IDNet network problems

Simon · Jul 15, 2015, 12:48:07

It would be a strange thing to invent. Isn't the Windows 10 upgrade due about now?

zappaDPJ · Jul 15, 2015, 12:50:17

All the IDNet BQMs that I can see have had approximately 10% packet loss (spiking up to 20%) since 8.00am this morning. There are two exceptions, I have virtually no problems at all and neither does Bill. I would love to know what our connections have in common.

coxy · Jul 15, 2015, 12:57:51

I didn't think the Windows 10 upgrade was due till the end of the month (could be wrong though)

Can't see any massive updates for IE or Win7 today

Just thought that if they knew the issue was caused by a massive update they'd be able to say what that update was

Gary · Jul 15, 2015, 14:07:06

I thought windows 10 was the 29th July. Only other update was patch Tuesday yesterday. I would not have thought that would slo much down

Bill · Jul 15, 2015, 15:33:58

Quote from: zappaDPJ on Jul 15, 2015, 12:50:17I have virtually no problems at all and neither does Bill.

With the tbb speedtester I'm seeing up to ~50% slowdown for single-thread tests, but the 6-thread ones are normal:

No problems otherwise.

zappaDPJ · Jul 15, 2015, 15:43:45

How odd and that was not that long before I tested mine.

Bill · Jul 15, 2015, 15:51:43

Iirc a slower single-thread test indicates some congestion somewhere, but unless it's severe it won't show on a multithread one.

Not sure but I think speedtest.net uses multithread- if I've got that right then your result and mine aren't incompatible.

SimonM_IDNet · Jul 15, 2015, 16:46:23

Hi All,

The issue this morning/afternoon was caused by flash traffic due to large update download activity from Microsoft. Customers on the BT broadband shared services experienced congestion. Our customers with dedicated leased-lines were unaffected. We noticed a large amount of data coming from Microsoft servers (more than would be usual) and this seems to be the cause of the issue. We are continuing to monitor the situation but it is expected to resolve it self soon.

kind regards
Simon Mulliss
IDNet support

Ray · Jul 16, 2015, 11:43:46

Well it seems to be happening again today

: -

Bill · Jul 16, 2015, 11:48:08

I wondered a bit earlier if it was, but my result wasn't conclusive:

Ray · Jul 16, 2015, 12:07:41

It gets worse, the packet loss is also re-appearing.

Gary · Jul 16, 2015, 12:41:56

Same here again. Lots on TBB yesterday on the BT side of this.

SimonM_IDNet · Jul 16, 2015, 13:45:15

Hi all,

Just so I can get some extra data can any of you run the speedtest.btwholesale.com test while your lines are idle? So far traffic across our network looks fine (well under 50% network usage for an example). Might be something to do with BTs backhaul but so far nothing from them regarding this.

kind regards
Simon Mulliss
IDNet support

Gary · Jul 16, 2015, 13:56:03

Quote from: SimonM_IDNet on Jul 16, 2015, 13:45:15
Hi all,

Just so I can get some extra data can any of you run the speedtest.btwholesale.com test while your lines are idle? So far traffic across our network looks fine (well under 50% network usage for an example). Might be something to do with BTs backhaul but so far nothing from them regarding this.

kind regards
Simon Mulliss
IDNet support

Tried the further diagnostics and just ended up with a 500 error. <sigh>

Ray · Jul 16, 2015, 14:15:54

I've just got these results from that tester, Simon: -

jameshurrell · Jul 16, 2015, 15:32:21

My own line is getting regular packet loss during the day (WNSY exchange 27,000 lines), however, another IDNet line I monitor on a different Exchange (WNMFB, 1000 lines) about 5 miles away has had no issues at all:

15/07

16/07

15/07

16/07

jameshurrell · Jul 16, 2015, 15:38:48

BT test attached. Download speed is not what it should be, but upload is fine.

jameshurrell · Aug 03, 2015, 09:55:17

This issue is still going on for me. 20% packet loss this morning. Browsing websites is like wading through glue:

It started not long after a router reboot - wondering if the IDNet gateway I'm attached to is flooded (telehouse-gw3-lo1)? I have tried an additional reboot but still on the same gateway (not even sure there are multiple gateways these days??).

Anyone else seeing this? The other IDNet line I monitor is seeing packet loss as well, but not to the same extent:

I ran pingplotter to idnet.com and it confirms the same. Image in attachment.

Bill · Aug 03, 2015, 09:58:23

Yes, hopefully a short-lived one-off:

(I'm on telehouse-gw4-lo1)

jameshurrell · Aug 03, 2015, 10:02:52

Glad to know it's not just me... 20%, yuk! My VOIP calls are broken...

Ronin · Aug 03, 2015, 10:03:05

under 1mb for me like treacle

Gary · Aug 03, 2015, 10:06:49

Same here 0.98mbps instead of 63Mbps and 2.06Mbps up not 16Mbps

sparky · Aug 03, 2015, 10:12:41

Yep. Just taken me about 60 secs to login into this forum. Web browsing is next to impossible.

Ray · Aug 03, 2015, 10:25:00

1.33Mb here

NGDragon · Aug 03, 2015, 10:25:56

Same here...telehouse-gw4

edited to add speed test...