think i have a problem!

[psp83]

Right, where do i start.. Just tried using the net and got a page could not be found message.. So i thought i would check the router..

I look at the log and notice alot of disconnections.. heres part of the log.

INF       2008-01-19T 05:25:52Z      lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 05:25:53Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:12:01Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:12:02Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:12:40Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:12:41Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:13:10Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:13:10Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:13:40Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:13:41Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:14:13Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:14:14Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:14:42Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:14:42Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:15:12Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:15:13Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:15:43Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:15:44Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:16:13Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:16:13Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:16:39Z    ppp:  ppp0: LCP terminated by peer
NTC    2008-01-19T 06:16:39Z    ppp:  ppp0: Connection terminated.
INF    2008-01-19T 06:16:39Z    ppp:  ppp0: connection lost, reconnecting...
WRN    2008-01-19T 06:16:40Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:17:12Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:17:12Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:17:40Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:17:41Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:18:09Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:18:09Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:18:37Z    ppp:  ppp0: LCP terminated by peer
NTC    2008-01-19T 06:18:37Z    ppp:  ppp0: Connection terminated.
INF    2008-01-19T 06:18:37Z    ppp:  ppp0: connection lost, reconnecting...
WRN    2008-01-19T 06:18:37Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:19:10Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:19:10Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:19:39Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:19:40Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:20:08Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:20:08Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:20:37Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:20:37Z    vrsip:  Broadband connection lost
NTC    2008-01-19T 06:20:37Z    ppp:  ppp0: Connection terminated.
INF    2008-01-19T 06:20:37Z    ppp:  ppp0: connection lost, reconnecting...
INF    2008-01-19T 06:20:41Z    lmd:  pppoa0: creating VCC 0/38 encap 4 on dsl
INF    2008-01-19T 06:27:02Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:27:02Z    vrsip:  Broadband connection lost
INF    2008-01-19T 06:35:43Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 06:35:44Z    vrsip:  Broadband connection lost
INF    2008-01-19T 08:04:25Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 08:04:26Z    vrsip:  Broadband connection lostet
INF    2008-01-19T 10:48:07Z    lmd:  dsl0: down (signal lost)
WRN    2008-01-19T 10:48:07Z    vrsip:  Broadband connection lost

The other log shows i'm getting diconnections with my SNR at 12 and a sync rate of just over 6000. So its affecting my connection now 

Also. what does this mean?

INF    2008-01-19T 06:16:39Z    ppp:  ppp0: LCP terminated by peer
NTC    2008-01-19T 06:16:39Z    ppp:  ppp0: Connection terminated.
INF    2008-01-19T 06:16:39Z    ppp:  ppp0: connection lost, reconnecting...

From another part of the router i'm getting a message.

DSL Line (Wire Pair):     Line 1 (inner pair)
Downstream Rate Cap:    8128 kbps
Downstream Atten. at 300kHz:    32.8 dB
Uncancelled Echo:    -2.8 dB    Suspicious - check phone filters and alarm
VCXO Frequency Offset:    14.4 ppm    Ok
Final Rx Gain:    22.4 dB    Ok
Impulse Noise Comp. Tones:    0    Ok
Excessive Impulse Noise:    0    Ok
Impulse noise protection:    0.00
Delay of latency path:    0.25 ms

I dont have an alarm and i dont have filters.. its one of those built in things BT put on.

We have had BT down the road doing stuff for the last few days until we had a power cut and now the road is dug up and the sub station ripped apart as they are working on it.. this is right next to the under ground "hub" BT was doing work on.

So, do you think i should drop this essay of to support?

Thanks for reading 

Paul

[Rik]

Hi Paul

It's not your week for telcos is it.

I've never seen anything like that from a 2700, but to me it suggests that BT are doing work which is causing unwanted effects on your line. In this case, I do think that you should go straight to support with your 'essay', as they can look at the line from their side, and get a good idea of what's happening.

[psp83]

Email has been sent.. Lets hope they find something or someone's butt to kick!!

Your right though Rik, it hasn't been my week at all 

[Rik]

Could you let us know how you get on please, Paul. It will add to the knowledge-base on translating the 2700.

[psp83]

Will do.

BT will probly come out again "Find nothing wrong" and charge me another £169 

I don't know how they get away with it.

But its weird that your connection always seems much better and stable after they've gone and starts playing up again a few months later.

[Rik]

I suspect they won't need to come out, from what you say. Let's hope I'm right.

[psp83]

Well it looks like my SNR target has been put to 12 after whats happened today 

Rebooted the router and got these stats :

Current Rate:         6816 kbs         448 kbs
Max Rate:       6840 kbs       1072 kbs
Current Connection:
   Current Noise Margin:       12.0 dB       25.0 dB
   Current Attenuation:       36.9 dB       24.5 dB
   Current Output Power:       19.8 dBm       12.3 dBm

[Rik]

Let support know that, preferably with a BT speed test or two to support it. They can then try to get BT to reset it.

[MoHux]

....... I dont have an alarm and i dont have filters.. its one of those built in things BT put on.

If it's a filtered socket it could still have a fault.

If there is a phone plugged into the same socket, unplug it, see if things improve.

[psp83]

phone was unplugged all night.. only the router plugged in..

I have 6 re-syncs/disconnections and the SNR on all was above 12.
I've never had this problem before when my margin was above 6.

Got disconnected at 1:15pm today according to the router and margin was at 13. Re-connected with a higher sync thou.

So something has gone wrong somewhere.

[Rik]

I wonder if BT are working at the exchange, they seem to favour weekends.

[psp83]

The exchange is less than a mile away so i might take a walk upto the old castle tonight to see if there is any BT vans around. Will use that as an excuse to stop in the pub near by aswell 

[Rik]

Sounds like a plan, Paul. Is your mobile working again yet?

[psp83]

Yeh Rik, Came bak up late thursday, even though orange said it wont be back up till yesterday.

Signal is still up and down though so it looks like work is still being done. Went out of town yesterday shopping and signal was 100% all the time.

[Den]

Nice place Aswell   we have a pub near Aswell aswell 

[psp83]

Heres an update.

We can see the drops from the results of an historical line test however we can see no immediate cause for the fault being flagged. Tests on your line for today show no fault condition and your line appears to be stable.

Please let us know if you are having difficulty still and we will be happy to investigate further for you however we are unable to investigate fault conditions which are not currently occurring.

I've asked IDnet to investigate further as i've done everything my end, including buying new routers. If a 2wire router can't stay stable on my line then i dont know what can.

[Rik]

Keep us posted, Paul.

[psp83]

Another update

The SNR was raised by the DLM in an attempt to stabilize your line in response to the problems at the weekend. Now your line has been stable for over 4hrs the DLM will be monitoring your line and as long as it remains stable the SNR will be altered automatically. Once the SNR has been altered the BRAS profile will alter restoring your speeds.  This should all occur within the next 3 days.

Please refrain from rebooting your router during this time and let us know if you see any further drops.

Will monitor the logs and wait 3 days till i contact IDnet support again.

[Rik]

How's your speed going to recover if you don't re-boot the router? 

[psp83]

i guess the equip at the exchange will do it on the fly?

[psp83]

i also get alot of "retrains" in a day 

whats your retrains like on yours rik?

[Rik]

i guess the equip at the exchange will do it on the fly?

It would be unusual. Usually, the only only way to get a higher sync is to force a reboot.

[Rik]

i also get alot of "retrains" in a day 

whats your retrains like on yours rik?

About one in 12 days on average...

[psp83]

Looks like i will be contacting support again tomorrow.. I keep getting disconnections/re-syncs at SNR's of 13.. sync has dropped even more now.. its around 6000kbps now, but i have been getting full sync since i've been with idnet until last weekends problem.

[Rik]

Have you tried at the test socket (if you have one)?