Keep my phone number when changing providers?

[Technical Ben]

I've posted in the general chat thread, as I'm not with IDNet for the time being. But I've just transferred from Sky to another company. I was under the impression phone numbers were ported over normally.

Have I missed that Sky are an exception? I've been taken off my old number and given a new one Whoops!

"If you are staying in the same house, then no. Ofcom, the telecoms regulator, is crystal clear on the subject, stating outright that if in the same residence, your old provider must allow the number to be transferred to your new service."

[edit]
Panic over. While calling their customer service, I thought I'd double check and call myself (the magic of mobile phones! ). This morning it's swapped back over. Wonder if I was put on a different line temporarily while someone went off for a cup of tea/some wire cutters.

[nowster]

Sky use Openreach for phone service, just like BT. It's only when you switch to a different technology (eg. cable, VoIP) that things should become complicated.