Internet doesnt work when i use IDNET DNS servers

Colin Burns · Jan 19, 2008, 13:01:50

hi

Im currently getting very sick and tired of my internet connection

My new problem is that my internet doesnt work when im using idnets Default DNS servers that my router picks up automaticaly. And am currently resorting to using Open DNS servers which isnt good.

Some one HEEEELLLLLLP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cause i dont have a clue whats going on

Rik · Jan 19, 2008, 13:03:23

I've got no problems with the IDNet servers here, Colin, and I haven't seen any reports from others of issues.

You seem to imply other problems, and I wonder if they are related. What else has happened?

Colin Burns · Jan 19, 2008, 13:05:42

on occasion i can sync with the exchange but dont gain my IP address or DNS Information

So no internet

Rik · Jan 19, 2008, 13:09:56

What router or modem are you using? Have you spoken to IDNet about the problem at all?

Colin Burns · Jan 19, 2008, 13:12:45

net lynx not sure what model

and i have a while back but they couldnt trace the problem

and since then i havnt been able to really contact them since all i have been doing is sleep during the day and work during the night

Rik · Jan 19, 2008, 13:16:40

The first thing I would suggest is borrowing an alternative router if you can. The kinds of problems you are seeing are very unusual, and make me think that you are not establishing a proper connection.

You do have the router set to PPPoA, VC-Mux 0,38 I take it?

Sebby · Jan 19, 2008, 13:26:26

Quote from: Colin Burns on Jan 19, 2008, 13:01:50
hi

Im currently getting very sick and tired of my internet connection

My new problem is that my internet doesnt work when im using idnets Default DNS servers that my router picks up automaticaly. And am currently resorting to using Open DNS servers which isnt good.

Some one HEEEELLLLLLP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cause i dont have a clue whats going on

When you use OpenDNS' servers, do you change the DNSs in Windows or on the router? If on Windows (which I suspect) then it points to a problem with your router, rather than IDNet's servers. Have you tried putting in IDNet's DNSs into Windows?

Colin Burns · Jan 19, 2008, 15:23:17

im using the open DNS at the windows end and you woould need to tell me the standard DNS

sadly my spare DLINK ADSL modem is on lone with no way of getting it back before moday

Rik · Jan 19, 2008, 15:28:00

The IDNet DNS servers are:

Primary: 212.69.36.3
Secondary: 212.69.40.3

I do suspect a problem with your router or its setup. Have you checked the ADSL settings in it?

Sebby · Jan 19, 2008, 15:40:02

Quote from: Colin Burns on Jan 19, 2008, 15:23:17
im using the open DNS at the windows end and you woould need to tell me the standard DNS

sadly my spare DLINK ADSL modem is on lone with no way of getting it back before moday

In that case, I'm almost certain the problem is your router setup. Try putting the IDNet DNSs into Windows (as posted by Rik).

Colin Burns · Jan 19, 2008, 23:47:13

Thanks for the help got the connection back up when using the DLINK router

is the following line attenuation good/bad or average

DS 27
US 24

synced at 6944kbs 832kbs

i think the problem might have came from me being tired and trying to fix the problem with the net (never good) and using my DLINK router has produced the highest sync ive ever had

Could someone reccomend a good ADSL Router thats preferably not wireless....

Thanks for the help
Colin

Rik · Jan 20, 2008, 01:24:37

Hi Colin

Attenuation isn't particularly good or bad, though generally the lower the figure the better. However, some people with a relatively high attenuation will do better than those with a lower figure because the line is less susceptible to noise. We always tend to look at the trinity of downstream attenuation, noise margin and sync speed as they each tell part of the story. For your attenuation though, on an average line, you should sync around the 7-7500k mark, so you appear to be pretty close.

The router we're all buzzing about at the moment is the 2-Wire 2700HGV, so much so that we've even given it its own board. It is a wireless router, but that can be disabled. It also supports the standard 4 x 100Mbps ethernet ports, plus a USB port and one of the most powerful firewalls I've come across in a consumer product. It does not support UPnP. Most people report speed gains of 400k-1000k, and greater noise margin stability when using a 2700.

Colin Burns · Jan 20, 2008, 08:44:05

thanks for that will go get one in the next couple of weeks once i have paid all of the bills

just nice to get a higher speed as i normaly sync at 4mb

Sebby · Jan 20, 2008, 12:55:41

Yep, as Rik says, either the 2Wire 2700HG or the SpeedTouch 585v6. I think it's fair to say that these are regarded as 2 of the best ADSL routers out there at the moment.

Colin Burns · Jan 20, 2008, 15:20:15

when did speed touch become ok

Rik · Jan 20, 2008, 15:25:26

They've always had a pretty good reputation for longer lines, at least since Max.

Sebby · Jan 20, 2008, 15:37:41

Quote from: Colin Burns on Jan 20, 2008, 15:20:15
when did speed touch become ok

Weren't they Alcatel once upon a time? Now it's Thomson, so perhaps that's it.

I know that when you hear SpeedTouch you think of the "frog" modem. Their routers have always been highly regarded, and the 585v6 is just brilliant. Usually the 2Wire is marginally better for most, but not always.