Problem with Edge

Den · Jun 09, 2017, 18:24:02

After singing the praises of Microsoft W10 and Edge at all times, yesterday I ran into a problem and could not open anything within Edge. After trying to find a cure on the net (using IE) I gave up and contacted Microsoft.

They set up a chat link straight away and tried to sort the problem out. After that failed I allowed a direct link to my computer and after about 1 hour he decided that there was some corruption within the files so he decided that the best way forward was to do a reinstall from the last major update this year.

He assured me that I would not lose any programs or settings and logged onto the Microsoft site. At this point he said it would be automatic from here on in and said I would be able to oversee it my self. So after 1.5hrs he logged off.

The update completed after a couple of hours and now the computer runs better than ever (well at least for a long time).

I must say that Microsoft and their tech guy were superb and I would not be frightened to contact them again. Thank you Microsoft for a very good free service.

Microsoft

Technical Ben · Jun 09, 2017, 20:44:44

Microsoft, free service?

Den · Jun 10, 2017, 00:08:07

Windows 10 was free, the service I received to sort out my problem was free. How else can I describe it?

gizmo71 · Jun 10, 2017, 12:36:48

Quote from: Den on Jun 10, 2017, 00:08:07
Windows 10 was free, the service I received to sort out my problem was free. How else can I describe it?

You mean "free" as in "hidden in the cost of the machine you're running it on"?

Technical Ben · Jun 10, 2017, 14:21:19

Quote from: Den on Jun 10, 2017, 00:08:07
Windows 10 was free, the service I received to sort out my problem was free. How else can I describe it?

What free customer service does MS offer on the phone? I've not heard of it.

Was an honest question.

zappaDPJ · Jun 10, 2017, 14:45:42

I came close to phoning their support line myself after the last major Windows update was applied. Years (literally) of fixes I'd applied to keep things working were undone and I felt a powerful need to let someone know about it

0344 800 2400 is the number to ring for support.

Den · Jun 10, 2017, 15:58:20

When I contacted Microsoft over my problem and it was becoming obvious that the situation was worse than I thought, they informed that the service was completely free.

My computer was a high spec windows 8 computer that I upgraded to Windows 10 free of charge. I bought it on eBay as a ex demo model (HP Pavilion) and it cost me about £400. I then added extra memory at a very reasonable cost.

After my experience trying to deal with Apple (Do you want to book a visit to see a Genius to change you iPod battery, then come back next Thursday) I think the Microsoft FREE service is superb and nothing was to much trouble for them.

Technical Ben · Jun 11, 2017, 15:23:12

Quote from: zappaDPJ on Jun 10, 2017, 14:45:42
I came close to phoning their support line myself after the last major Windows update was applied. Years (literally) of fixes I'd applied to keep things working were undone and I felt a powerful need to let someone know about it

0344 800 2400 is the number to ring for support.

Any of their websites/documents list this number?

Glenn · Jun 11, 2017, 15:32:16

https://www.microsoft.com/en-gb/contact.aspx

Technical Ben · Jun 12, 2017, 10:51:26

Thank you! Having this handy for when people pluck numbers from phone books etc helps, as you never know if they got it from a scammer or direct from MS etc. So keeping that link to hand! (I could only find their online forms :/ such is customer service websites these days)

Den · Jun 22, 2017, 09:16:50

Hi everyone again, Today I'm having major problem with IE and Edge. I failed to be able to open sites in Edge most of the time but sometimes the would open. Then I found I was having a similar problem with IE. The strange thing was that I could access the sites (BBC.co.uk) with Chrome. I have tried most things including reinstalling Creaters Update.

I now find that I can open sites (Edge) by accessing via New Private Window.

Any help would be nice as I have been at this for a few hours now. By the way I am typing his using Edge with New Private Window active

Glenn · Jun 22, 2017, 16:28:43

Run CCleaner to clear out the cookies etc?
FlushDNS?

zappaDPJ · Jun 22, 2017, 16:34:53

Disable your antivirus/firewall and try using Google DNS settings.

Steve · Jun 22, 2017, 16:53:57

Is it not a longstanding MS bug- use another browser until they solve it. Edge as far as I can see has absolutely no advantages over Chrome except on a Laptop where it might give better battery life.

Simon · Jun 22, 2017, 17:46:10

It's probably all the spyware Microsoft installed, when you had them poking around in your machine, Den.

Steve · Jun 22, 2017, 17:59:53

https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/10311428/

zappaDPJ · Jun 22, 2017, 21:17:35

Quote from: Steve on Jun 22, 2017, 16:53:57
Is it not a longstanding MS bug-

It is but it seems to have multiple causes. I've had it myself and fixed it twice using two different methods. The problem is my fixes get removed by the next patch

Den · Jun 25, 2017, 10:07:49

I have fitted a new SSD Drive and reinstalled Windows 10 I now have a very fast PC and having fun reinstalling programs. The only problem I seem to be having is with my music library (my old HD is now running as a backup drive with my settings still on there) iTunes and Musicbee have picked up my list of songs but can't find the songs themselves.

Any thoughts would be good.