder.

Glenn · Jul 31, 2007, 14:02:32

Quote from: Lance on Jul 31, 2007, 13:38:15
What is the problem you have? When you click, does it just refresh your inbox?

I noticed this a few days ago... it seems that somehow the IDNet picture transparently extends below where it should do. The quick solution is to click at the right hand side of the junk button, or you could try this: http://webmail.idnet.com/?_task=mail&_mbox=Junk.

I'll make support aware of the issue.

Lance, That's the same as I get, clickng on the right does however work.

Glenn

Lance · Jul 31, 2007, 14:11:14

Can I ask which browsers both of you are using?

Ray · Jul 31, 2007, 14:23:22

I'm using Firefox, Lance, but I've just tried IE7 and get the same problem as you describe the IDNet image seems to extend to far downwards.

Lance · Jul 31, 2007, 14:38:07

Thanks

Glenn · Jul 31, 2007, 14:50:12

Maxathon, IE based

Ray · Jul 31, 2007, 14:59:34

Works OK in Opera browser as well

Lance · Jul 31, 2007, 15:01:55

Look's like it's a problem in IE then! Thanks guys.

I've emailed support so they are now aware of the issue.

Rik · Jul 31, 2007, 18:06:08

I rarely use webmail, and even more rarely use IE, but I thought I'd take a look. I didn't have a problem (IE7), but I notice there was a message at login that, if I was using IE6 and experienced problems viewing mail folders, I should click the link, fwiw...

Glenn · Jul 31, 2007, 18:36:15

You would not of noticed the link earlier today Rik

At work I have to use IE6 or a browser that uses iE6 as a base, Firefox is not approved, and IE7 breaks some applications in use.

Lance · Aug 01, 2007, 08:26:49

I also have to use IE6 at work.

Another quick response from support to get this sorted!

Glenn · Aug 01, 2007, 16:48:55

A great response by the support team, cheers guys