IDNet network problems

[Bill]

Sure, but I wouldn't suggest holding your breath, I'm not going to.

As for who- all my contact (email) so far has been with Simon Mulliss.

[Gary]

They had their plus points 

[zappaDPJ]

Sure, but I wouldn't suggest holding your breath, I'm not going to.

As for who- all my contact (email) so far has been with Simon Mulliss.

Pretty much the same here although my request for a downgrade (no point in paying for something I can't use) was handled by Brian I think.

Incidentally, I've been looking back through my BQMs and now realise this has been going on for much longer than I thought which thinking back would explain some problems I had a while ago. I should have looked into it back then but life has been rather stressful recently (see my alien theory thread) so I'm clearly not thinking straight.

[brian_idnet]

Hi All,

We are still investigating this end at present and will post further as soon as we have some more news.

Please could you email the latest graph for your connection into us along with a speedtest and the make and model (firmware version if possible) of router being used across for my attention to support@idnet.com. We are not currently seeing an obvious cause but are still looking into why you are seeing this.

Kind regards,

Brian
IDNet

[Bill]

Done.

[Baz]

Hi All,

We are still investigating this end at present and will post further as soon as we have some more news.

Please could you email the latest graph for your connection into us along with a speedtest and the make and model (firmware version if possible) of router being used across for my attention to support@idnet.com. We are not currently seeing an obvious cause but are still looking into why you are seeing this.

Kind regards,

Brian
IDNet

These posts sound very familiar to all the other times customers had problems.    It'll put itself right by itself in time and some people will forget about it until it comes around again

Idnet whittling down customers to concentrate on  their business side of things 

[Simon]

Idnet whittling down customers to concentrate on  their business side of things 

If they wanted to do that then surely they would stop taking on new residential customers.  I'd be interested to know how far widespread this issue is, as if it was across IDNet's network, it seems odd that more people haven't posted here about it. 

My graph is still showing extremely minimal packet loss, so I guess this must be just a Fibre problem:

[Bill]

I'd be interested to know how far widespread this issue is, as if it was across IDNet's network, it seems odd that more people haven't posted here about it. 

I had a call from Simon D last night- it's not widespread.

He suggested one thing for me to try- I thought it had worked but it turned out that it didn't.

It gave me some ideas though, so if the problem recurs on schedule on Monday I shall be doing some extensive testing to determine whether it could possibly be anything at my end.

[Simon_idnet]

Just spoke to support, sent them the TBB BQM from yesterday showing the packet loss and they said they could not see any issues  What can I say, its there in blood red!

Hi Gary, which line is this graph that you mention actually monitoring? You emailed us one that had been created with a title of "IDNet" - are you assuming this this is a graph for an IDNet-owned router? It is not a BQM that IDNet has created. Anyone can put any title they want on their BQM graph. I know it's not on your line because your router does not respond to ping. If you could please enable ping response on your router and then we can run some tests on it for you?
S

[Simon_idnet]

I'll be interested to hear what support have to say and perhaps who said it so we can compare notes.

Hi Zap

I can see from our tickets that there have been large bursts of downloading on your line that are a surprise to you. As requested, please can you try connecting a laptop direct into your modem and establishing a PPPoE connection that way, so that we can rule-out any issues on your LAN?
Thanks
S

[Bill]

please can you try connecting a laptop direct into your modem and establishing a PPPoE connection that way, so that we can rule-out any issues on your LAN?

Hadn't thought of that test, added to the list of things to try on Monday

[nowster]

I can see from our tickets that there have been large bursts of downloading on your line that are a surprise to you.

If you have got someone piggy-backing on your connection, changing any WiFi password might also be a good idea, switching to WPA2 encryption might be advisable, and also turning off any WPS function.

Also, perhaps ask IDNet to change your IP address. Not all "downloading" is initiated from the customer's end. My parents' connection got hit by a large amount of UDP traffic due to someone trying to scan their router for a SIP vulnerability.

[Gary]

Hi Gary, which line is this graph that you mention actually monitoring? You emailed us one that had been created with a title of "IDNet" - are you assuming this this is a graph for an IDNet-owned router? It is not a BQM that IDNet has created. Anyone can put any title they want on their BQM graph. I know it's not on your line because your router does not respond to ping. If you could please enable ping response on your router and then we can run some tests on it for you?
S

Its listed here http://craigswebsites.co.uk/ping/ as a dedicated server for IDnet, I believe one was created by your team when things went funny a few years back. I'll muck about with the router when I have time which won't be this weekend as my ill cat is taking precedent over all things 'Gary' related  Cheers.

[zappaDPJ]

If you have got someone piggy-backing on your connection, changing any WiFi password might also be a good idea, switching to WPA2 encryption might be advisable, and also turning off any WPS function.

Also, perhaps ask IDNet to change your IP address. Not all "downloading" is initiated from the customer's end. My parents' connection got hit by a large amount of UDP traffic due to someone trying to scan their router for a SIP vulnerability.

As far as I can see that's not what's happening. What did happen is I was having problems downloading my email and I couldn't perform a speed test so I tried to view something on iPlayer and then Netflix to see if I had any bandwidth. Both sites buffered but I did manage to perform a speed test which showed a downstream of around 2Mb/s which I sent to IDNet. I was told that the test wasn't credible because 2GB had been recorded for that period.

That made me suspect there was some line leaching occurring but I've subsequently found that not to be the case. The only other explanations are a background download occurred or IDNet support are mistaken. Regardless I can't see how a background download of 2GB over 2 hours would knock out a 80/20 FTTC connection.

[nowster]

I'd strongly suggest trying an IP address change in that case. It's possible that your connection is subject to a DoS attack.

[Adrian]

For what it's worth, I am seeing nothing of this issue. The big red blip is when the BT engineer changes the batteries in my unique (read as temporarily) non-mains powered cabinet.

[Ray]

I'm not seeing anything on my fibre connection, so far either

[Gary]

Mines fine at this time speed tests are good. Something happened the other day but it has not repeated for me as far as I can tell.

[zappaDPJ]

Mine was looking better during the day but started to go downhill at around 6.00pm.



I'm going to take a guess that it'll be the same pattern tomorrow and then it'll go back to the Monday to Friday, 8.00am to midnight pattern. There's really no rocket science needed to know what the problem is, the question is where in the network the congestion is. And this is an identical pattern to the protracted problems I had 18 months or so ago. That was fixed after a total outage but nobody would tell me what was done to fix it.

At some point I'll run some tests directly from the modem but if this goes the same way as it did last time I'll know I'll just have to sit it out. I suspect there are other people having the same problem and when enough of them have complained to their ISPs, OpenReach will fix it.

[Bill]

Ditto, tho' yours is worse than mine. (Ignore the red spikes, that was me)



I'll run some more tests on Monday just to be sure that it's not my end, but it's that 9am to midnight thing that bugs me... I haven't got a single thing in the entire house that operates on that schedule!

[Gary]

Mines fine and the two  other FTTC bqm's on Craig's are not showing your issues at all.  maybe it's local to you both, congestion possibly?

[Bill]

maybe it's local to you both, congestion possibly?

I'm in Oxfordshire and I think Zap is in London so we're not local to each other in the usual sense, but what our routings are is anybody's guess

[lozcart]

I don't know how to post the graph but my is fine and the speed tests are coming back normal, I'm on FTTC.

[Bill]

I don't know how to post the graph

Click "Share Snapshot Graph", => "Generate", copy/paste the bottom link format ("Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)") into your post- that's it.

(edit to add- you can check that it works by using "Preview", always a good idea anyway when posting links!)

No need to do it if it's looking fine, we'll believe you

[lozcart]

Thanks @Bill,

Here you are