More praise for IDNet

wiltshirejohn · Dec 18, 2007, 11:18:11

If there were to be a problem with your spiffy new direct debit payment, I'm guessing that most ISPs would just cut you off and leave you to sort it out.

But not IDNet - Simon phoned me yesterday to say something didn't work and we sorted it out instantly (a typo on their part).

That's what the 'service' in Internet SERVICE provider should be all about.

Well done you guys.

Regards - wiltshirejohn

Inactive · Dec 18, 2007, 11:22:08

Agreed John, another example of the " Service " that we have all come to love.

Rik · Dec 18, 2007, 11:25:31

Simon was being seasonal, John. The rest of the year, he sends Samson round to collect.

(For those that don't know, Samson is the server the forum resides on...)

cavillas · Dec 18, 2007, 13:47:39

I thought he despatched Miriam to collect.

john · Dec 18, 2007, 13:50:06

When he really has a problem he send Jill round

Malc · Dec 18, 2007, 14:06:30

Quote from: john on Dec 18, 2007, 13:50:06
When he really has a problem he send Jill round

Don't go there

Noreen · Dec 18, 2007, 23:23:23

I've just read that those poor people still with Pipex are to be charged 10p per minute for Support calls, it'll really mount up as they wait and wait to speak to somebody.

Sebby · Dec 18, 2007, 23:44:19

My experience of IDNet has been exactly the same, wiltshirejohn.

Quote from: Noreen on Dec 18, 2007, 23:23:23
I've just read that those poor people still with Pipex are to be charged 10p per minute for Support calls, it'll really mount up as they wait and wait to speak to somebody.

Yes indeed. My response to that thread was that Pipex have just given customers yet another reason to leave... Pipex used to be such a great ISP.

Ann · Dec 19, 2007, 00:06:34

Quote from: Sebby on Dec 18, 2007, 23:44:19
Pipex used to be such a great ISP.

They did.. but as I asked on another thread, what went wrong? Have you any idea?

Sebby · Dec 19, 2007, 00:09:20

Quote from: Ann on Dec 19, 2007, 00:06:34
They did.. but as I asked on another thread, what went wrong? Have you any idea?

See my reply in the other thread.

Ann · Dec 19, 2007, 00:14:13

I've forgotten which one it was.. I'll find it

Simon · Dec 19, 2007, 00:35:56

There's a lot of ex-Pipex users here, myself included. For a long time, they offered one of the best start up broadband packages on the market, and I can't say they weren't reliable for the four years I was with them, but they treat existing customers like dirt, invoke new T&Cs without bothering to inform customers, and then have the cheek to lie about it! Coupled with poor support, and diabolical phone queues to get there in the first place, the fact that they are now part of Tiscali should make any users want to run a mile.

Malc · Dec 19, 2007, 14:01:39

Quote from: Ann on Dec 19, 2007, 00:06:34
They did.. but as I asked on another thread, what went wrong? Have you any idea?

Tiscali bought them

Rik · Dec 19, 2007, 14:17:42

Things had gone wrong long before that, Malc.

Arthix · Dec 19, 2007, 22:45:20

Quote from: wiltshirejohn on Dec 18, 2007, 11:18:11
If there were to be a problem with your spiffy new direct debit payment, I'm guessing that most ISPs would just cut you off and leave you to sort it out.

Just as a comparison, I just moved over from Bulldog (now part of Pipex/Tiscali) and for the last year they have had trouble taking my money

.

Was setup as a direct debit, I didn't notice they hadn't been taking the usual every month and finally after 6 months

they cut me off until I paid up, no notice or phone call to let me know or any help to sort it out. I phoned up and paid my 6months worth and I got back on... I'v only just noticed that they haven't taken payment again since then... So I owe them another 3 months, Maybe I should give them a call.

Strangely enough I only had trouble with Bulldog after Pipex took over, although since I signed up with Bulldog so long ago, i'm now paying less to IDNET for up to 8mb(30gb) than I was for 512k fixed(Unlimited) with Bulldog. Win Win for me

Btw, Hi everyone.

Sebby · Dec 19, 2007, 22:48:13

Welcome, Arthix.

Rik · Dec 19, 2007, 23:37:27

Hi Arthix, welcome to the forum and IDNet - have a karma.

Inactive · Dec 20, 2007, 00:24:44

A very warm Welcome Arthix,

Have another Karma.

Rik · Dec 20, 2007, 00:25:36

Are you thinking about decorating your ceilings again, In?

Simon · Dec 20, 2007, 00:30:11

Arthix

Inactive · Dec 20, 2007, 00:33:53

Quote from: Rik on Dec 20, 2007, 00:25:36
Are you thinking about decorating your ceilings again, In?

HaHaHaHaHa.. Now a good Admin would have rectified that..

( Thanks ).

Rik · Dec 20, 2007, 00:37:35

There was still time for you to do it yourself.

Inactive · Dec 20, 2007, 00:42:09

You could have quoted it and left me with egg on my face, sealing my fate....( groan ).

Rik · Dec 20, 2007, 00:42:57

You're right...

Malc · Dec 20, 2007, 11:20:46

Quote from: Inactive on Dec 20, 2007, 00:42:09
You could have quoted it and left me with egg on my face, sealing my fate....( groan ).

Surely Rik wounldn't do something like that