Interesting read on Thinkbroadband

Noreen · Jan 21, 2008, 18:15:36

"Tiscali slowly migrating Pipex users to its own platform".
It's amazing that people still sign up for either ISP.

J!ll · Jan 21, 2008, 18:18:35

Rik · Jan 21, 2008, 18:19:37

I saw that last week, Noreen, and issued a silent prayer that I am well out of their clutches.

Niall · Jan 21, 2008, 18:24:32

Quote from: Noreen on Jan 21, 2008, 18:15:36
"Tiscali slowly migrating Pipex users to its own platform".
It's amazing that people still sign up for either ISP.

I still read the Nildram forums on Thinkbroadband and noticed lots of people pointing out they were having DNS problems, then noticed that the "new" servers were all reporting Tiscali networks.

I can't describe how happy I am that I jumped ship in time

Rik · Jan 21, 2008, 18:26:55

You and me both, Niall. I got out because of the heavy hand of Pipex on Nildram, I dread to think what the heavy hand of Tiscali must be like.

Simon · Jan 21, 2008, 18:28:06

A lucky escape for many of us here!

Noreen · Jan 21, 2008, 18:31:32

The same thing is being said on the freedom2support forum re dns, especially as they weren't informed. Nobody at f2s has yet been moved over to Tiscali LLU but they are getting nervous.

Rik · Jan 21, 2008, 18:35:07

The problem is that they may well find they become victims of slamming too.

Sebby · Jan 21, 2008, 21:21:42

Thankfully we have no Pipex accounts. At one point I had three. Now all of them are IDNet.

Lance · Jan 21, 2008, 22:29:00

A wise change to make, sebby!

Sebby · Jan 22, 2008, 19:30:58

Talking of Tiscali...

http://www.theregister.co.uk/2008/01/22/tiscali_bandwith_problems_ongoing/

It sounds like it couldn't get any worse.

Simon · Jan 22, 2008, 22:10:24

Rik · Jan 23, 2008, 10:44:15

Quote from: Sebby on Jan 22, 2008, 19:30:58
Talking of Tiscali...

http://www.theregister.co.uk/2008/01/22/tiscali_bandwith_problems_ongoing/

It sounds like it couldn't get any worse.

Don't bet on it, though.

Noreen · Jan 23, 2008, 14:21:48

Quote from: Sebby on Jan 22, 2008, 19:30:58
Talking of Tiscali...

http://www.theregister.co.uk/2008/01/22/tiscali_bandwith_problems_ongoing/

It sounds like it couldn't get any worse.

Having an effect.

http://www.freedom2support.net/forums/showthread.php?t=9338

Rik · Jan 23, 2008, 14:54:41

I feel sorry for people who are being rail-roaded in this way.

Noreen · Jan 23, 2008, 17:20:43

More Tiscali trouble http://www.theregister.co.uk/2008/01/23/tiscali_pompei_sell_off/

Rik · Jan 23, 2008, 17:22:30

It makes you wonder who would buy Tiscali and why. I can't see it being done to improve the service to customers somehow.

MoHux · Jan 23, 2008, 17:41:22

No other ISP would need to buy it, they are getting the drop-outs already. In large controllable numbers!

Rik · Jan 23, 2008, 17:48:22

Good point, Mo. I note that Tiscali have never made a profit - it leaves you wondering why they've kept going, doesn't it.

Adam · Jan 24, 2008, 20:50:34

It's rather sad that Tiscali have decided to move customers to it's dismal LLU network in an effort to make a profit. It'd be so much easier and better for them to simply raise their prices and bring the network up to scratch, then perhaps they could draw in new customers and retain their existing customers without lengthy contracts.

Sebby · Jan 24, 2008, 22:28:51

I completely agree. Yet they seem to be trying flog broadband for £6.49/month. No wonder they can't make a profit.

Colin Burns · Jan 29, 2008, 09:10:12

True but once your out of that lengthy contract or break your AUP so they will let you leave. They get cleaver and state that you owe them for 1 months broadband and that you shouldn't cancel your Direct debit. What they forget to mention is that they are just going to continue to keep taking funds from your account. then when you stop them and request your money back they send the debt collectors saying that you owe one and a half times the price of your package.

Noreen · Jan 30, 2008, 10:15:48

I saw this post is on the f2support forum this morning, poor man.

"Has anyone tried to get a MAC code recently? I'm just going round in circles here...

I tried emailing the cancel address but never got a reply. So I used the online form and got not reply.

I then tried phoning tech support and was told 'it isn't really their department' but to use the 'cancel service' button in the members area.

I did this and got a message saying I would be contacted to tell me when they could end the service, and to phone if I wanted a MAC code...

I then phoned the number and extension supplied (this time sales) and was told 'it isn't really their department' but to expect an email.

Since then I've had 6 emails giving Pipex id numbers, 3 of which asked for feedback about why I want to leave. I've tried responding but just get confirmation emails with yet more Pipex ids?

Phoning sales this morning I was just told they are very busy and anyway it isn't really their department (arrgghhh!!!), and they couldn't put me through to tech support (who say it isn't their department) so I'd have to phone again and get back in the cue (!) They suggested I wait for an email...

So 10 days on and I've no clue as to when they will cancel the service or give me a MAC code.

My only regret is that I didn't leave a year ago when they still had some form of customer support."

Rik · Jan 30, 2008, 10:23:34

I'd have a letter in the post to the MD, sent by recorded delivery.

Captain K · Feb 02, 2008, 23:55:01

Well, I'm on my way out of Tiscali now, and pleasingly got my MAC code by email 12 hours after I requested it. Only problem was it took me 3 days to get through to a human on the cancellation line - after 30 and 45 minutes in the queue on the previous 2 days I gave up. I have huge sympathy for the folks I'm leaving behind.

Unfortunately, I was on the second page of the sign-up to IDNet tonight when She-Who-Thinks-She-Must-Be-Obeyed pointed out that she has entered hundreds of competitions (a hobby of hers) using the old Tiscali email address, and she needs a month to run these off before I can think about cancelling the old account. After some "negotiation", we agreed 2 weeks. In the littlest of white lies, I told her the MAC code is only valid for 14 days. Think I'm going straight to the very hot place!