IDNet network problems

[nowster]

You don't actually have fibre. The presentation is on copper. You have a kerbside vDSL DSLAM, fed by fibre.

Similarly, cable broadband has a last hop on coax using UHF frequencies for the down direction (a 32MHz chunk using 256QAM at about 300MHz) and VHF frequencies for the return channel (about 20MHz chunk using 64QAM centred around approx 40MHz).

[Bill]

Personally I don't think it business' upgrading to Windows 10. Most if they were to upgrade, would do it via an image they have built and tested, not via an online update with their staff in charge as to what they select.

Only if the business is big enough (ie have enough computers):

a) to afford some sort of IT department and

b) for MS to be prepared to supply them with such an image and the details of how to modify a client to use that rather than microsoft.com.


Most aren't.

[Gary]

Only if the business is big enough (ie have enough computers):

a) to afford some sort of IT department and

b) for MS to be prepared to supply them with such an image and the details of how to modify a client to use that rather than microsoft.com.


Most aren't.

Most businesses should have their computers on a domain and therefore not allowing workers to upgrade to the first release of windows 10 in all honestly.

[Gary]

You don't actually have fibre. The presentation is on copper. You have a kerbside vDSL DSLAM, fed by fibre.

Similarly, cable broadband has a last hop on coax using UHF frequencies for the down direction (a 32MHz chunk using 256QAM at about 300MHz) and VHF frequencies for the return channel (about 20MHz chunk using 64QAM centred around approx 40MHz).

That's why the nomenclature of 'Fibre' is misleading as the last however many meters etc are coper (or aluminium) but its still better than having an Aluminium or copper E side going back to the exchange.

[Bill]

Most businesses ...

Same comment- Big ones yes, small ones no. There are more small ones than big ones.

[Gary]

Same comment- Big ones yes, small ones no. There are more small ones than big ones.

While I agree I'm pretty sure they don't want individuals updating to Windows 10 when maybe they are using code that's been designed for their small business or at the very least upsetting the status quo of functionality with all machines being on probably Windows 7 still and then suddenly IT have a headache because windows 10 came down with a truly moneumental list of tweaks that need to be done, like stopping peer to peer updates, amending wifi sense in fact the list is quite extensive. http://arstechnica.com/information-technology/2015/08/windows-10-doesnt-offer-much-privacy-by-default-heres-how-to-fix-it/ Long term who knows, Bill.

[Bill]

... and then suddenly IT have a headache ...

That's the point- they won't have an "IT", probably not even anyone who is is sufficiently computer-literate to know about the tweaks, how to perform them or the possible consequences if they don't.

I'll concede that if they've been around long enough to be using Windows 7 (or even XP!) they may not have updated, but I wouldn't be confident about it.

Long term who knows

On that we can agree completely!

[Gary]

I cant belive this is still Windows 10 surely  Ping of 105ms is crazy

[Adrian]

Massive packet loss again

I'm beginning to wonder if I made a mistake coming back to IDNet.

[Gary]

Yep mines getting worse, if that's possible



Download speedachieved during the test was - 4.91 Mbps
For your connection, the acceptable range of speed is 40 Mbps-65.96 Mbps .
Additional Information:
IP Profile for your line is - 65.96 Mbps

Upload speed achieved during the test was - 10.24Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Every day almost at about 9am something is causing massive packetloss and its not showing on other BQM's I can see from other providers, so I cant see it being Windows 10 still. Seems although I may be wrong of course, like its something to do with IDNet. 

[jameshurrell]

Yep, packet loss is back here again as well after a few days of great internet. VOIP calls keep dropping out.



This surely cannot be blamed on Windows 10 now after several days of no packet loss??? 

[Gary]

Its also odd how other websites open faster than the Idnetters web page, if I go to zen status (to see if any faults) it opens pretty fast (considering the packetloss) but coming back here and it takes ages to post or login. 

[Bill]

I cant belive this is still Windows 10 surely

Could be:

Update: It looks like Microsoft has a new update in place for Windows 10 that will finally get you out of the reboot loop hell you might have had found yourself in.

(9 hours ago at time of posting)

It may be the luck of the game on your routing, I'm seeing nothing of significance.

[Gary]

Could be:

Update: It looks like Microsoft has a new update in place for Windows 10 that will finally get you out of the reboot loop hell you might have had found yourself in.

(9 hours ago at time of posting)

It may be the luck of the game on your routing, I'm seeing nothing of significance.

Having a look around I'm not seeing anyone else having this kind of issue, although I may have missed posts of course. Why are IDNet taking such a hit? Are you on BT's backhaul though IDNet or someone else's  Bill?

[Steve]

Is there any other Backhaul for FTTC than BT?

[Gary]

Is there any other Backhaul for FTTC than BT?

TalkTalk have their own backhaul connections I believe, Steve.

Quote from AAISP

"In addition to BT as a backhaul, we also have wholesale interconnects to TalkTalk. This is an alternative carrier network using their own backhaul connections (i.e. links across the country) to connect us to their equipment in telephone exchanges. The wiring from the exchange to your premises is still BT, but using an alternative carrier provides a level of redundancy - i.e. it is not likely that both BT and TalkTalk will have problems at the same time"

[Ray]

Yep mines getting worse, if that's possible

Every day almost at about 9am something is causing massive packetloss and its not showing on other BQM's I can see from other providers, so I cant see it being Windows 10 still. Seems although I may be wrong of course, like its something to do with IDNet. 

Same here, Gary, yet I've had no problem since Friday until this morning, which seems to indicate to me that it's something someone is doing on Idnet's network and judging by the timing it's their business customers doing it.   

[jameshurrell]

It may be the luck of the game on your routing, I'm seeing nothing of significance.

I think this is true - another IDNET ADSL line I monitor isn't showing anything... However it still doesn't explain it.

Apparently KB3081424 is only 325MB in size (I say only, but it is dwarfed by Windows 10 which is 3GB), so I am sceptical of that ....

[coxy]

I'm down from 59Mbps to about 2, again (with some lovely packet loss)

Just called IDNet and they said it's due to an Android update this time

£45 a month for a service that's virtually unusable everytime there's some type of update (which is only going to get worse). Nice

[Bill]

Are you on BT's backhaul though IDNet or someone else's  Bill?

As far as I understand these things I'm on somebody else's SVLAN from the cabinet, but I don't know whose. (It's NDA'd so Simon won't tell me- not that it matters much)

[Gary]

I'm down from 59Mbps to about 2, again (with some lovely packet loss)

Just called IDNet and they said it's due to an Android update this time

£45 a month for a service that's virtually unusable every time there's some type of update (which is only going to get worse). Nice

I would have thought most people with Handsets at work wont be updating Android till they get home, since hammering works wifi while updating your phones isnt something people I would imagine usually do at work. Other networks don't appear to be seeing this packetloss, for instance on a Zen BQM I can see there is nothing showing, while IDNet seems to be clobbered. I'm sure that are a lot of Android users on Zens platform who would be updating, and BT's etc. 

[Bill]

Apparently KB3081424 is only 325MB in size (I say only, but it is dwarfed by Windows 10 which is 3GB), so I am sceptical of that ....

When the Win10 downloads were causing problems I saw it too, though not to the same extent as most others, so at 10% of the size it makes sense for my connection (although if it's an Android update the MS one may just be contributory rather than the prime cause).

If I look closely at my BQMs I can see a slight increase in latency (ie a touch more yellow) from ~9am to ~10am so I'm not completely immune.

[Gary]

If I look closely at my BQMs I can see a slight increase in latency (ie a touch more yellow) from ~9am to ~10am so I'm not completely immune.

That's the other thing, Bill. Its always between 9am to 10am and by 10:45am its getting better ish, I have checked each time this happens and there is a pattern. Now I doubt that everyone is updating at the same time, and today an Android update at precisely the same time and the Windows 10 update occurred which caused packetoss. which then happened for days in a row, and vanishes at weekends.

This does remind me of an issue we had a few years back, but I could be way off course with that. Either way I don't believe this should be hitting people so hard that you cant browse, or watch a news video during those hours, especially at the price point we pay. If it was a super cheap ISP then maybe I would except a cheap service has issues, but IDNet are not a cheap service and normally things run like clockwork with them. Until the last few weeks that is 

[Bill]

If it was a super cheap ISP then maybe I would except a cheap service has issues, but IDNet are not a cheap service and normally things run like clockwork with them. Until the last few weeks that is 

I don't have any quarrel with that, and I also think they could have more of a presence in this topic, but in a way that's peripheral.

What's more important is what they can do about it- that may be very little, I simply don't know.

[jameshurrell]

I guess none of us will ever really know what's happening and why we are being affected.

Interesting graph here: http://www.lonap.net/bandwidth.shtml - traffic bandwidth stats for LONAP in London - see the second "weekly graph. My bouts of packet loss, specifically Monday and Tuesday last week and today (according to the TBB BQM), seem to coincide with a high or above normal levels of traffic on LONAP. Completely unscientific, but I guess it shows that a) there is more or above normal data flying around on certain days and b) some IDNet connections seem to be hit with packet loss at the same time.